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Hello I spoke with Partner Sucess team today about the next plesk version not being released until Q3 2019, We really want Smartermail 17 to be supported now. We are paying for upgrade protection as apart of our Smartermail leased licenses and having to rely on old server because plesk is not...

HI I just took a look at Change Log for Plesk and I see in new Preview 13 still no support for smartermail 17?

I’m guessing plesk multi-server is dead :(

Thanks for the reply. The API should work fine for remote smartermail. Can you check if remote smartermail is fine to upgrade now? Usually local installs have to be compatible with plesk but remote is different as it’s all managed over API

hi Plesk 17.8 supports smartermail up to version 16.3 for local installs. Is this the same for remote smartermail servers? The API is the same so I’m wondering if we can upgrade our remote smartermail to version 17

Hi Any eta on plesk 17.9 coming out of preview so we can role out windows server 2019? We want to move some hosts we’ve acquired who use windows server 2012 to 2019 ASAP.

HI this feature shouldn't show if its not supported!! it should only offer secure webmail if its possible, its pointless giving a message to configure mail settings if its not possible to secure the webmail smartermail. We have had multiple shared hosting clients contact us regarding this and...

Hello We have a server with Plesk Onyx 17.5 on Windows 2012 R2. It runs Multiple Enterprise SSDs with around 950 subscriptions, 128G ram and 2 x 8 Core intel CPUs. The load on the server is typically low due to the high spec server. When we RDP to it it times out after 60 seconds with this...

Thanks for the response! you say PPPM-4473 will be fixed in a few weeks, I was told similar over 6 months ago! Can you give a release time for this fix?

Can I get a response from Plesk team!

Hello everyday I get an email that says: Unable to update EXT.XXX.0000. An error occurred while processing your key. You can try updating it later. when I check in Plesk Onyx (Windows 2012 r2) the license is for docker. I click Retrieve Additional Key and it says The version of your...

HI I am still having an issue related to bug PPPM-4473 Example: CLIENT A has a Reseller Plan with 30GB of Space. Plesk shows he is currently using 16279.5 MB used of 30 GB in WHMCS it shows: Disk Usage: 23 MB, Disk Limit: 5120 MB, 0% Used :: Issue 1) Disk usage is 16GB not 23mb Issue 2)...

Admin.. can this be moved to Onyx... although same issue is with previous plesk versions too.

HI We upgraded to Plesk 17 from 12.5 a few weeks ago I noticed no updates installed, when I open installer it says this: Failed to read product information from the file : Can't process products.inf3: Failed to download the file http://autoinstall-win.plesk.com/products.inf3: The requested...

When Plesk suspends a domain in smartermail it does this: 1 stops the SM service 2 renames the domain folder from domain.com to domain.com.disabled 3 edits the domain name/path in the domainlist.xml 4 starts smartermail service this is awkward, why can't Plesk just set the domain from ACTIVE...

HI I've noticed when things like unsuspend/suspend run from Plesk it restarts the smartermail service briefly which causes webmail to timeout and kickout all users who were logged in. This has happened for years across all of our Plesk Windows Servers with smartermail. We use Plesk 17 and...

HI https://kb.plesk.com/en/124430 this article dont work in Onyx as "%plesk_bin%"\ApplySecurity.exe --apply-to-directory --directory="C:\Documents and Settings" the file ApplySecurity.exe don't exist.

When Plesk updates we have found that it is making changes to smartermail DNS for example in protocol settings in smartermail we use google dns 8.8.8.8 / 8.8.4.4 plesk is changing it to IPv6 DNS and we don't support IPv6 so all emails then fail for our customers as smartermail cant resolve...

thanks, I am assuming its included in WHMCS 7 which we are now using with Plesk 17 I'll report back if I have issues.

Hello its been a few months since you posted this, can I get an update on where I can download this module update?