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Hello, We have a customers website that is triggering some ModSecurity logs which is then getting picked up by the ModSecurity Fail2ban jail resulting in a ban of the customers IP address. It appears that something is causing an internal server error which seems like the reason it is showing...

Does switching off 'Automatic Updates' from within the Wordpress Toolkit also disable minor updates? We have a client that is having problems with Wordpress version 4.5.3 and certain plugins. We have rolled it back to backup at version 4.5.2 but the Wordpress install keeps updating the minor...

Hello, I am writing a bash script to loop through a number of domains using old default SSL certificates to use a new specific certificate. I've read the documentation however there doesn't appear to be an option to assign a certificate to a domain. The --assign-cert option seems to say what...

Hello, We have a client that started receiving a "503 Service Unavailable" error on their website. After taking a look at the logs I found the following. /var/log/plesk-php56-fpm/error.log [25-May-2016 03:37:15] NOTICE: Terminating ... [25-May-2016 03:37:15] NOTICE: exiting, bye-bye...

Hello, We appear to be having problems with some users authenticating with DIGEST-MD5 on Dovecot. It seems to be Android phones with the latest update Marshmallow that are are having the issue. They first attempt to connect via DIGEST MD5 and fail, then tries PLAIN and succeeds. This is of...

Hello, We have recently migrated some web hosting accounts from Plesk 10 server where quite a few accounts were using PHP via the Apache module whereas now on the Plesk 12.5 server they are using either FastCGI or FPM. Some users files and folders are still owned by the Apache user after...

Hello, We currently receive this error when trying to update via "Updates and Upgrades". The Yum utility failed to install the required packages. When we try to do a yum update via CLI, we get the following messages: Loaded plugins: fastestmirror, rhnplugin Setting up Update Process Loading...

Hello, We have a client trying to use the PayPal gateway via WooCommerce in Wordpress but are getting errors upon submitting a shopping cart order. The customer is using Plesk provided PHP version. A section of the PayPal gateway code which I believe is causing the problem is this...

A client of ours has recently experienced a problem with their Google account with a warning stating that there was an issue with their SSL configuration. We verified that their SSL setup was fine, they are using a valid SSL with SNI support. The problem ended up being that Google were picking...

Just wondering whether the support of multiple SSL's on the mail service is planned for support in future updates of Plesk? We have a client wishing to use their SSL certificate on their mail service, however as of now only the one shared SSL certificate can be used.

Hello, I need to allow remote admin access to MySQL for my R1Soft backups. How do I go about this? I assume that admin is only able to connect to MySQL via localhost by default? How can I also allow admin to connect to MySQL via other remote address? I have opened port 3306 on my firewall...

Hello, We would like to change the MX records in the DNS template for new domains only. We do not want this change to occur for existing customers. Is there a way to make Plesk think that all existing customers MX records are custom so that they wont get overridden by the DNS template changes?

Hello, It seems that when I switch "log_errors" to off, or if I change "error_reporting" to anything else such as -E_ALL it has no effect. PHP errors are still being logged. Is this a bug?

Hello, Before Plesk started providing multiple PHP versions, we added additional PHP handlers using the "php_handler" script pointing to CloudLinux provided PHP binaries. This is so we could the built-in PHP selector instead of the CloudLinux PHP selector. For some reason during a recent...

Hello, I currently use Apache/nginx and have thought about trying LiteSpeed. Does anyone else in the Plesk community use it? Any opinions based on experience would be most welcome.

Hello, I am very new to using Plesk on Windows, I've only ever managed Linux servers, so I apologize in advance if this is a very simple issue to resolve. I have setup a Plesk 12.5 server on Windows Server 2012 R2 and have migrated a test website over from an existing Windows Plesk 10 servers...

Hello, Is it possible to change the location that the Slave DNS Manager adds slave zones to on the slave DNS servers? Currently it put it in /var/named but I would like them to go into /var/named/slaves. Instead of this being issued by the Plesk server: /usr/sbin/rndc -c slave.config addzone...

Hello, --Problem 1-- I've been having this issue for a while but I keep working around it. I've decided to post the issue on this forum to see if other people have the same problem. I'm moving some websites from a Plesk 10 server to a Plesk 12.5 server, these websites are made using...

Hello, I've got two BIND DNS servers running on CentOS 7, currently zones are saved in /var/named. How do I configure it so that zones are saved in /var/named/slaves?

Hello, I recently found out that it is not possible to create email accounts in a "sub-domain" in Plesk and to do so the sub-domain has to be set up as a separate domain/subscription. I've got two questions: 1.) When will this be fixed so that email accounts can be created under...