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We've switched over from Sitebuilder 4.5 to Web Presence Builder and are having some issues. We're using it within cPanel. One of the known issues is that web designs don't always convert neatly, so many of these sites will need to pick new templates. I cannot see how in the application you can...

Thanks. That's actually what I recommended they do yesterday. I'm hoping that will fix it and it won't crop up again.

We have a customer that has created a Web site using the template av-198. The links on the menu are white as they are supposed to be according to the template when in edit mode. But, when published, one one page only the menu links are blue. Here is a link to the page that is having the problem...

Still Waiting I haven't heard anything. I tried entering a support ticket with this same information, and that was not possible. In the form it asks for a product version. I entered what is on our admin screen - 4.5.0 Hotfix-20090605. It said that was incorrect. I tried 4.5.0, and 4.5, and...

We've noticed the same thing recently with PNGs. Did you get an answer?

I am trying to determine whether the issue described here is fixed: http://kb.odin.com/en/6591 It is unclear on the page whether this has been fixed or not. There is a statement that the problem will be fixed in a future version, but then a Hotfix is also mentioned. It looks like we've...

I see a notification in Sitebuilder for trial customers, with some pre-loaded HTML code, that notifies someone about their trial account. Is there any way to have Sitebuilder send a message to a new user automatically when their account as been added? In other words, they are a new customer...

Is there any way to upgrade a customer from one plan to another? We are getting ready to offer Sitebuilder to some customers, and want to have a starter site with a limited number of pages, and then a full site with as many as they can post. I cannot find a way to "upgrade" someone from the...