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Do you also have greylisting enabled? And if you disable greylisting, do you find that the explanation text is then shown correctly in bounces? We found that this bug was fixed like Igor reported in that thread, but then when we enabled greylisting, the fix was gone and it reverted to prior...

The KB article Igor linked to here has an updated script that should work without affecting system services in anyway now that it only runs on sessions that haven't recently spawned processes. Note our changes in the comments below to ensure it *only* kills abandoned sessions. We've done a bit...

Thanks for the reply @IgorG -- the problem is that we can't reproduce it. It seems to happen at random and this was only our second occurrence of it in many years. Since the data was already removed, I can't see how access to the server would be helpful, but I've created a support request with...

We just had this exact same thing happen where running a plesk repair *removed* the entirety of a subscription's file system. It happened for 6 subscriptions and it was *also* after Plesk repair found orphaned system users which we let it repair. Never before has plesk repair removed files on...

We've created a bug report about this on spamassassin's bug tracker, but it's not going to go anywhere because Plesk/CentOS doesn't use the latest release of Spamassassin to test it properly. Instead it uses 3.4.0 when the latest release is 3.4.2. A Spamassassin dev replied indicating that until...

Thanks for doing that investigation @IgorG ! So it sounds like our best way forward is to: 1. Open a bug report with the RedHat dev team here as this is ultimately a bug in the build of libcurl for RedHat Enterprise 7 that should be fixed 2. Request that WHMCS use an alternate mechanism for...

TITLE: PHP libcurl fails to populate certinfo array PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx 17.8.11 Update #41 OS: ‪CentOS Linux 7.6.1810 (Core)‬. PHP: 7.2.15. curl curl 7.29.0 (x86_64-redhat-linux-gnu) libcurl/7.29.0 PROBLEM DESCRIPTION: Use $certinfo = curl_getinfo($ch...

Via shell, I've now changed the values in the master config file located at /usr/local/psa/admin/conf/health-config.xml and I'm *still* getting the alerts. This confirms that it's not the custom config file that's the problem. This *must* be a problem with the notification part of the software...

Plesk: Version 17.8.11 Update #39, last updated on Feb 6, 2019 04:18 PM OS: ‪CentOS 6.10 (Final)‬ We've customized our server health monitor usage limits across the board. They generally work great. In all other cases when I've adjusted the thresholds, it has worked perfectly. On at least one...

This is an interesting point. And unfortunately there's a lot of confusing little details to this. My issue may not be exactly the same, though the title of this thread indicates it is, I suspect the title may have been incorrectly worded. The title says "despite successful SMTP auth". This...

We, too, are a bit surprised that we haven't seen many other hosts commenting on this. I suspect perhaps it's at least in part due to massive hosts having excellent partner pricing savings. Or perhaps the they're simply discussing it quietly on other forums; we simply believe that direct...

Yup, good call. Related to this, if you use dynamic mode it's an excellent plan to set a max requests value -- we often do something between 500 and 1000. That way if there's a memory leak in your web app, it'll eventually kill the process, freeing the memory, then launch a new one to replace it.

As ManuelGDot mentioned, it's typically quite difficult to come up with generalized rules that work in a variety of scenarios with different websites. That said, I can tell you what's worked well for us: The Plesk defaults usually work great for this: ondemand processing. We use dynamic...

Hey @trialotto, We've got DNSBL activated with zen plus a few others in the list. It's still quite often that spam makes it through, particularly during the activation of a new botnet when the DNSBLs haven't had a week or so to pick up the new IPs. We do not use greylisting as clients very...

I'm afraid not. I'm quite confident that the order of processing is entirely specified by Plesk's configuration for Postfix and as such I suspect reconfiguring Plesk or updating it will overwrite any such manual overrides.

This is true for licenses! But I do wish the partner central portal would show license pricing so we don't have to ask for a pricesheet. It would also be nice if we could manage billing through it.

Hey Plesk folks... A few months back, Plesk nearly doubled their partner licensing fees, making a Web Host License actually *more* costly than a cPanel license. OK, I can (barely) stomach that. But now, even new functionality which should have existed for years -- the ability to allow clients...

The conversation here on the Redhat bug tracker indicates that they backported the systemd workaround, but doesn't make it clear if they've backported the dbus core fix yet. Based on the session descriptors that appear in my systemd when this issue occurs, my best guess is that this is...

You may experience this issue in a few different ways: - The `init` process (or systemd) sits at 100% CPU for lengthy periods of time - You discover that pleskrc takes a very long time to run, even just a simple command like /usr/local/psa/admin/sbin/pleskrc httpd status will take a good 7-10...

Hey there, With Plesk 17.5 and earlier our defaults always seemed to be to have the system policy for the INPUT chain to deny all, then rely upon the exceptions Plesk sets up for us to allow traffic. This has always worked great. But with 17.8 the default appears to have the system policy set...