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  1. IgorG

    Issue Can't find nodejs logs

    What about /var/log/passenger/passenger.log ? It is also possible to troubleshoot the application using the Debugging Guide. However, this isn't supported by Plesk and has to run only from CLI (stopping the web server beforehand).
  2. IgorG

    Issue Can't find nodejs logs

    Please check the following KB article and let me know if it doesn't help: https://support.plesk.com/hc/en-us/articles/213403509#nodejs
  3. IgorG

    Resolved Can't install prometheus together with Plesk on Debian bullseye

    The javascript-common package is not compatible with Plesk psa package. # apt-cache depends psa psa PreDepends: pp18.0.48-bootstrapper Depends: plesk-engine Depends: plesk-release Depends: apparmor Depends: apparmor-profiles Depends: libc6 Depends: libcrypt1 Depends: libidn11...
  4. IgorG

    Question Should I uninstall MailEnable because I installed SmarterMail?

    Have you switched to SmarterMail according to this instruction? https://docs.plesk.com/en-US/obsidian/administrator-guide/mail/using-other-mail-server-software.72350/#using-other-mail-server-software-windows
  5. IgorG

    Resolved SSLIt renewal notifications (email) sometimes have trailing cryptic characters

    Peter, could you please check if any custom templates are located in: # ls -l /usr/local/psa/admin/conf/email_notification* the file can be grepped in order to find non-ascii chars # grep --color='auto' -P -n "[\x80-\xFF]" /usr/local/psa/admin/conf/email_notification_template.html.sample #grep...
  6. IgorG

    Resolved Can't access remote ftp backup storage

    Looks like ssh server is not up and running on your FTP server. Or ssh port is firewalled. Check it with # nc -zvw3 IP_ADDRESS_OF_FTP_SERVER 22 Also, you can connect to this server via FTP protocol with login credentials which you use for connection to this server in Plesk UI in Backup Settings.
  7. IgorG

    Issue Server Error: 500 Plesk\Exception\Database

    What about contacting Plesk Support Team? https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-
  8. IgorG

    Issue How to install Memcache PECL extension for PHP (not Memcached)

    The latest version of Memcache requires PHP version > 8.0: # /opt/plesk/php/7.4/bin/pecl install memcache WARNING: channel "pecl.php.net" has updated its protocols, use "pecl channel-update pecl.php.net" to update pecl/memcache requires PHP (version >= 8.0.0), installed version is 7.4.33 No...
  9. IgorG

    Question Disable File Manager on Service Plans?

    Currently, it is not possible to disable/hide File Manager. Such functionality is yet to be implemented in Plesk. Vote for this feature on Plesk UserVoice portal . The top-ranked suggestions are likely to be included in the next versions of Plesk.
  10. IgorG

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    https://talk.plesk.com/threads/server-error-500-plesk-exception-database.367310/
  11. IgorG

    Issue Server Error: 500 Plesk\Exception\Database

    Have you tried KB search? https://support.plesk.com/hc/en-us/search?utf8=%E2%9C%93&query=DB+query+failed%3A+SQLSTATE%5BHY000%5D+%5B2002%5D+No+such+file+or+directory&commit=Search
  12. IgorG

    Resolved Amazon S3 Backup, can't save settings

    As far as I know, the fix is planned for the 18.0.49 release.
  13. IgorG

    Question I don't have the etc/httpd/ folder

    Try to use /etc/apache2/mods-enabled/fcgid.conf But how is it related to Plesk?
  14. IgorG

    Forwarded to devs individual domain can't use HTTPS for webmail if webmail.forceHttp=true

    Actually, this is expected behaviour. Forcing is forcing. There are no exclusions. We would suggest either managing redirects manually or creating the corresponding feature request on Plesk UserVoice. Note: Nowadays, it is highly recommended to use secured connections. That's why force...
  15. IgorG

    Issue upstream timed out (110: Connection timed out) while reading response header from upstream

    Why do you edit the nginx global configuration file manually instead of making these changes through the Plesk UI for a specific domain, as I wrote above?
  16. IgorG

    Resolved Maria DB broken. Plesk Obsidian 18.0.48.0 CentOS 7.9.2009 x86_64

    I think that's too drastic a decision. It would be more correct to contact Plesk Support Team. Experienced engineers will find the cause and fix it directly on your server. https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-
  17. IgorG

    Issue upstream timed out (110: Connection timed out) while reading response header from upstream

    Perhaps it is caused by the default timeout limit is 60 seconds for proxying requests from nginx to Apache. But the script takes more than 60 seconds to execute. Try to add in Additional nginx directives field of domain Nginx settings to increase the timeout limit to 180 seconds (3 minutes)...
  18. IgorG

    Question I don't have the etc/httpd/ folder

    For Debian correct path to Apache config directory is /etc/apache2/
  19. IgorG

    Question Scheduled task error

    Looks like you tried to run the script under chrooted environment. Please read this KB article on how to do it properly: https://support.plesk.com/hc/en-us/articles/213921825-A-scheduled-task-set-up-to-run-from-under-a-subscription-user-fails-No-such-file-or-directory
  20. IgorG

    Resolved Maria DB broken. Plesk Obsidian 18.0.48.0 CentOS 7.9.2009 x86_64

    Many reasons can cause this error. Most of them are described in the relevant KB articles. You can find them with a search by the phrase "DB query failed: SQLSTATE[HY000] [2002] Connection refused". I did this for you...
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