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Hi there. I have just taken out a new server running MariaDB 10.3.17 on Plesk Obsidian Version 18.0.30 Update #2 One of my new websites is going to use the new version of Magento that lists MariaDB 10.4 as a requirement so I have followed this guide to upgrade to MariaDB 10.4:  How to upgrade...

Hi. I just setup another new server on cent os 6 with plesk onyx and I have been receiving some error output emails from a cron job and I am unsure what to do about these: Can any one help? Thanks. abrt_version: 2.0.8 cmdline: /usr/bin/python /usr/bin/yum version -v event_log...

Hi. Plesk is showing an update for openssl 1.0.1e-42.el6_7.2 (updates) in the system updates page but when I update it it shows this error: Update failed. 2017-09-03 21:51:10 INFO: pum is called with arguments: ['--update', '--json', '--', 'openssl'] 2017-09-03 21:51:11 INFO: updating...

Hi, I'm having a hard time downloading a full server backup. I have downloaded the server backup of 230GB 5 times and everytime it gets all the way to the end of the download (and just when you expect it to finish) it fails with "Failed - Network error" in google chrome. I have tried...

Hi ive tried to download a full server backup 4 times and every time it fails in the last 20GB. I can download about 210GB and its always failing arround this point. I know it could be my Internet failing... But does plesk hold the download in a temporary folder while its downloading and then...

Hi we have customers who always ask why they can't connect to FTP and i always have to tell them how to setup their filezilla to use active in the settings instead of the passive default. When researching how to get it to work on the default passive settings i found some instructions online...

Please can anyone tell me what to do about this migration manager warning: [16 Mar 17 20:59:15] [Migration] Plesk restore report problem: Execution of /usr/local/psa/admin/plib/api-cli/tomcat.php --update-service domain.com -status domadm -ignore-nonexistent-options failed with return code 1...

Hi. I am currently upgrading my server from 12.5 to onyx but the plesk installer Operations log has not moved from: Running rpm_check_debug. Nothing seems to be happening and its been running for a few hours now. What should I do? Thanks.

Hi all. So We keep getting random 502 errors on all our sites that we host using plesk 12.5 This happens multiple times throughout the day and normally lasts for about 10 - 15 mins at a time and then just starts working again. Please can anyone advise me on what to do about it? This is what i...

My weekly backup is not working as expected because plesk is only keeping the files for the last backup. Prior to this becoming a problem (but not sure if it is why): I did change my backup directory using these instructions: https://kb.plesk.com/en/5816 When i look into my custom backup...

Hi. I have a new install of plesk 12.5 that i have migrated my sites over to and have moved my vhosts folder over to another mount using the transvhosts.pl script. My problem is that when i upgrade wordpress sites using the plesk wordpress dashboard page it says it has updated the installation...

Hi. I can't create FTP logins to sub dirs: I have set the folder to 777 but still not finding it OS CentOS 6.6 (Final) Plesk version 12.0.18 Update #86, last updated at July 5, 2016 03:16 AM The system is up-to-date; last checked at July 23, 2016 03:15 AM

Hi. I installed the dropbox extension / app on my plesk server and connected it to my dropbox account so that it can backup all of my websites. about 170 My problem is that my server was so slow when the backup was taking place that all the websites i host showed a 504 network error, so i...

Hi. After copying a database the webadmin link that is usually used to enter phpmyadmin is not available to click. How do i get into phpmyadmin for a database that has been copied from another? E.g plesk normally puts out this html: <td class="min"> <span> <span class="tooltipData">Manage...

Hi. After adding a sub domain under a subscription/domain I get this Warning: Warning: relink-vhost-logs failed: mkdir: cannot create directory `./domain.co.uk/logs': File exists ERROR: Cannot relink logs. Target directory '/var/www/vhosts/domain.co.uk/logs' is in invalid state. Is this a...

When i go to add my details to the FTP Repository setup page it just hangs and returns an error: 504 Gateway Time-out - nginx Also if i click to download a full server backup it does the same. Its like it runs out of memory or the time limit for the execution of the script is not long...

hi just want to know if a backup that has the following warnings will have successfully backed up or not? will it of just stopped after it hit the error and not backed up the rest? i have looked in the hosting and cant see any files with the names below so am not sure why it is erroring on...

hi all i have took out a new server. we had a VPS that was getting out of date and HDD was small so we took out a new Dedi box so am trying to use the migration manager in plesk to transfer everything. but am getting some errors. Source server: plesk version 9.5.4 php info...