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    Resolved Update to Plesk Obsidian 18.0.27 keeps failing

    We tried it again, and this time everything worked smoothly. Thanks!! The reason it didn't work the first time was that we followed the instructions displayed after opening the downloaded file (plesk-installer.exe). Following your original instructions and using the command prompt, calling the...
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    Resolved Update to Plesk Obsidian 18.0.27 keeps failing

    We've just followed your instructions. Unfortunately, the result is the same: ------------ Unable to obtain the required version of Plesk Installer: The required version '3.27.0' was not found on the server. This could happen because of configuration error at the installation source. The...
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    Resolved Update to Plesk Obsidian 18.0.27 keeps failing

    Many thanks, Igor, for the prompt reply. We'll try this later today and report back. Thanks again.
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    Resolved Update to Plesk Obsidian 18.0.27 keeps failing

    When we try to update to the latest Obsidian version (18.0.27), it continuously fails with the following error message: ------------ Unable to obtain the required version of Plesk Installer: The required version '3.27.0' was not found on the server. This could happen because of configuration...
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    Question Plesk Startup Service stopped

    Thanks. However, I couldn't find anything unusual in these log files, nor in the server's event viewer (where it says "The PleskStartup service entered the running state" and immediately "The PleskStartup service entered the stopped state." Anyhow, the server seems to be running properly, but I...
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    Question Plesk Startup Service stopped

    Server: Windows Server 2012 R2 Plesk Version: Obsidian 18.0.23 Server works properly and all sites are on. However the PleskStartup service is always stopped. If I go to Services and start it, it show it is starting but then switches to Stopped again. Any clue why that happens? Thanks in advance.
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    Question Mailman works but doesn't send nor receive mail

    Thanks Igor, We tried to do just that yesterday. To no avail. Log messages continue to tell us no such user exists in mail authorization database.
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    Question Mailman works but doesn't send nor receive mail

    Our Mailman used to work properly for more than a year. Yesterday we noticed mail sent to mailman is not being accepted. The log reads: "No such user '[email protected]' in mail authorization database". The same error occurs for all the mailing list aliases. We tried to "genaliases" but this...
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    Question Installing a *.p7b SSL certificate using Onyx 17

    To note, our server is Windows Server 2012. Plesk Onyx version is 17.8.11. The only way I could resolve the issue with the *.p7b file was to get the certificate prepared for the Apache server type (selecting "HTML Server" type). Our certificate was issued by Thawte in this case. The Apache...
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    Question Installing a *.p7b SSL certificate using Onyx 17

    Is there a way to upload an SSL Certificate in PKCS#7 format (*.p7b file)? There're text boxes for *.crt and *-ca.crt files. Any help would be appreciated.
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    Issue Clicking "Updates and Upgrades" gets me a 404 error

    I've tried to repair permissions, using Plesk reconfigurator. To no avail. ModSecurity does not work properly due to permission issues (can't read the conf files). When I deactivate ModSecurity I don't encounter any 404 errors accessing the "Updates and Upgrades" page. What's with the...
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    MySQL 5.7

    Ever resolved this issue? Is it safe to install MySQL 5.6 using the Plesk Component Manager, overwriting MySQL 5.1 in the process? Thanks.
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    Plesk 12.0.18 Micro Update #71 Error

    Could you help us all by describing how it was solved? We're having the same problem for the last two days with the automatic updating of Windows 12.0. The error we get is: Failed to download the package http://autoinstall-win.plesk.com/panel.inf3: Recv failure: Connection was reset Trying to...
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    Help please - Apache httpd kills my server after Plesk and PHP update

    Hi, Anyone succeeded in solving this issue? I'm having the exact same problem with Plesk 11.5. High CPU usage and MySQL CPU usage. Any help would be most appreciated.
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    Plesk 12 FTP issues

    We're still with version 11.5.30 but suddenly experience the same problem with only SOME domains after last minor update. Others on the same server can log in just fine. Permissions are the same for all domains. Wasted a whole day on this already... Tried /usr/local/psa/bin/repair...
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    Internal error: filemng: opendir failed: Permission denied System error 13:

    I'm having the same problem with FTP and file manager (Panel 11.5.30; Linux). Changing permissions did not solve the issue. On most domains we have no issue. But one is having problems now. It used to work just fine until about a week or two ago. Now you can't log in to that domain using FTP...
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    Can't remove an old inactive IP address

    Thanks, Igor. Will do as you suggested.
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    Can't remove an old inactive IP address

    Hello, My Parallels Plesk Panle 11.0.9 (Windows 2008 r2) would not allow me to remove an old IP address. I've tried using PP Reconfigurator but encountered a problem: 1. I open PP Reconfigurator and click "Change Server IP Addresses" 2. Under IP addresses I see 2 addresses 3. I check the one...
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    Upgrade to 11.5.30

    Sorry to report that I have tried the bootstrapper repair. To no avail.
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    Upgrade to 11.5.30

    We're in January 2014. Any solution to this problem?
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