Search results

Can you please re-run the Site Audit? The developers found and fixed an issue on the servers. Now the scans should finish completely! Thanks!

Hello MicheleB, this problem was already reported and the developers are working on a fix! We will update the extension as soon as possible. Thank you! Cheers

Hi Trialotto, please do not make such assumptions without data to back it up. As I said above, I'm one of the developers of the extension and can guarantee that the extension works (in almost all cases) just fine and as expected. The extension is used on several thousand servers since the...

Thanks for your feedback, Rasp! Yes, please open a new bug report for it. Thank you!

Hey Rasp, just for my understanding: With PES and your local SPF rule, the email was not handled correctly (like without having PES installed)? Or what exactly is the difference? If Plesk's SPF handler is enabled, it is always applied first, before PES gets the email for the content filter...

Just a small clarification: This is the valid format for the Plesk Email Security extension - Plesk Email Security

Hey Mike! Hehe, we'll do it with the next minor release! :-) It should create a normal log entry (just like for incoming mails). Just tested it with my test accounts: May 22 09:43:47 plesk amavis[78744]: (78744-17) Passed SPAM {RelayedTaggedInternal}, MYNETS LOCAL [127.0.0.1]:33450...

Hi ssmmdd, fist of all, Plesk Email Security works without any issues with a high level of protection also in the free version. You don't have to buy the Pro license to get basic protection! The Pro version improves the protection drastically, but what you've described shouldn't happen in the...

Hi King555! I've created a small helper extension that allows you to easily add/modify global CSS and JS rules (see attachment ext-global_v1.0.0-1.zip). 1) Download the extension and upload within your Plesk instance (see description above) 2) Add your CSS rules to this file...

I've found a possible issue but need to verify on your server. Is it possible to get access to one of your machines to apply and test the fix? If yes, please send me credentials (SSH/Plesk) to viktor[at]plesk(dot)com. Thanks!

It is exactly what is says and usually works out of the box. The filter already pre-trained in the first installation process. We also update our internal database with fresh signatures on a daily base and uses this database to update local filters via a cronjob. In your case, it seems like the...

Thank you for your reply. I think you might have found a bug in the learning functionality! Please give me some time to analyse it in more detail.

Hello Denis, thank you for your posting. The switch to the Pro version does not have a negative impact on spam handling; in contrary, it should improve it a lot. In your other thread, all headers are appropriately set, and SpamAssassin is analysing the email as expected. But I see that the...

Hi ErnestoSF, thank you for your request. Currently, only virus mails are caught and pushed into the quarantine (incoming and outgoing mails). Incoming spam mails are processed using the selected spam rules (server-wide or user-specific rules). Outgoing spam mails are also classified but not...

It depends what issue you mean. ClamAV is not easy to set up, so if you run into a problem, you have to ask our Support Team to help you. In general, ClamAV needs a lot of memory, so you should only consider installing it with at least 2 GB (but >= 4 GB are highly recommended). Most issues we...

Great! Now you can reinstall Plesk Email Security and test it again. In the latest version, we've added a workaround for the Greylisting handling. This issue shouldn't occur again. Cheers

Hi Occionodo, have you used Greylisting in the past? Please run this command via SSH: /usr/local/psa/bin/grey_listing -u -status off If you still have an issue, then please uninstall Plesk Email Security completely and install it anew (thus the configuration files are written again). Cheers...

Great, happy it works now! I'm one of the developers of this product, and I can assure you that we tested it thoroughly and put a lot of effort into this product. We've worked over six months on this product in full time and made an uncountable amount of tests. You must understand that the...

Thank you for your positive feedback! Have success with the SEO Toolkit. Cheers

Hello Mike, thank you for reporting an issue with the SEO Toolkit. We released version 1.1.7 of the extension with some significant performance tweaks. Can you please update/reinstall the latest release and try it again? Thank you in advance! Cheers Viktor