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Trying to understand how docker is at version 25, but Plesk is still using Docker 18? Can support clarify why that is the case? Fees just keep ridiculously increasing every year for just about 4-6 years (since Cpanel owners also own Plesk) yet many of the most basic features and improvements...

Hey guys, Recently used Plesk pci compliance resolver to be sure to make our server compliant to the latest PCI compliance standard.. which means TLSv1 is disabled server wide... in doing this, it seems that Php 5.5 and 5.6 no longer works with phpmailer or smtp emails at all. Emails are no...

Hey guys, It seems we are having non-stop issues with the new Wordpress 4.6.1 and Plesk. For some odd reason when adding a new page/post, Wordpress keeps overwriting an existing page/post with the new one, which means no new pages/posts can be added. Even editing existing pages gives this...

Hi guys, Having an issue where we are getting constant spam on several domains within the same domain with a non-existent email. For example, [email protected] exists, but we are receiving emails to [email protected] by [email protected] or a random email (ie: [email protected]) The spam is...

Hey guys, Having issues with a fresh installation of CentOS 7 where bind does not start via Plesk or SSH. It worked in the beginning, then stopped working randomly. Here are the errors: Plesk UI /Tools & Settings / Services management: Unable to make action: Unable to manage service by dnsmng...

Hey guys, We came across a serious issue in Plesk. For some reason a new customer is having issues where other customer Wordpress accounts/sites are appearing under their account, which has a single domain. The temporary fix was to synchronize the account. This is the 3-4th time it has...

Hey guys, Installed a fresh Plesk 12.5 installation for CentOS 6.7 and I am having issues with php-fpm. I have done the following: • Use php-fpm on php 5.3.3 by os vendor • Install new php versions such as 5.5 and 5.6 • Reinstall nginx and php-fpm via plesk updates and upgrades Still...

Hey guys, What would be the best way to set up nginx fastcgi cache for all sites? We have the fastcgi cache settings in nginx.conf below: fastcgi_cache_path /var/run/nginx-cache levels=1:2 keys_zone=WORDPRESS:100m inactive=60m; fastcgi_cache_key "$scheme$request_method$host$request_uri"...

Hey guys, It seems Wordpress is extremely slow with woocommerce no matter what is modified. Page load is 10+ seconds. Once disabled, the Wordpress sites run fine. Tried the following: • Using apache or nginx webserver both php-fpm and fast cgi • I've increased php memory as high as 2500mb. •...

Hey guys, We're having an issue where a Wordpress plugin that integrates WHMCS is not allowing customers to log into Plesk control panel with "Open control panel" without being automatically signed out before even signed in. The page that first appears is https://host.domain.com:8443/index.php...

Hey guys, We are going to a dedicated server and are changing from one server to another. A part from Plesk migration manager, what would be the easiest way to migrate a complete server backup to a new server, with a new ip, to get Plesk back up and running 100%? We've tried Rsync in the past...

Hey guys, It seems that a recent update may have affected the Wordpress toolkit on our end. Most sites are not connected/synchronized and show either a "Decoding failed: Syntax error" error, or a bunch of php. Here is a snippet of the php issues below: {"err_code":40002,"err_message":"Unable...

Hey guys, We've enabled php 7 and opcache module, and using nginx.. but for some reason the opcache xcache option does not appear in w3 total cache. Using Centos 6.7 Any advice?

Hi guys, We specifically disable sendmail to prevent Wordpress users from being vulnerable to contact form manipulation to send spam. Our customer was reported for sending spam with an email address that doesn't exist in Plesk. A bit confused as to how this is being done if sendmail is disabled...

Hey guys, Just wanted to ask, is it possible to enable sendmail for specific websites instead of the entire server as a whole. Reason is we disable sendmail since we provide wordpress hosting. It seems when using wordpress contact form with sendmail enabled, the contact form is manipulated to...

Hey guys, Is it possible to change the Plesk backup manager default location to be another VPS server location specifically for backup storage? In other words, when customers backup their website, is it possible to change the location of the file backup to be another VPS server location instead...

Hey guys, Hope you're well. A part from the email limit notification when a customer sends emails over the limit in outgoing mail, is there any other source that we need to find that is using our system to spam? Is there a hidden location that a system admin will have to seek to find an abusing...

Hi guys, We're having several issues with Fail2ban in Plesk. When adding an ip address to "Add A trusted ip address", the system hangs for more than a minute until it saves the new trusted ip address. At times it does not work and fail2ban gives an error which gives an option to restart the...

Hey guys, How can I solve this with phpmyadmin? Trying to find the config.inc.php to update the controluser password. A part from that, how can I reset the user password and save it to this file as well when I do find it? Please advise as soon as possible, thanks guys! Using cloudlinux/centos...

Hey guys, We're stuck with 12.5 before the final release, and would like to know how we can revert back to 12.0.8. Please advise, thanks.