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Hello. It's not clear what is the "internal email transfer software" your admin is referring to. If possible could you provide a screenshot and the exact steps of what he is doing to transfer the emails?

Hi! It's cause on the next tab you probably have the 2nd service plan for resellers (so it's 1 on one tab and +1 one on the other =2 )

Hi. MFA only available for Plesk entities, i.e. Plesk admin / reseller / customer / smb_user (anyone who can log into Plesk UI). Since the Webmail user does not fit in that paradigm, the only option is to configure MFA manually, e.g. RoundCube provides a plugin for that - How to setup 2FA for...

I've just tested this behavior on my old Plesk 18.0.57.5 and the latest 18.0.62 and the behavior and/or items in Restricted mode is still the same. So the issue appears to be to the specific settings for a specific additional admin or the settings of the Restricted Mode

Hello. Seems that the setting "MSMTP (relay only)" is currently active. However, I assume that you want to send emails from your Plesk server using a relay like mailgun/sendgrid/sparkpost/etc. For that, you'll need Postfix+Dovecot + some manual configuration as per...

Welcome. There is a tab "disabling rules server-wide" in the article I've mentioned. You simply need to go to Tools & Settings > ModSecurity and add the exception there. Regarding the ".db", there is pretty UI for that but you can try to add a custom rule inside Tools & Settings > ModSecurity >...

Hi! Just exclude it as described in this article - https://support.plesk.com/hc/en-us/articles/12377453278871 In your case it's id "210730" as you found out correctly.

Hi! The error message shows us that Dovecot is having trouble initializing the SSL server context because of some issues with SSL-related configs (ssl_cert setting). The clue is "arg=TLSv1.0" - Debian 12 does not support TLS 1.0 and 1.1 since the OS/OpenSSL developers want better security...

Hello! I'd bet on WP security too but I also would suggest checking /var/www/vhosts/example.com/logs/error_log (in Plesk it's DOmains > example.com > Logs) since ModSecurity can also block specific file extensions (you can add such a rule to ModSec exceptions)

Hello again! The cause of the issue is that in Debian 12 part of the DNS utilities were moved to another directory. The current behavior was confirmed as a bug that is yet to be fixed. In the meantime, there is a simple workaround available: 1. Connect to the server via SSH. 2. Create a link to...

Hi @klowet ! I was able to reproduce the issue on Plesk 18.0.57.1+Debian12. At the same time, it does not appear on Debian11 and RHELbased OSes (like Alam8), so it looks like OS-specific. I'll try to dig into it and let you know.

Hi @Groo ! On the Plesk side, we don't have any special guides on that since it's not the desired scenario (i.e. it's considered a customization and security risk). I understand that it's needed to maintain an old website, however, the main intention to move to a newer OS is to use newer...

Hello @bssrjai Try to check these 2 things as a starting point: 1. Make sure that the server hostname is set up correctly at Tools & Settings > Server Settings and click OK to re-apply the changes. 2. Make sure that the correct URL is set up in Tools & Settings > Customize Plesk URL and click...

Hi @tanasis It's up to you to decide what are the optimal values for your server for certain services. These thresholds (and the alerts) are set just for monitoring and notification reasons and are adjustable per your needs. According to your htop output, there should be enough memory though so...

Hi @valko The issue with the MySQL roundcube user is usually connected with an absence of such a user or other things like the user is corrupted, having an invalid password or not having enough permissions. The easiest way is indeed to reinstall the webmail or fix the database issue. However...

Also, I'd recommend checking if there is any free space left since some websites (or their databases) tend to eat up a lot of space when left intact without any limits. See https://support.plesk.com/hc/en-us/articles/12377562126743 for reference.

Hello! Looks like the issue is more or less related to the Redis configuration in Docker than to Plesk itself. But anyway let's try to figure out what is going on here. Could you paste the env variables here so I could try to reproduce the issue?

Hello @Kulturmensch , Seems that nextcloud instance is located in a subfolder that the nextcloud database does not understand. What is the document root of the domain in Plesk > Domains > cloud.tenckhoff.de > Hosting Settings and where is the nextcloud installed inside the domain?

Hello! You can do it via Subscriptions > example.com > Users > User Accounts > John Doe > Change Settings However, the initial user's role cannot be changed.

Hello @dgarcia90 , I would begin by checking the logs for the timeframe when the issue appeared. The logs I would check for: The logs of a few affected websites (Domains > example.com > Logs) - maybe there is a pattern, e.g. similar errors on different websites that were down. The webserver...