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Brilliant Peter, thank you. Indeed my extensions do not auto-update. The DropBox extension was out of date. Updating it to current release has resolved all the issues. Thanks so much for the quick response!

Username: TITLE Error using server backup to Dropbox after update to 18.0.56 PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE CentOS Linux 7.9.2009 Plesk Obsidian v18.0.56_build1800231031.12 os_CentOS 7 PROBLEM DESCRIPTION I've updated Plesk to 18.0.56 #3 as discussed in this thread...

Has anyone successfully implemented SFTP and can still manage FTP accounts within Plesk? Our systems require PCI compliance. And for specific reasons we cannot use native FTPS, we must use SFTP.

According to the document (for Windows) that you posted: It is not possible to use SFTP in Plesk for Windows as SFTP only used on Linux environment. Technically this is not true. There are third party binaries that offer SSH shell support which then provides SFTP.

In order to maintain PCI compliance, we cannot use unencrypted FTP on the FTP server. Microsoft FTP only supports FTPS, which meets the PCI requirement when set to Require SSL. However many popular cloud services do not support FTPS and fail to connect to Plesk servers running Microsoft FTP...

Anyone?

We recently upgraded to Onyx and then upgraded to SM 16. Due to a change in how SM 16 handles inbound mail for disabled email domains, SM 16 will not accept email from a domain that is listed in SM and marked as disabled. This means that any hosting account who hosts the website in Plesk...

Had your technical support look at it a few days ago. It doesn't work from the Web Stats icon in the client dashboard. Their response was that I was using an unsupported version of SmarterStats v10.x

Except Onyx isn't even ready for production use. So that doesn't help anyone. And v8.5 is three full versions behind the current release of SmarterStats. So there has been no interest in updating to something more current - even v10 which came out nearly two years ago? How am I supposed...

Thank you. Will Plesk ever support the more recent SmarterStats versions? The highest supported now is v8 which is pretty old.....

Anyone?

There's always going to be a finite limit on total sites, regardless of whether it's Wordpress or Magento. For Wordpress, it all depends on how well-behaved the plugins are for each Wordpress install. And I mean ALL depends as in it won't matter squat how well you've got the server...

You change the Hosting Type in the Hosting Settings page for the domain. Plesk will not let you change the Hosting Type for the main domain once a sub-domain or alias is created. You'll have to manually do the forwarding through rewrite rules, configure forwarding in IIS itself or simply...

You probably already have this figured out, but thought I'd document it here for future adventurers. Some ASP.Net applications already have the System.Web.Extensions (from AJAX) added the application web.config file found in the root of the site. In IIS, the ASP.Net 2.0 (Plesk calls it 3.5)...

Plesk 12.5 Windows SmarterMail 14.6 When a subscription has mail settings disabled, Plesk still creates a .disabled mail domain in SmarterMail along with a domain administrator mailbox. This consumes a mailbox license. After 96 domains loaded on one server, a full third of the 250-mailbox...

Plesk v12.5 Windows, Server 2012 R2 I'm trying to disable smarterstats from specific subscriptions to free up licenses, but I can't find it. I've disabled stats in the hosting plan and let it finish with the sync. Yet every subscription tied to that hosting plan still has a smarterstats...

Ohhhh. So that would be the tiny little detail I don't think the documentation made real obvious. At least to me anyways :) I'll give that a shot. Good info, appreciate your help.

I saw that documented in the KB, but I could never get it to work. The documentation I believe specified putting the plan ABOVE the domain name, but you put it below it. Perhaps that's the issue?

Ok so just to be clear... In the description file, define a plan and give it a GUID. Then reference the plan GUID in the Plans: section of Subscriptions and the import will then respect the plan's number of databases, number of websites etc? So there's no way to point the subscriptions to...

So I have to generate a GUID for each hosting plan defined in the file?