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I also have some very unhappy clients who have voiced their desire to leave if I don't "fix this problem". Great, I am supposed to fix the entire panel. I have also talked to most of my clients and there isn't a single one that doesn't hate, hate, HATE it. And I mean HATE it. To make it...

I will see if I can find a way to get that functionality back. But it really comes back to Parallels needs to rewrite this thing so that it actually works. This is such an obvious task that would be used quite regularly, I still am in shock that they would have missed this.

Try a variation of my post #20 on this thread: http://forum.parallels.com/showthread.php?t=106262 It's not exactly what you are trying to do, but it may help you to get the IP remapped with a little work. Good Luck

Strongly suggest you DO NOT upgrade to 10.x until they fix the many and very serious bugs and glaring shortcomings of the new panel. It has been a nightmare for my business and still is. And I am not alone. Read the posts all over here. I wish I hadn't done it and would go back to 9 if it...

I have to agree. They took a panel that was mediocre but usable and absolutely destroyed it. The same question pops up over and over, "Didn't ANYONE try to use this under realistic circumstances before they released it?" I didn't see any information about beta testing and it sure appears it...

OK, I got what initially looks like a working solution. I take no responsibility for unseen issues if you try this, but upon preliminary testing, it looks like it works. TO MOVE SUBSCRIPTIONS TO A NEW CUSTOMER: 1. Use the CLI method to create the Customer: - SSH into your server -...

So, I got that to work but now there is another problem. The users aren't pulled over to the accounts with the email addresses, so the email login on the control panel doesn't work for the email owners: It looks like moving subscriptions over in the GUI to new customers that were created in...

I did think of that. I will have to do some testing on my sandbox server and make sure it doesn't mess with the DNS. I have a bunch of eCommerce clients on the production server so I have to be absolutely sure it doesn't mess with their store's SSL / domain / IP relationship. What a mess!

Unfortunately, most of my subscriptions (domains) have dedicated IP's. The GUI won't let you take an IP along with the domain that is using it over to a new customer if it isn't assigned to the customer. But you can't reassign it to the new customer because it is being used by a domain. Catch...

Can you create a customer from an existing subscription that works as a separated control panel if you don't need it to be a reseller? This new structure is way too convoluted.

Any chance that maybe a backup and restore would allow us to re-define the roles so we can change subscriptions to customers? Just throwing things out here before I have to give up and go to another panel. I can't do business with this broken new version.

Truly amazing that is could occur in a released product. This shouldn't be a "feature request" as much as a major deficiency to be addressed immediately. I agree with @EdwardoG, did they not even use this on the most basic operations? This would have been obvious right from the start to...

Just to be clear, it didn't do clients -> Resellers. It automatically did clients -> customers and client domains -> subscriptions under that customer. This allows all of the users under that customer to access all of the subscriptions. Not what was wanted and not good. Simply, I need to be...

Not sure what you are asking. Before, the clients were all isolated with their logins to just their domain / control panel. Now, all users, regardless of their permissions (even simple email only) can use the subscriptions window in the top right of their panel to access all other...

Upgraded from 9.5. This thing is completely screwing up the way I run my business. I now have customers logging in and getting access to all subscriptions and I have been reading all of the documentation and can't get these subscriptions changed to customers so I can isolate them. This new...

What "Apply Transition Theme" button? Don't see that in my panel where you specify.

I have had my host provider in contact with Parallels about this issue. Here is Parallels' response: ===== This issue seems to be in a Postfix configuration, because Plesk does not have such kind of settings. I am really sorry to say, but Postfix is a third party-component and Parallels...

I have a second test server that is set up identically to my production server. I switched it to Qmail and everything with mail worked fine. I switched it back to postfix and you can't send out regular mail unless you are sending SSL, just like the problem I have on the production server...

Me too. This version was not ready for release and I am fighting it on all fronts. I would love to go back to 9.5.x. This version simply doesn't work and while there are a lot of fixes posted for some of the issues, the release is overwhelmed with bugs and it seems you can't fix them all...

So now I am making a guess that something is wrong with the authentication in SMTP. Here is a message that all my clients and my test email get when trying to send non-ssl authenticated email out: None of the authentication methods supported by this client are supported by your server...