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I am trying to migrate a Plesk installation and am getting the warning "Failed to decode the passwords of some subscriptions users. The passwords will be reset." It seems some passwords are encrypted and some are not. The following KB article gives a solution but I am not sure how to proceed...

Whenever I go tho the Plesk Help Center site it is constantly reloading due to "Using significant memory" See attached file.

The log has the following: /sitebuilder/JsonApi/ Zend_Cache_Exception: cache_dir must be a directory I suspect the cache dir is missing but I do not know where the directory should be. Where does the cache dir need to be? How can I find out where it should be?

I get a warning when checking the webserver configuration: [WARNING] There are some unnecessary configurations in the database. Please check KB Odin: In some cases, extra webserver configuration files remaining after removing domains might cause conflicts with webserver configuration rebuild...

I am trying to have a better understanding of how Plesk processes spam under Postfix. When we select "Move spam to the Spam folder" or "Delete all spam messages" what is the mechanism for moving the messages? It looks like the .qmail file is unchanged when changing these options. Is there a file...

It seems that SA is not using bayes on the incoming messages. Any suggestions on getting bayes to work? I have trained with plenty of ham and spam. Where are the db files for global bayes located?

I have installed a new SSL cert and tried to assign it to an IP address. Plesk says "Information: The properties of the IP address .... were changed." But it seems the SSL cert was not changed. Running in mysql the following query select d.name from domains d inner join hosting h on h.dom_id =...

We have mail_auth_view, can we also have the following? ftp_auth_view db_auth_view plesk_auth_view I think the names are self explanatory.

I see no log generated in /var/log/fail2ban.log although running 'service fail2ban status' gives: fail2ban-server (pid 9653) is running... Status |- Number of jail: 1 `- Jail list: ssh-iptables I am able to stop/start the service with the Plesk interface.

How can I find out what is blocking localhost connection to port 80? telnet localhost 80 Trying ::1... telnet: connect to address ::1: Connection refused

I have tried to install multiple versions of PHP as described here: http://kb.odin.com/125146 The option "Add/Remove Components" > "Web hosting features" > "Different PHP interpreters versions" is not available in the Parallels Installer. Any idea why it would not be there? I am using Plesk...

When trying to access the settings for mail on a domain I get the following error: Error: Unable to find service node for ip address with id=6 I understand this is a problem with the database but I am not sure where to look to fix it. I only have 4 IP addresses on the system.

I have a client who's mailbox was getting full. I manually deleted all messages and the mailbox still showed as full. I tried running /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=thedomain.com and the mailbox stats did not update. Why do the mailbox statistics not update?

When I log into the control panel and go to the Applications tab I get the following error: APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML(): Empty string supplied as input I do not see all the applications that normally appear. (such as WordPress) I see a few...

I have a subdomain which I want to have a different IP than the parent domain. I have changed the DNS so the subdomain points to the correct IP but I do not see how to change the Apache configuration. I can modify the VirtualHost IP in "last_httpd.conf" file to make the change work but of course...

When I set the "use password protected directory" for statistics, what are the login credentials for viewing statistics?

In the past when I created a new subscription the following folders/files were created: drwxr-x--- anon_ftp drwxr-xr-x bin drwxr-x--- cgi-bin lrwxrwxrwx conf -> ../system/wearewillbrown.com/conf drwxr-xr-x dev drwxr-xr-x error_docs drwxr-xr-x etc drwxr-x--- httpdocs...

I have a customer with a site built with WebPresence Builder. It was built with 11.0 and after upgrading to 11.5 the design of the links on mobile has changed. The links in drop down menus now appear all at once. Is there any way to change the appearance of drop down menu links on mobile?

After upgrading to Plesk 11.5 on CentOS 5 (MediaTemple) I am getting the following errors when accessing Subscriptions in the Control Panel: Error: Unable to create or update the subscription: The PHP handler "module" is not registered. It was probably deleted from the server. Register a...

When I choose the Picsa option for a gallery I get the following error. "The page you have requested cannot be displayed. Another site was requesting access to your Google Account, but sent a malformed request. Please contact the site that you were trying to use when you received this message...