Resolved Plesk update: ERROR while trying to backup MySQL database

[Kaspar@Plesk]

Sorry for the tangent but you were on Plesk 18.0.47 and the support team would not assist you in this issue?
Can someone from Plesk comment on this?

Its not like hes on Plesk 11.5

Since I am with Plesk now I wanted to clarify and respond (even if it's a little late). Support for Obsidian has always been limited to the latest two releases. However I've been informed that product issues blocking an update (if still on a supported OS) are always eligible for support. So in this particular case there seem to have been some internal miscommunication, for which I apologize.

 

[Dave W]

Kasper took the blue pill!!