• If you are still using CentOS 7.9, it's time to convert to Alma 8 with the free centos2alma tool by Plesk or Plesk Migrator. Please let us know your experiences or concerns in this thread:
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    Resolved SSLIt renewal notifications (email) sometimes have trailing cryptic characters

    Username: TITLE SSLIt renewal notifications (email) sometimes have trailing cryptic characters PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE 18.0.48 CentOS 7.9 PROBLEM DESCRIPTION At the bottom of the SSLit/Let's Encrypt SSL certificate renewal notifications there are...
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    Forwarded to devs SSLIt configuration files not removed in some cases when a customer and/or domains of that customer are removed

    Username: TITLE SSLIt configuration files not removed in some cases when a customer and/or domains of that customer are removed PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE 18.0.48 (but also in earlier versions) CentOS 7.9 PROBLEM DESCRIPTION When a domain, a subscription or a...
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    Resolved Apache web server config files all regenerated nightly since 18.0.48

    Username: TITLE Apache web server config files all regenerated nightly since 18.0.48 PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE 18.0.48 CentOS 7.9 PROBLEM DESCRIPTION Since the update to 18.0.48 all Apache web server configuration files e.g...
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    Forwarded to devs Plesk cannot send cron notifications when mail service of a subscriber has never been activated

    Username: TITLE Plesk cannot send cron notifications when mail service of a subscriber has never been activated PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Obsidian, latest MU CentOS 7.9 PROBLEM DESCRIPTION As described in Issue - Plesk doesn't send cron notifications when mail...
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    Forwarded to devs Missing escape character in "additional webserver header" entries in nginx.conf file when quotation marks are used

    Username: TITLE Missing escape character in "additional webserver header" entries in nginx.conf file when quotation marks are used PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Obsidian 18.0.46, latest MU CentOS 7.9 PROBLEM DESCRIPTION I tried to enter an additional webserver header for...
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    Input Standard .svg file not accepted as favicon file, workaround: place it into directory directly

    ... and it is a really simply .svg file that works correctly when opened in a browser directly.
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    Issue Please limit favicon setting to a normal favicon.ico, do not require .svg version

    The new "favicon" option in branding requires both, a standard .ico file that everybody has or can have, but also a non-standard .svg version of the ico-file. This renders the function useless for most users. Moreover, it is no longer possible to "overwrite" the favicon.ico on disk, because now...
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    Forwarded to devs In a subscription with 77 databases, the main menu "Databases" link results in a "no elements" output of the database list

    Username: TITLE In a subscription with 77 databases, the main menu "Databases" link results in a "no elements" output of the database list PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Obsidian 18.x with #3 CentOS 7.9 PROBLEM DESCRIPTION A subscription has 77 databases. I that...
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    Forwarded to devs Rotation of files with multiple hard links is not allowed

    Username: TITLE Rotation of files with multiple hard links is not allowed PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE CentOS 7.9 and CloudLinux 8.5, probably others, too Obsidian 18.0.43_build1800220414.18 os_RedHat el8 Obsidian 18.0.43 #1 on CentOS 7.9 PROBLEM DESCRIPTION...
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    Issue How can a PHP script in a chrooted, shell_exec/exec/system disabled environment create a crontab job in Plesk?

    This morning we've seen three cases in different machines and customer subscriptions where a script running in a customer website has uploaded an executable to /var/tmp and then created a cron job in Plesk to execute the file (as exec, shell_exec, system etc. commands in PHP are disabled here)...
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    Forwarded to devs If the "Maximum number of simultaneously running scheduled backup processes" is set, shorter backups that start after a longer backup are prioritized

    Username: TITLE If the "Maximum number of simultaneously running scheduled backup processes" is set, shorter backups that start after a longer backup are prioritized PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE CentOS 7.9, Plesk Obsidian with latest MU PROBLEM DESCRIPTION...
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    Question Very long backup time for one specific subscription despite low file count and low disk space usage

    On one single subscription of one single server backup telemetry measures a very long gap of 3 h 30 m and/or duration for packing files. However, the subscription has only 28,000 files in total and occupies only 9 GB of disk space uncompressed. 3 GB of that are .tar.gz files. Question: Why...
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    Forwarded to devs After a failed remote backup, the local backup remains in local storage, but the subscriber cannot see it

    Username: TITLE After a failed remote backup, the local backup remains in local storage, but the subscriber cannot see it PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Centos 7.9, Obsidian with latest MU PROBLEM DESCRIPTION The backup defines that in case of a failure in the FTP storage...
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    Question Why does systemd-cgtop batch mode only output the result of the 1st iteration?

    Why does /usr/bin/systemd-cgtop -c -n2 -b > test.txt not send the second iteration or at least the first and second iteration to the file, but only the first and then quits. It seems that "batch mode" does not make any difference to the command. Only in interactive mode I get to the nth (2nd)...
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    Issue error_log not rotated properly since approximately February update

    I think there could be a bug since one of the recent upgrades that during the "ExecuteStatistics" tasks of "# plesk daily" the error_log files of the domains are no longer rotated. When I run logrotate directly with the Plesk-generated configuration file, e.g. # logrotate -f...
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    Issue gmx.* (web.de etc.) POP3 collector service fails to access Plesk based mail server

    For a few months we are getting complaints from customers who are using the GMX POP3 collector service to collect mails from Plesk based mailboxes that suddenly their GMX account can not connect to the mail servers here any longer. We first suspected IP bans, but could rule that out. We are...
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    Forwarded to devs Changing the host's default certificate does not update cert file references in the web server config files that are using the host cert

    Username: TITLE Changing the host's default certificate does not update cert file references in the web server config files that are using the host cert PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE CentOS 7.9 Obsidian 18.41 with latest MU PROBLEM DESCRIPTION When changing the...
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    Question Support for CentOS 7.9 > AlmaLinux 8.x migration?

    I found this tool to directly upgrade CentOS 7.9 to AlmaLinux8.4: https://ostechnix.com/migrate-centos-7-to-almalinux-8-centos-8-rocky-linux-8/ Regarding the large number of CentOS 7.x users: Has Plesk considered supporting such an in-place upgrade?
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    Resolved In what country and by what entity is the Plesk Knowledge Base hosted?

    In the wake of upcoming events we'd like to know by which entity the Plesk Knowledge Base is being hosted and in which country these servers are located? Is the Knowledge Base owned by the Swiss Plesk entity, for example and is it hosted in Switzerland? Or is it hosted in Russia and owned by the...
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    Forwarded to devs Recurring, intermittent backup process stuck since update to 18.0.41 on three independent systems

    Username: TITLE Recurring, intermitten backup process stuck since update to 18.0.41 on three independent systems PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Obsidian 18.0.41 latest MU CentOS 7.9 PROBLEM DESCRIPTION As described in Issue - Automated backup stopped on two...
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