Resolved PLESK 18.0.45 not able to upgrade

[Krzysztof K.]

Server operating system version

Ubuntu 20.04.6 LTS

Plesk version and microupdate number

Version 18.0.45 Update #2

Hi all, i a new to forum however i use Plesk from 2006yr. as user.
I am not able to update system components becouse PLESK 18_0_45 on witch we stuck is not available on PLESK repository.

# plesk installer --select-release-id PLESK_18_0_45 --upgrade-installed-component
(...)
ERROR: There is no product with ID '<default=plesk>' at the installation source.
Run Plesk Installer with the --show-releases option or the 'list' command to get the list of products and their latest releases available for installation. Use the --show-all-releases option or the 'list-all' command to get the list of all products and their releases from the installation source.

# apt update
Reading package lists... Done
E: The repository 'http://autoinstall.plesk.com/pool/PSA_18.0.45_9299 focal Release' no longer has a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

As i can see Index of /pool there is no 18_0_45 folder.

 

[Peter Debik]

# plesk installer install-panel-updates doesn't work either? This should only update Plesk components, and from there you'll again be up-to-date to also include system components in updates.

 

[Krzysztof K.]

~# plesk installer install-panel-updates
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.44_9078/release.inf3: 0%
Downloading file pool/PSA_18.0.44_9078/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.41_8197/release.inf3: 0%
Downloading file pool/PSA_18.0.41_8197/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.34_5691/release.inf3: 0%
Downloading file pool/PSA_18.0.34_5691/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.31_4832/release.inf3: 0%
Downloading file pool/PSA_18.0.31_4832/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.28_3654/release.inf3: 0%
Downloading file pool/PSA_18.0.28_3654/release.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file PHP81_17/release.inf3: 0%
Downloading file PHP81_17/release.inf3: 100% was finished.
Downloading file PHP80_17/release.inf3: 0%
Downloading file PHP80_17/release.inf3: 100% was finished.
Downloading file PHP74_17/release.inf3: 0%
Downloading file PHP74_17/release.inf3: 100% was finished.
Downloading file php81.inf3: 0%
Downloading file php81.inf3: 100% was finished.
Downloading file php80.inf3: 0%
Downloading file php80.inf3: 100% was finished.
Downloading file php74.inf3: 0%
Downloading file php74.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Checking for installed packages...

ERROR: The product 'plesk' is not installed yet.

exit status 1


# plesk installer --show-all-releases
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.44_9078/release.inf3: 0%
Downloading file pool/PSA_18.0.44_9078/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.41_8197/release.inf3: 0%
Downloading file pool/PSA_18.0.41_8197/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.34_5691/release.inf3: 0%
Downloading file pool/PSA_18.0.34_5691/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.31_4832/release.inf3: 0%
Downloading file pool/PSA_18.0.31_4832/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.28_3654/release.inf3: 0%
Downloading file pool/PSA_18.0.28_3654/release.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file PHP81_17/release.inf3: 0%
Downloading file PHP81_17/release.inf3: 100% was finished.
Downloading file PHP80_17/release.inf3: 0%
Downloading file PHP80_17/release.inf3: 100% was finished.
Downloading file PHP74_17/release.inf3: 0%
Downloading file PHP74_17/release.inf3: 100% was finished.
Downloading file php81.inf3: 0%
Downloading file php81.inf3: 100% was finished.
Downloading file php80.inf3: 0%
Downloading file php80.inf3: 100% was finished.
Downloading file php74.inf3: 0%
Downloading file php74.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Checking for installed packages...
--- prod_id release_id (description) (tiers) ---
plesk PLESK_18_0_44 (Plesk Obsidian 18.0.44) (stable,development,current,testing,release)
plesk PLESK_18_0_41 (Plesk Obsidian 18.0.41) (stable,development,current,testing,release)
plesk PLESK_18_0_34 (Plesk Obsidian 18.0.34) (stable,development,current,testing,release)
plesk PLESK_18_0_31 (Plesk Obsidian 18.0.31) (stable,development,current,testing,release)
plesk PLESK_18_0_28 (Plesk Obsidian 18.0.28) (stable,development,current,testing,release)
plesk PLESK_7_1_7 (Plesk 7.1.7) (stable)

 

[Krzysztof K.]

I am a little bit dissapointed that noone can help answering this issue.
Despite the fact that plesk is running on a still supported operating system I am not able to pass the validation of the form to add a service ticket.

 

[Peter Debik]

What's the exact problem with ticket creation?

 

[Krzysztof K.]

Going through this link was impossible becouse of validation: https://support.plesk.com/hc/en-us/requests/new. POST/SUBMIT buttons were switched off.
However a seconds ago i've succesfully post the request for assistance using different form: Administrative services
And I'm patiently waiting hoping for help

 

[Krzysztof K.]

I received guidance from the support department, which helped to solve the problem. For future users who face the message:
ERROR: There is no product with ID '<default=plesk>' at the installation source. Run Plesk Installer with the --show-releases option or the 'list' command to get the list of products and their latest releases available for installation. Use the --show-all-releases option or the 'list-all' command to get the list of all products and their releases from the installation source.

Steps to follow:
You need to verify the source of your Plesk installation.
/root/.autoinstallerrc

If there is a line in the file:
SOURCE="http://autoinstall-archives.plesk.com"
it should be removed or commented out.

Then it is worth updating the keys for the new installation source:
curl -s https://autoinstall.plesk.com/plesk.gpg | gpg --no-default-keyring --keyring gnupg-ring:/etc/apt/trusted.gpg.d/plesk.gpg --import && chown _apt /etc/apt/trusted.gpg.d/plesk.gpg