• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Search results

  1. X

    Resolved FTP error retreiving directory list

    Hello All. I know it is already resolved, but the best way to get the issue fixed is to allow ports 21 and 49152-65535, and it should work. I used FileZilla. Thank you all for your comments!
  2. X

    Forwarded to devs "Disk Usage" shows wrong value (for first created domain in subscription)

    Hello, @Anthony, is the bug for all domains in Plesk or just random? I have 4 domains and 2 subdomains. In one of my accounts I only have WordPress with a light theme (Hello) with 3 to 4 Plugins and on the Subdomain I have a script not more than 500 MB of file size but in my Plesk under Domain...
  3. X

    wp-toolkit generates "Failed to reset cache for the instance #42" errors

    I am having the same issue while trying to restore from a backup, I know it is a plugin causing this issue. I disabled that plugin but tried to restore it again and it still gave me the same error. This might be because the plugin already exists in the backup. Failed to restore the extension...
  4. X

    Issue flock: failed to execute /opt/alt/python38/bin/python3: No such file or directory

    @Harun I run this command apt-get purge imunify360* in SSH terminal and it seems to be fixed [Warning: Removes Imunify360 including all configuration files.]
  5. X

    Issue DMARK emails from Google, Microsoft, and Yahoo.

    Hello Plesk Support! We are having a hard time with our main domain/hostname in Plesk. We have IONOS VPS and Plesk is installed there. We are getting emails from Google, Yahoo, and Microsoft about the DMARK report and we couldn't find a solution to get the DMARK fixed even though we have the...
  6. X

    Resolved shrinker.py: no such file or directory

    I tried the # apt-get purge imunify360* command too, the first time it took some time and said it was not installed and not removed with some errors, and run it for the second time, and it showed Done and not installed, and not removed. I will wait to see if I will be getting the emails anymore.
  7. X

    Issue flock: failed to execute /opt/alt/python38/bin/python3: No such file or directory

    I am getting the below email from my Pleask server and don't know what is it or how to get this fixed. The subject line of the email: Cron <root@server> /usr/bin/flock -n /var/run/shrinker.lock /opt/alt/python38/bin/python3 /opt/alt/modsec-sdbm-util/bin/shrinker.py > /dev/null the email...
  8. X

    Issue /opt/plesk/php/8.0/bin/php /var/www/vhosts/mymainsite.com/sub.mymainsite.com/artisan schedule:run >> /dev/null 2>&1

    Thank you Kaspar, I tried but still same error I have 2 versions of my Laravel app/script and the one I am trying to run the Cron job is PHP 7, and when I tried to run and I get this error. Task "/opt/plesk/php/7.4/bin/php /var/www/vhosts/mysite.com/app.mysite.com/artisan schedule:run >>...
  9. X

    Issue /opt/plesk/php/8.0/bin/php /var/www/vhosts/mymainsite.com/sub.mymainsite.com/artisan schedule:run >> /dev/null 2>&1

    Hello All, I need help to run the Cron jobs for every minute or so on my new script. the app says (Please set the following cron command on your server (Ignore if already done) * * * * * (Every Minute)) This is what the script/app suggests to run the Cron jobs in the server...
  10. X

    Issue AH01071: Got error 'PHP message: PHP Warning:

    I tried removing the / on both lines 69, and 70 and used this in the first check and the error is no longer showing. if (getenv('COMPOSER_VENDOR_DIR') && file_exists(getenv('COMPOSER_VENDOR_DIR') . '/autoload.php')) Thank you, Peter.
  11. X

    Issue AH01071: Got error 'PHP message: PHP Warning:

    Thank you. Here is a screenshot of the autoloader.php where I removed the slash (/) from the beginning of autoload.php in lines 69 and 70. Is that the ones that need to be removed or are the other lines that start with the slash before the autoload? Thank you.
  12. X

    Issue AH01071: Got error 'PHP message: PHP Warning:

    Hello Peter, Thank you for being so responsive and appreciate your help and comments, as I said earlier as well I am new to this platform and badly need a lot of help to be able to find and fix any issue we may have. I am the Admin user for both the Subscription and the Server as well as the...
  13. X

    Laravel: 500 SERVER ERROR

    Thank you maartenv. I am new to Plesk and do not much more about changing these redirects/code. Could you please tell me when part of the codes needs to be changed on my end so I can try? Is it something I need to commit from Github or just copay and add it to a specific part of the codes in...
  14. X

    Laravel: 500 SERVER ERROR

    Yes, I did and checked the settings for that specific domain and the error that it shows is AH01071: Got error 'PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/autoload.php) is not within the allowed path(s): (/var/www/vhosts/MySite.com/:/tmp/) in...
  15. X

    Issue MailChimp - 401: Your API key may be invalid, or you've attempted to access the wrong datacenter.

    So it is on my server hosting company which is IONOS that needs to check. I did not find any logs for the issue myself even I have access to the root/admin part of my Plesk.
  16. X

    Laravel: 500 SERVER ERROR

    I have the same error with my script it is also Laravel and PHP. 500 Server Error in the contact us page and new customer registration or when they place an order an email should go to the customer and to the admin and the 500 server error is displayed on the page and no email is being sent...
  17. X

    Issue MailChimp - 401: Your API key may be invalid, or you've attempted to access the wrong datacenter.

    It is not, but it is built with PHP. I have another 500 | Server error issue with the contact us page and new customer registration and when they place an order an email should go to the customer and to the admin which does not work at the moment as well. when I try to test the contact us form...
  18. X

    Important New Plesk webmail / SOGo Webmail extension

    Hello, Thank you for the new Webmail extension! It worked perfectly fine for me.
  19. X

    Issue MailChimp - 401: Your API key may be invalid, or you've attempted to access the wrong datacenter.

    Hello There! I am having a hard time figuring out why this error "401: Your API key may be invalid, or you've attempted to access the wrong datacenter." whit MailChimp API configuration with a PHP Laravel script happens. It is a Newsletter subscription and I have the correct Mailchimp API Key...
  20. X

    Issue AH01071: Got error 'PHP message: PHP Warning:

    Hello Peter, Thank you for your quick response. when I go to the domains file manager I do not see the /var/www/vhosts/ if you can guide me through this? I am not sure what you mean by "That is outside of your subscription" I am paying for the Plesk license with my VPS provider.
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