Cannot get Hostnames to match and stay in sync

[Sneezel]

I am using Godaddy VPS, Windows Server 2012 R2, and PHP 5.4.x.

Whenever I change the computer name in Windows, it never gets reflected properly on my Server Dashboard where hostname is listed. In the dashboard, under the Plesk tab, it says "Unable to get sites." usually where the site health is listed next to the "manage server" green button

Whenever I try to access Plesk(where Hosting Services, Server Management, and My Profile is listed on entry) through google chrome i get the error "
This webpage is not available



ERR_CONNECTION_RESET
"

I can only login successfully using firefox.

Furthermore, whenever i try logging in via FTP to the site, I get the error, "
error 530 Cannot log in, home directory inaccessible"

I believe there is a IP address mismatching. When I use command prompt in admin mode on my Windows Server typing in command:
nslookup domain.tld

I get the following result:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>nslookup domain.tld
Server: ip-208-109-96-2.ip.secureserver.net
Address: 208.109.96.2

*** ip-208-109-96-2.ip.secureserver.net can't find domain.tld: Non-existent doma
in


My webserver IP address is https://166.62.44.238:8443/


Any help to correct this problem would be greatly helpful.

 

[Rettahs]

Just wondering if there was any answer to this question. I am having the same exact problem.

 

[Sneezel]

Still unresolved. If you find an answer please share it with me, friend.

 

[UFHH01]

Hi Sneezel and Rettahs,

you could use the cli command "server_pref.exe"

System and Interface Preferences: server_pref.exe ( Online Command Line Reference, Plesk 12.5 for Windows )

Location: %plesk_cli% :
server_pref.exe --update -hostname host.example.com -include-mailboxes true -traffic-direction out​

 

[Sneezel]

I get an error when trying to run that:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Program Files (x86)\Parallels\Plesk\bin>server_pref.exe --update -hostname ga
mepaduniverse.info -include-mailboxes true -traffic-direction out
Access is denied. (Error code 5) at Unable to connect to pipe \\.\pipe\P_0950e9b
c-9891-47bc-be14-2fde8bae674c
at (Con::ClientOverlappedPipe::create line 503)
at get shared instance of PleskSrvClient(PleskSrvClient::getInstance line 337
)
at Unable to execute CU(wmain line 135)
C:\Program Files (x86)\Parallels\Plesk\bin>


​

 

[UFHH01]

Hi Sneezel,

please see the corresponding KB - article to such an issue:

Unable to launch any Plesk utility from command line, it fails with error: Access is denied. Unable to connect to pipe ( KB - article 119 625 )​

 

[Sneezel]

I got the command-line to work, but my issue isn't actually with the hostname not updating. I still recieve the ERR_CONNECTION_RESET error from above in chrome. Any ideas on how to further troubleshoot?

 

[Sneezel]

I got the command-line to work, but my issue isn't actually with the hostname not updating. I still recieve the ERR_CONNECTION_RESET error from above in chrome. Any ideas on how to further troubleshoot?

Any help? I just want to be able to access Plesk with Chrome.

 

[UFHH01]

Hi Sneezel,

Any help? I just want to be able to access Plesk with Chrome.

apart from the fact that you still secured the Plesk Panel with a certificate, which doesn't match the IP, there is no problem to open the URL with Google Chrome and see the Plesk Control Panel - Login screen:




You should consider to delete your cache, temporary internet files and probably as well cookies in Google Chrome.

 

[scsa20]

Alternatively you can also access the unsecured address that doesn't uses SSL by going to http://166.62.44.238:8880/

The ERR_CONNECTION_RESET is usually on the client side, not server side (although there's a slim chance it is client side but considering that @UFHH01 and I are able to access the login screen, it's safe to assume it's client side in this case and not server side).

As @UFHH01 mention, clear out your cache, cookies, deactivate/remove any and all extensions, reset winsock, reset IPv4 and IPv6 interface, and check to make sure proxy is turned off.