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Do you have any error message during downloading file? Could you attach "C:\Program Files (x86)\Parallels\Plesk\admin\logs\php_error" and "C:\Program Files (x86)\Parallels\Plesk\admin\logs\panel" files?

Go to Plesk Panel -> Login as admin -> Subscriptions -> Click on the "Manage Hosting" link related to your subscription -> Click on the "Website & Domains" tab -> FTP Acess -> Click on the FTP account name -> Change your FTP password -> Try to download your .html files -> Enter FTP account...

Hi Matthew, Useful information about installation: http://www.parallels.com/download/plesk/ You could download autoinstaller for Windows by this link: http://download1.parallels.com/Plesk/PP11/11.0/Windows/ai.exe After downloading run this file as Administrator. Best regards, Dmitry

Hi, Check out that "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/ai.exe" is the right path to ai.exe and this file is possible to execute. Could you manually download Plesk Panel autoinstaller for Windows and run it or replace the above file? Best regards, Dmitry

Hello, Did you see this video at about 2:40 ? To remove Billing plugins you need to find "Parallels Billing Plugins" entry related to "Display name" field in registry editor. When you find this entry then you need to copy "UninstallString" value and run it in command line. Best regards...

Hello, If you have Plesk Panel 11.0.9 and you want to remove CBM, then you need to run autoinstaller (ai.exe) and select Billing Plugins and CBM components for removing. If you have Plesk Panel 10.4.4 version then you need to read this post...

Hello, Could you clarify your actions related to creation Account User in Plesk Panel? Acount User has been created in Plesk Panel and imported to CBM or it is available only in Plesk Panel? Have you added CBM after installation of Plesk Panel from admin UI? Or it is clean installation PP +...

Hello, I think that you are using MySQL 5.5 then you need open the "my.ini" file within the MySQL installation directory and look for strict mode setting. # Set the SQL mode to strict sql-mode="STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION" Replace the setting with...

Hello, On Windows OS you need to run: run C:\Program Files (x86)\Parallels\Plesk\admin\bin\billing-integration.exe --command=repair-all Best regards, Dmitry

Hello, Could you clarify your MySQL version? Best regards, Dmitry