Search results

Hi Sebahat, Thanks for looking at this. I will say first off that we tried using greylisting a while back, but due to the way it works (delaying email delivery) we were forced to disable it almost immediately by angry clients who weren't prepared to wait for the second retry before they...

Username: TITLE Emails not being blocked by server wide mail settings/blacklist PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian Version 18.0.63 Update #4, last updated on Sept 3, 2024 04:59 PM AlmaLinux 8.10 Intel x64 PROBLEM DESCRIPTION Further to the article here...

Yes, I did see that, thanks, but Plesk licenses are expensive enough already without adding another 50% for support. As I've moved it to another server site I will just delete the site on the old server. Shame as this might have helped to iron out this problem for future releases, but never...

Hi Peter, Thanks for your response. I tried to do that but it seems I cannot as my Plesk license is purchased via a reseller. I guess I will have to ask them to look at this, so based on previous experience this problem will never be solved. Thanks anyway.

Thanks ChristophRo, appreciate the resolution. But is there anybody here from Plesk who has any idea why this happens, and how to easily fix this without the backup/restore? This is a subscription that's been running since 2007 without ever seeing this issue before! Thanks, Greg.

Er.... thanks... but is there any way of fixing it without deleting all their mail accounts?!!!! Thanks, Greg.

Hi Peter, Thanks for the response. The client and site are active at all levels. This is the problem (see picture) - the mail service is set to "Disable incoming" and no amount of changing that in the GUI or command-line has had any affect. I moved them to another server, which worked...

Morning all, I woke up to one site suspended as they had exceeded disk space limits overnight. I reactivated the site. However, the mail srvice for all their users says "The mail service is switched off" and I cannot turn it back on! It says successful but the service has stayed off. I've...

Hi, I have a problem with letsencrypt wildcard certs, in that I am (nearly) never presented with the DNS record to set up. I'm following the article here - https://support.plesk.com/hc/en-us/articles/115000490174--How-to-install-wildcard-certificates-in-Plesk-with-Let-s-Encrypt- It says -...

Hi @vbelich, That is absolutely perfect - many thanks for that! I've run the instances-auto-update.php and it has identified a problem with a particular site on one server. Maybe that's what's causing all the problems! I will take this up with our web designer tomorrow as it seems to be related...

Does anybody have any further thoughts on this? Today we received one email for one subscription requiring wordpress updates. I've run through manually and there are 10 subscriptions that need wordpress updates. But we received an email for just one of them.

Hi Avatolin, Thanks for the response. The notification settings are set correctly, in that customer digests are set to notify the customer with a copy to ourselves. As I said, we do get the emails, but only sporadicly. Could it be that customer digests are only sent periodically and aren't...

Any thoughts anybody? We're once again checking the Plesk servers manually and finding they've not sent us emails telling us there are wordpress updates available. Thanks.

Hi, We have Plesk Toolkit configured and it sometimes sends us emails regarding the updates required for each website. However, I have a web designer telling me it's not sending emails for all the updates that are required for each site, ie the Plesk Wordpress Toolkit says there are x updates...

Hi Aytalina, Many thanks for your response. I ran the above commands and whilst it said "no errors fixed" the output from the head command was different after running the repair command, and I've just seen a bounce message in the logs - 4.2.2 Mailbox full; So it looks like that did it! :)...

Hi, I have a subscription that contains lots of mailboxes, all set to a 1 Gb limit. One of the mailboxes is over that 1Gb limit but still receives email! The subscription is set to no overuse, but has to be set to unlimited disk space, so the subscription is not disabled when one mailbox...

Well I fixed it, but not sure I would recommend this approach! I removed Plesk - plesk installer --remove-everything I had problems putting it back. One of my repos was disabled. Once I'd worked this out I was able to put it back - wget https://autoinstall.plesk.com/plesk-installer chmod +x...

Thanks for the response. The only version it offered was 18.0.40 (currently installed) I went with that. Tried again... still says it needs the update! Any further ideas? Thanks, Greg.

Aha! That might be this - Preparing Your System for Product Installation =============================================================================== There are 0 packages required for the product to function properly which were not found in your system. There are 1 packages that need to...