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Hello, I've got installed: Plesk Onyx Versione 17.8.11 Aggiorna #26, ultimo aggiornamento il 19/Ott/2018 21.59 My customer with wordpress platform asked me to upgrade the php server version from the actual 5.6.38 to the 7. I see that if I click on "subscriptions" --> particular subscription...

Perfect! Thanks!!!

Hello, I need to extract and open some e-mails from an old plesk backup. My client need 2016 e-mails of his account (he deleted them months ago... and now he need them again). I see that I have a backup of genuary, february etc 2017. I tried to extract them, and I see some files: msg1.msg...

Hello, my coustomer still have the problem, and now also some single e-mails don't arrive. I checked the mailbox size, and it's busy for 1,9 Gigabytes of 5 Gigabytes total, so the mailbox is not full. Can you please reply to me? Is there a method to check e-mails that doesn't arrive and the...

Hello, one of my customers says that when his customers send e-mails to him (for example 2 e-mails), the first arrives, and the second don't. So, to see the second e-mail, he must use the webmail (horde). On the webmail he sees all the e-mails (but the second e-mail, that he doesn't see on the...

Ok thank you!!!

Hello, I saw that my server disk space was slowly less and less with months. So i searched for logs in the parallels plesk folder and I found 2 gigabytes of old log files (log files of past years) in the "mail enable" --> "sf" and "mta" folders. I deleted them without consequences, freeing...

Hello. I investigated on the issue, and I discover that, if I open mailenable administrator (version 6.5), and I go in the mailbox detail, in the "messaging manager" --> "post offices", I see that for the mailbox, the "disk usage" is correct (659657 kb), but if I double-click on the name of the...

Hello, I'm having an issue with a mail account on my plesk "12.5.30 Aggiorna #41, ultimo aggiornamento alle 28/Lug/2016 19.33" The client can't receive e-mails because mailbox was full. Ok, it was full 1 gigabyte/1 gigabyte. We deleted e-mails and now the account quota is 640 megabytes/1...

Hello Igor, ok got it, Thank you, Carlo

Hello, I set daily ftp backups directly on my office PC. I installed filezilla ftp server on my office PC, I set my public ip on plesk ftp backup settings and I opened ports on my netgear router. The backups works well, but the upload speed of the backups is about around 1 Megabyte/second. My...

Thank you a lot Igor! I will memorize the link! I wish you a good day :)

Hello Igor, thank you for your fast reply. I will follow your suggestion. The problem is that there are now more than 40 websites hosted and running on my plesk, so I'll need immediate help if something goes wrong with the update process (Also for a fee). Where have I to go to open a ticket if...

Hello, I apologize for the disorder, but I've got a question. My plesk installation (12.0.18 Aggiorna #75) says that there is a new version available to install (12.5.30). I get along very well with the current version 12.0.18 and I wouldn't update it to avoid problems in plesk. Can I keep...

Hello UFHH01, no. I didn't know because when I asked for technical support, they sayd to me, to ask in this forum. Now I read your links. Thanks, Carlo

Hello...can I have an answer please?! In addition to reported 2 issues, I'm experiencing problems in downloading backup: I create a new backup using the plesk backup manager original function. I try to download it using the green arrow for the download, when the download arrives near the end...

Hello, I'm experiencing a couple of issues: the first is about the awstats. For an hosted website, statistics are not right. This website usually do about 1000 visitors every day, but awstats every week reports (always) only 64 visits for one day. Usually bandwidth is coherent with visit...

Hello?! Igor?

Hello, from about 3-4 days, the cpu of my server, from an average of 0-15% load, grew up to a constant 80-90-100% cpu load. There were two processes called php-cgi.exe IWAM_PLESK(default) that, each one, constantly burned 30-40% of cpu load. So, stopping websites one by one, I found the...

Hello. Issue solved... don't know why, butIt was enough to set the php on 5.2.17 insted of the php 5.5... strange things... Thanks.