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Great to hear that the Plesk team is quite responsive! Today I went on to some routine maintenance duties and noticed that another server started exhibiting the same error, and when I came back to this thread I used the hotfix linked by @IgorG and now it is working just fine. So I'll mark the...

That did not did the trick.

Something happened that now I cannot access the My Extensions page in one of my servers. The extensions catalog shows up just fine but the My Extensions page is blank after briefly showing the spinner: This is one of my older servers that started with Onyx and was later upgraded to Obsidian...

In this case, maybe some warning somewhere during the transfer would be nice. Or was it so hidden that I didn't see it. In any case I'm glad it showed up during the upgrade procedure so it could be dealt right away.

Hey, I think I may have found a small bug. While updating my servers to 18.0.21, one of them showed this message beforehand: WARNING: There are 6 accounts with passwords encrypted using a deprecated algorithm. Please refer to Plesk upgrade warning: There are accounts with passwords encrypted...

Here's something else I remembered today. Mail messages are stored as plain textfiles and if I'm not wrong, their respective date and time of receiving are stored *inside* each file. Roundcube on the other hand pulls in those dates and times from *the file system*. This usually does not cause...

TITLE: Mail importing option does not preserve messages' timestamps PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Obsidian Version 18.0.20 Update #2, Ubuntu 18 PROBLEM DESCRIPTION: Did a site migration today which included mailboxes. The mail importing option is quite handy and works...

I've been using Obsidian for some time now, it's been working like a charm. But a few weeks ago Let's Encrypt suddenly stopped working. After banging my head for some days I stumbled upon this: Unable to issue Let's Encrypt certificate: "Connection refused" or "Error getting validation data" My...

Nice... But then, these options could be included in Plesk's GUI. Rereading my post with your reply in mind, it now looks like the current interface is leading me to believe that these options were not working as intended.

TITLE: max_execution_time not respected when serving by Nginx and proxy mode is off PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Obsidian Version 18.0.20 PROBLEM DESCRIPTION: Looks like the 'max_execution_time' and 'max_input_time' settings are not respected when a domain is running...

Thanks, I will report it to them!

I'm importing a Wordpress XML file (WXL) in order to migrate a customer's site. The file itself is not big (7 MB) but it has quite a number of attachments that will be downloaded from the remote server and that is taking quite some time. I have set up the PHP timeout setting in Plesk to 600...

Solved this by converting the mailboxes back to the old format in Cpanel before migration. Still, would be nice if Plesk implemented the MDBOX format, as it is more efficient for large mailboxes.

I installed the Plesk Premium Email extension for a quick test drive. Really nice, but I have a few questions: 1. Is it possible to change the interface branding? Would like to use my logo instead of Plesk's. 2. I understand there are two licenses: FREE and PAID. FREE does not include calendar...

...and the graphs seem to have updated themselves after a while. So I'll mark that as closed.

The server was rebooted after upgrading. Also, Vultr mentioned that I should run some commands in order to enlarge the disk partition (I'm already familiar with these commands) but that didn't seem to be the case as via SSH I can see that the disk has been enlarged successfully without any...

I just noticed something with a customer. Looks like Plesk does not migrate mailboxes from Cpanel that are using the MDBOX format. Plesk migrated passwords and mailboxes itself, but no messages at all. Luckily I have a backup made just before deleting the account, but I really trusted that...

I recently upgraded one of my VPSs in order to have more resources, but I noticed that the Advanced Monitoring graphs still show the old values for memory and disk: The server had 64 GB of storage but now it has 128 GB. That graph doesn't seem to reflect that max value even though under...

Hey guys, I'm back to using Plesk after the Cpanel pricing fiasco. Let's now just hope that Plesk won't take that same road that increased my Cpanel licensing costs ~200% (by the way I don't resell hosting, hosting is a service that I provide alongside my website maintenance packages; looks...

Thanks Rasp and Mike99 for your replies. I did not open a support ticket with Plesk, I couldn't wait any longer because complaints were starting to pile up, so I accelerated my move to Cpanel. Mike99, you have an interesting theory there, even though it was Plesk that set up domains, mailboxes...