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Plesk Onyx now allows us to exclude certain files and directories from backing up. I have spoken to Plesk today and they confirm that if you do a domain and full server backup you need to enter the exclude directory location twice. Once in the domain backup area and the other in the server...

Why is my system showing I have 247 packages available to install? Plesk 12.5 never did this. It only showed Plesk micro-updates. How can I turn off these 3rd party notifications (if that's what they are)?

I don't seem to be able to turn off auto plesk updates and auto 3rd party updates. When I save the page the 3rd party updates checkbox re-ticks. Is that correct? On the plesk demo server you can turn both off.

In Plesk 12.5 I would have manual updates off. Every couple of weeks the system would say a new update is available. EG 12.5 update 45 etc and I would click update. Now I have upgraded to Onyx (I still have auto updates off) I am presented with 247 packages updates. Am I safe to update these...

I have this paid support for Plesk for a few months now. Today I wanted to use it for the first time and I can't because it says my license key is incorrect. The problem is Plesk changes the licence key every couple of months so what am I to do? I've just called the support number and after...

Oh ok. It was a manual backup to a remote server.

12.5.50 #50

When performing a manual backup you can add comments. I thought they would display here but they don't. In fact, I can't see where they display at all!

And is there a volume discount?

After each micro-update I used to receive an email. This no longer seems to happen on any of my servers now (12.5). Has this feature been removed or is there another problem?

I've noticed that in the past few updates I not longer receive an email when the update is complete. Happens on all my servers. Is that correct?

I’ve used 4PSA in the past and they were very good.

Sorry, have can somebody clarify for me please... My server is provided by 1&1. Until now If I had a PLESK software problem I could create a free support ticket with Plesk. Now when I try to create a ticket it tells me to post here or contact 1&1 directly. Is this really what I am supposed...

This is still happening all the time. Random domains send emails saying the backup is fine. I will get 4-5 notifications a week.

From the 12.5 admin manual... Note: Plesk includes in incremental backups the data related to web, mail, and database hosting, but only web hosting data is backed up incrementally. In other words, only changes in data related to web are taken into account in incremental backups, while database...

I think it's correct. We have about 19GB of mail content on the entire server and that would explain why the incrementals are 20-22 a day.

Nobody has access to our servers. I note that the next version of Plesk allows incremental mail backup. That's what's causing the problem for me. For now I've shuffled our backup servers round and hopefully I may have enough room on a different backup server.

I used to backup my entire server and all domains to a single 250GB backup server nightly. Now with Plesk 12.5 I moved to incremental backups. I now backup just the server to the 250GB server and all other domains elsewhere. The full server backup is 75GB and after a week of incremental...

A) that is checked but why would the email send when nothing went wrong. The results say 'status = success'

The logs are empty. If the systems sends a "success" message and the logs are empty surely there is a bug in Plesk? I don't want random emails telling me there is nothing wrong.