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Could you please provide settings from 'Scheduled Backup Settings' page (HomeTools & Settings > Backup Manager > Scheduled Backup Settings)? Could you please try to find any errors in migration.result, migration.log, psadump.log inside /usr/local/psa/PMM/sessions/2016-10-29-0205xx.xxx/. Could...

Hello. Could you please provide more details? Was the backup 'Oct 29...' made before DUMP_D changing? Did you copy content from /var/lib/psa/dumps to /mnt/storage/plesk_backups after changing DUMP_D? If you did not please try to do it by 'cp -rT /var/lib/psa/dump /mnt/storage/plesk_backups'.

Hello. It looks like bug PPP-26569 wich will be fixed in the nearest update. As a workaround you could try to apply solution from KB article https://kb.plesk.com/en/116920 or disable 'Suspend domains until the backup task is completed'.

Hello. Could you please provide output of the following command: dpkg --list | grep -E "(plesk|psa)"

Hello. Could you please provide more details: - Which OS do you use? - Could you find any errors in "%plesk_dir%\PMM\logs\pmmcli.log" or /var/log/plesk/PMM/pmmcli.log If you use Microsoft Windows please try to apply following workaround: 1. kill all active processes 'plesk_agent_manager.exe' 2...

Hello. Incremental backup for mail content was added in Plesk Onyx. You refer to Plesk Onyx documentation. Plesk 12.5 always creates full backup of mail content: Note: Plesk includes in incremental backups the data related to web, mail, and database hosting, but only web hosting data is backed...

Have you tried to restart mysql after mysql_upgrade? It is required in this case. It seems Plesk db has some broken references. Could you please run following commands (after restart mysql): plesk db "UPDATE domains SET displayName = name WHERE displayName IS NULL OR displayName = '';" plesk...

It looks like broken MySQL installation. Could you please run following command and then re-run backup: mysql_upgrade --user=admin --password=`cat /etc/psa/.psa.shadow` --force --verbose

Could you try to run following command: /usr/bin/perl /opt/psa/admin/bin/plesk_agent_manager server --get-size --incremental --session-path=/opt/psa/PMM/sessions/2016-11-01-092159.326 < /dev/null

Hello, Daniel. Could you please provide more details about the error from '/var/log/plesk/PMM/pmmcli.log'

Hello. Could you please try to run "%plesk_bin%"\plesk_agent_manager.exe server --get-size "--session-path=%plesk_dir%\PMM" If it will hang please try to add following registry key and re-run the command. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config\CrashDumpsEnabled DWORD 0

Could you please run following commands: Select-String -Pattern DeleteDumpAction -Path "$env:plesk_dir\PMM\logs\*pmmcli*" Select-String -Pattern delete-dump-files -Path "$env:plesk_dir\PMM\logs\*pmmcli*" Select-String -Pattern "error|warning" -Path "$env:plesk_dir\PMM\sessions\*\*.result"...

Hello. Could you please try to find error details in /var/log/plesk/PMM/backup-2016-10-xx-xx-xx-xx-xxx/backup.log. If this log does not contain any usefull information you could set '1' to FORCE_DEBUG_LOG in /usr/local/psa/admin/share/pmmcli/pmmcli-rc and re-run backup. This flag adds debug...

Hello. Could you please run following PowerShell command: & "$env:plesk_bin\pmm-ras" --get-dump-list --debug --verbose --dump-storage="(Get-ItemProperty -Path "hklm:\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config").DUMP_D" --type=server --session-path="$env:plesk_dir"\PMM\logs Does it show any...

Hello. Could you please provide more details? Are there any errors or warnings in /var/log/plesk/panel.log? How many backups does this command report? /opt/psa/admin/bin/pmm-ras --get-dump-list --dump-storage=/var/lib/psa/dumps/ --type=server --session-path=/var/log/plesk/PMM | grep "<dump " |...

Hello. This is a bug in Plesk. To verify the fix we need access to your FTP server. Could you create a temporary FTP user at ftp://qnapafdox.dyndns-office.com/ and send it me by PM or open support ticket at https://cscontact.plesk.com

Hello. Could you provide output of namei -om /usr/local/psa/PMM/rsessions/20161010213516347

You could create it any secure place - just specify a full path to this file in '--netrc-file' option of curl command.

It looks like another issue with too small timeout. Could you run following curl command time curl --verbose --ftp-pasv --netrc-file ~/my-password-file ftp://qnapafdox.dyndns-office.com/backupserver/cloudlinux ~/my-password-file should contain following data: machine qnapafdox.dyndns-office.com...

Hello, Flavio. Could you send me PM with output of following command: DUMP_STORAGE_PASSWD=<FTP password> /usr/local/psa/admin/bin/pmm-ras --check-repository --dump-storage=ftp://<FTP login>@<FTP host>/<FTP directory> --use-ftp-passive-mode --debug --verbose --session-path=/var/log/plesk/PMM It...