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Thank you @Martin Dias! Through the debug logs I was able to identify, that there where multiple files without read permission. They where the reason for the failed copy operation.

Hi there, I got an error with the WP Toolkit. When I try to back one of the websites up, I got the error message: "Failed to copy file /var/www/vhosts/example.com/httpdocs/wp-admin/. to /var/www/vhosts/example.com/.wp-toolkit/backups/20/files/wp-admin" What I tried so far with out success...

@JVG Thank you very much that solved the problem. Now that I think of it, it's very obvious, but I didn't check for that.

Hi, one of our server is not rotating their logs (maillog, maillog.processed, fail2ban.log, messages, secure, etc.). I made sure that /etc/cron.daily/logrotate is present. rsyslog is installed and active. To fix the issue I tried to move the file /usr/local/psa/var/logrotate.status and...

Thank you for your answer. I was not quit, what I needed, but may have helped. I followed your workaround until step 5 "Rename the domain in question." But then I did things differently. I renamed the folder /var/www/vhosts/oldname.example.com to /var/www/vhosts/oldname.example.com2, then...

"plesk repair all example.com" sadly didn't help or do anything, there where no errors. I found this in the Plesk panel log: 251743:667d1eea2125e ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/usermng' '--mod-user' '--old-user=user1' '--new-user=user1'...

Hi there, I got a curious situation. Normally, when you rename the main domain of a subscription, Plesk automatically renames the folder within /var/www/vhosts/ accordingly. But this didn't happen. The folder name stayed the same, as the domain name was before. Does anyone have an idea how to...

Username: TITLE fail2ban: plesk-wordpress jail is to restrictive PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian 18.0.61.5, CloudLinux 8.9 PROBLEM DESCRIPTION The fail2ban plesk-wordpress jail catches in an edge case a legitimate login and bans the IP. This...

Thank you @JuanjoSC! I think I missed the step: Now it is working.

Hi, we have two issues with the SSH Terminal extension with chrooted ssh access. In the chroot shell Backspace is not working. Instead of deleting, it adds a space. And the history got a problem too. When I press arrow up once it shows correctly the last entry, but on a second press it just...

Da mein Englisch nicht das beste ist, Antworte ich dir einfach mal auf deutsch Peter. Wir hatten das selbe Problem. Entsprechend wandeln wir Domains mit ß einfach in Punicode um und hinterlegen diese Domain im Abo. In diesem Fall dann z.B "xn--straenbauamt-o9a.de". Plesk Wandelt dies dann...

Hi, you can use the repo from city-fan. [root@~]# cat /etc/redhat-release CentOS release 6.8 (Final) [root@ ~]# cat /root/.autoinstaller/microupdates.xml <?xml version="1.0" encoding="UTF-8" standalone="yes" ?> <patches> <product id="plesk" version="17.0.17"...

Hi there, for your information: The permissions for "/var/lib/psa/dumps/domains" are too low in CentOS 7.3. Backup restore in Plesk Onxy with CentOS 7.3 impossible: Warning: Restore hosting "*************" Can not deploy content of domain *************Warning: Archive error: from...

Hi IgorG, i have fixed the issue with: ln -s /usr/lib64/liblog4cplus-1.1.so.9.0.1 /usr/lib64/liblog4cplus.so On some servers, the workaround does not work. Only a remove with --nodeps has helped: 1) rpm -e --nodeps log4cplus.x86_64 2) wget...

Hi IgorG, thank you, but it does not work :( lrwxrwxrwx 1 root root 25 Jan 26 16:00 /usr/lib64/liblog4cplus-1.1.so.9 -> liblog4cplus-1.1.so.9.0.1 [root@www74 ~]# /usr/local/psa/admin/bin/httpdmng --help /usr/bin/sw-engine: error while loading shared libraries: liblog4cplus-1.1.so.9: cannot...

Hi IgorG, thank you, but how can i install this package? [~]# wget http://autoinstall.plesk.com/PSA_17.0.17/dist-rpm-CentOS-7-x86_64/engine/log4cplus-1.1.2-centos7.16071418.x86_64.rpm [ ~]# rpm -i...

Hi there, Hi IgorG, we have a big problem with some plesk server (CentOS7.3), which we have upgrade from plesk 12.5 to plesk 17: [root@74 ~]# /usr/local/psa/admin/bin/httpdmng --help /usr/bin/sw-engine: error while loading shared libraries: liblog4cplus-1.1.so.9: cannot open shared object...

Hi IgorG, thx. We have now a workaround. We have to create a subdomain with the hostname in the subscription, e.g. nameofcustomer.server.tld, and this work automatically with webmail.nameof customer.service.tld. Customer can now login with this new subdomain.

Hi there, we have upgraded plesk from 12.5 to 17.0.17. Now, i can not find the file "roundcube.conf" under "/etc/httpd/conf/plesk.conf.d/" with the entry: ServerAlias roundcube.webmail.* How/where can i define the webmail ServerAlias for Roundcube? Many our customers have a external domain...

Hi there, after upgrade from plesk 12.5 to 17, customer can not login into roundcube. I see the follow errors in the log: /var/log/plesk-roundcube/errors [16-Jan-2017 09:37:28 UTC] PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use...