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Hello, We have a customers website that is triggering some ModSecurity logs which is then getting picked up by the ModSecurity Fail2ban jail resulting in a ban of the customers IP address. It appears that something is causing an internal server error which seems like the reason it is showing...

Does switching off 'Automatic Updates' from within the Wordpress Toolkit also disable minor updates? We have a client that is having problems with Wordpress version 4.5.3 and certain plugins. We have rolled it back to backup at version 4.5.2 but the Wordpress install keeps updating the minor...

Hi @UFHH01 No worries, thanks! :)

Hi @UFHH01, I find that when I run the above commands, it will change the group of the "httpdocs" directory to "psacln" which causes a problem when trying to load their website. I needed to change the group on the "httpdocs" directory back to "psaserv" for the website to be accessible.

Hi @IgorG Thank you for the reply. Unfortunately this doesn't help, I know about those parameters as I read the documentation. Is there a way to apply an SSL certificate from the server repository to a specific domain?

Hi @trialotto Thank you for the reply. Unfortunately that doesn't work either. The flag "-admin" is required to specify which repository the certificates resides in.

Hello, I am writing a bash script to loop through a number of domains using old default SSL certificates to use a new specific certificate. I've read the documentation however there doesn't appear to be an option to assign a certificate to a domain. The --assign-cert option seems to say what...

Hmmm I don't think one can conclude that just because the server is a VPS that it is due to a lack of resources. In this specific case there are no resource related issues either at the node, VPS or user level.

Hi @IgorG It is a VPS.

Hello, We have a client that started receiving a "503 Service Unavailable" error on their website. After taking a look at the logs I found the following. /var/log/plesk-php56-fpm/error.log [25-May-2016 03:37:15] NOTICE: Terminating ... [25-May-2016 03:37:15] NOTICE: exiting, bye-bye...

I also found that after the #32 update that admin or clients could log into my WHMCS install, I tried changing to the native PHP version and that worked without a problem. I assume that it is due to this issue, Plesk please release #33 asap to resolve this.

Is it best just to disable these problematic connection methods? I checked a cPanel server and notice they just offer PLAIN and LOGIN.

Hello, We appear to be having problems with some users authenticating with DIGEST-MD5 on Dovecot. It seems to be Android phones with the latest update Marshmallow that are are having the issue. They first attempt to connect via DIGEST MD5 and fail, then tries PLAIN and succeeds. This is of...

Hi @UFHH01 Ahh excellent, I didn't know that tool existed. Is it possible to do it on just one vhost to test?

Hello, We have recently migrated some web hosting accounts from Plesk 10 server where quite a few accounts were using PHP via the Apache module whereas now on the Plesk 12.5 server they are using either FastCGI or FPM. Some users files and folders are still owned by the Apache user after...

Hi @UFHH01 Thank you, these two commands helped: package-cleanup --dupes package-cleanup --cleandupes

Hello, We currently receive this error when trying to update via "Updates and Upgrades". The Yum utility failed to install the required packages. When we try to do a yum update via CLI, we get the following messages: Loaded plugins: fastestmirror, rhnplugin Setting up Update Process Loading...

It seems that Plesk compile their PHP versions for CURL to work with NSS, whilst CloudLinux compliles their PHP versions for CURL to work with OpenSSL. Does this sound right?

Hello, We have a client trying to use the PayPal gateway via WooCommerce in Wordpress but are getting errors upon submitting a shopping cart order. The customer is using Plesk provided PHP version. A section of the PayPal gateway code which I believe is causing the problem is this...

A client of ours has recently experienced a problem with their Google account with a warning stating that there was an issue with their SSL configuration. We verified that their SSL setup was fine, they are using a valid SSL with SNI support. The problem ended up being that Google were picking...