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Hello Igorg, Thank you. You made my day . The resolution provided has resolved my issue of ftp user. Now regarding moving reseller account to normal hosting plan (downgrading the client) what would be the resolution. Thank you.

Hi, We have windows shared server on which plesk control panel version 8.6 was upgraded 9.5 & then to 11.0.9. We have 2 issues which are as follows :: 1. Now some of our clients are on reseller account they need to be moved to normal hosting plan, in short their accounts needs to be downgraded...

Any update on this ?

Hello, I got the error message in plesk control panel. OS :: Windows server 2003 std control panel :: plesk 9.5.5 dedicated server (standalone server) Below are the step to reproduce the error. --Login with admin user --click on clients (here I receive an below error. you may...

Hello MohammadM, Can you please let me know that how did you resolve the above issue. I am also getting the same error while resetting the user password for the domain :: Error: Unable to update hosting preferences: Unable to reconfigure Web server: websrvmng failed: Filename: Error...