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Same problem here :( My solution right now is to disable moving spam to the spam folder in Plesk and use a Sieve filter instead...

Oh, thanks for pointing it out, that will be a relief for the affected customers :) I have now set the notifications to be sent to me instead, so I can have an overview about what is failing. Basically what I have done was to enable that option in the service plans, then I used the Security...

A couple of weeks ago we enabled the "Keep websites secured with free SSL Certificate" feature on all of our service plans. It worked fine for the most part, however there are some subscriptions where with one of the following situations: Domain not resolvable, but www.domain resolvable Domain...

I tried to reproduce by creating a new service plan with default values and a new subscription, and indeed the mail service remains off. However, it happens with my existing subscriptions... I will try to find out what triggers the behavior...

TITLE: Disabled Mail Service gets reenabled on service plan changes PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx 17.5 Update #35, Ubuntu 16.04.3 PROBLEM DESCRIPTION: When saving a service plan and it synchronizes, it reenables Mail Service on all unlocked subscriptions that...

Ok apparently I found the cause of the problem. I had migrated some domains some months ago, and in the migration file I had DNS deactivated for the main domain and dns set to false for its aliases, but for some reason while the main domain did not get the zone and the aliases had the DNS...

Hi there! I found myself having some DNS zone active in the DNS server, even though DNS is disabled for those domains in Plesk. Running 'plesk repair dns' did not fix the problem, but enabling and disabling DNS in Plesk did get rid of those zones. Now my question is: how can I get a list of all...

I can confirm this problem is also present on Ubuntu 16.04

In case someone is interested, the KB article Cannot create subdomain: there are no available PHP handlers actually also applies to Plesk for Linux. The article was updated to reflect that, and I can confirm that replacing the Availability.php file indeed fixes the problem for me on Ubuntu

I had the same problem very recently on 2-3 mailboxes... really weird. Setting a new password solved the error message, but the cause of the mailbox not having a password set remains a mistery...

I'm still having the issue... am I the only one? :(

Hi there! I am running the latest Plesk 17.5 on Ubuntu 16.04, and customers are unable to create subdomains. If they try, they get this error: However, I am able, when logged in as admin, to create subdomains for them without problems. I have the following PHP handlers activated in Plesk: 5.6...

I believe this has been fixed in 17.5.3 Update 18

This thread was marked as resolved... was it by accident or was it a bug that has been fixed?

I just had a complaint about a message that was delivered with a delay of about 10 hours. Looking at the logs, this is what i found: Only at 2am the message eventually got accepted. As you can see it always was being sent from the same server and same IP address. The greylisting config shows...

I have Plesk 17.5 running on Ubuntu 16.04, and am also having problems with customers reporting that Autoreplies do not get switched off at the configured date. My daily cron is scheduled at 03:43 AM and the cron daemon is running normally. What could be the issue?

TITLE: Plesk migrator breaks DKIM records PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk 17.05, Ubuntu 16.04 PROBLEM DESCRIPTION: I migrated some subscriptions from one server to another using the Plesk Migrator. The DKIM TXT records resulted to be broken on the target server. STEPS TO...

Thank you very much @UFHH01, that did the trick. In my case I had to first set sign_outgoing_mail to false, then to true, and now the DNS zones have correct DKIM records. Should I submit a bug about that broken DKIM after migration issue?

Hi there! I migrated some 300 subscriptions over the weekend from identical Plesk setups (Onyx 17.5 on Ubuntu 16.04). Now I noticed that all DKIM records are broken. The TXT records went from something like to this So having that p=DKIM1; there is clearly a mistake. So I disabled DKIM signing...

TITLE: DNS might generate an invalid zone file PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk 17.5.3, Ubuntu 16.04, x64 PROBLEM DESCRIPTION: It is possible to create TXT records that contain data that fails bind syntax check. On the next Bind restart, the zone gets unloaded and in Plesk...