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Search results

  1. Martin Dias

    Issue Something is blocking PayPal IPN requests

    Did you check mod security too?
  2. Martin Dias

    Question unable to update debian 8.11 Plesk 18.0.27

    Debian 8, is already more than EOL and not supported: https://docs.plesk.com/release-notes/obsidian/software-requirements/#s2-1 Please migrate to a supported, up-to-date OS: https://support.plesk.com/hc/en-us/articles/12377889325719-Plesk-Migration-and-Transfer-Guide
  3. Martin Dias

    Issue Error 502 nginx

    Either check logs and provide more detailed information, or contact the support team. Check the Apache and Nginx logs ones at first: https://support.plesk.com/hc/en-us/articles/12377744787991-Plesk-for-Linux-services-logs-and-configuration-files#apache To sign in to support, please go to...
  4. Martin Dias

    Question Renewal of an expired certificate

    I suspect you trying to install a wildcard SSL, that needs a DNS entry for validation. If your DNS is managed externally then you need to add the entry manually there and wait for it to propagate. Or use a SSL without wildcard option
  5. Martin Dias

    Input Allow us to disable ads that are being placed all over the panel

    https://talk.plesk.com/threads/how-to-disable-forced-advertisement-hire-a-developer.373896/#post-945181
  6. Martin Dias

    Resolved Troubleshooting Plesk Obsidian 18.0.57 Update Issues

    Seems some other installer process running, you can try to stop them with: plesk installer stop https://support.plesk.com/hc/en-us/articles/12377858950295-Unable-to-open-the-Updates-and-Upgrades-page-or-start-Plesk-Installer-in-CLI-Update-operation-was-locked-by-another-update-process
  7. Martin Dias

    Issue Maintenance mode

    If the machine was rebooted during the cloning process, you may need to remove the file: C:\Program Files (x86)\Plesk\var\maintenance\status.json
  8. Martin Dias

    Resolved Troubleshooting Plesk Obsidian 18.0.57 Update Issues

    Can you check over SSH with "plesk installer" command if you have any errors shown?
  9. Martin Dias

    Question Plesk support Rocky Linux ARM64 (aarch64)?

    Hi, On ARM, Plesk only does support Ubuntu for now
  10. Martin Dias

    Issue Can't login to support on Plesk site, license is in grace period, and support is not answering the phone

    Hello, Did DM you about this
  11. Martin Dias

    Issue poppassd.socket error when fresh install Plesk

    Plesk if you have something else blocking the port: lsof -i tcp:106
  12. Martin Dias

    Question Tracking of IMAP/POP3/SMTP-Host, who use which hostname for incoming and outgoing mail server

    Such is not logged and as far as I know not passed to the server from the mail client
  13. Martin Dias

    Issue Installing Rocket Chat in Plesk with Docker using tutorial, need an answer.

    Not sure if anything changed for that installation, but about the command if you're using chroot SSH access, then you might need to add the command first to it: https://support.plesk.com/hc/en-us/articles/12377962235159
  14. Martin Dias

    Question Disable expose_php

    https://support.plesk.com/hc/en-us/articles/12377322336407-How-to-remove-PHP-version-from-the-X-Powered-By-HTTP-header-on-Plesk-server should help
  15. Martin Dias

    Issue Plesk Panel Error 500 / plesk repair 255 code

    Please contact Plesk support team on this topic. It will need to be checked on your server. To sign in to support, please go to https://support.plesk.com If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is...
  16. Martin Dias

    Question Undeliverable Emails from Hostname Only

    Check it with Newsletters spam test by mail-tester.com it will provide you details on things you missed. Also, its worth checking https://support.plesk.com/hc/en-us/articles/12377376203415-Best-practices-for-sending-outgoing-mail-from-a-Plesk-server
  17. Martin Dias

    Issue Why my subdomain is locating to plesk default page only?

    If you have plesk use plesk for the subdomain too, you can there use proxy to 3000 port https://support.plesk.com/hc/en-us/articles/12377286180503
  18. Martin Dias

    Resolved Migration error ssh key

    For that, you need on source server to update the settings on the /etc/ssh/sshd_config Change there "PasswordAuthentication no" to "PasswordAuthentication yes" for example. PermitRootLogin should be yes to apply it you need also to restart there the service: service ssh restart
  19. Martin Dias

    Question How can I check Opcache status in Plesk?

    https://support.plesk.com/hc/en-us/articles/12377588770711-How-to-ensure-that-Opcache-is-enabled-or-disabled-for-a-Plesk-domain It will be also visible in the PHP info file if you create one
  20. Martin Dias

    Issue Using old php versions in the latest version of Plesk (5.4,5.6 and etc.)

    If it is not available by the OS, then you would need to install it manually: https://support.plesk.com/hc/en-us/articles/12377508651415--How-to-add-a-custom-PHP-version-in-Plesk-for-Linux
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