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4.0 Hotfix 1 install error

Discussion in 'Sitebuilder 4.0 for Windows' started by norad, Aug 14, 2007.

  1. norad

    norad Guest

    0
     
    cannot connect sql server , check connection strings.

    comments my sql server is a remote server
     
  2. abobykin

    abobykin Guest

    0
     
    Hello

    Can you explain the problem in details (step by step), like:
    I have downloaded file %file%, launch it, selected following params and see the following error, etc...?

    Thanks
     
  3. norad

    norad Guest

    0
     
    downloaded file "sitebuilder-4.0.0_build070801.253_hf1.exe"
    open file

    got this error popup , didnot ask for any input data

    cannot connect to sqlserver , check connectionsstrings



    ---------------------------------------------------------------------
    Tried to install spanish localization file below, didnot ask for any input data

    downloaded file "LocPack_es.msi"
    open file
    error occured while updating sitebuilder database, installation not complete
     
  4. norad

    norad Guest

    0
     
    I will try to attach a screen shot
     
  5. norad

    norad Guest

    0
     
    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1013
    Date: 8/15/2007
    Time: 6:50:17 AM
    User: NORAD12\Administrator
    Computer: NORAD12
    Description:
    Product: SWsoft Sitebuilder 4.0 for Windows -- 1: Cannot connect to the server. Please check your connection settings and verify that SQL server is in the correct state.

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11720
    Date: 8/15/2007
    Time: 6:50:20 AM
    User: NORAD12\Administrator
    Computer: NORAD12
    Description:
    Product: SWsoft Sitebuilder 4.0 for Windows -- Error 1720. There is a problem with this Windows Installer package. A script required for this installation to complete could not be run. Contact your support personnel or package vendor. Custom action CheckDB script error -2147467259, Microsoft OLE DB Provider for SQL Server: Login failed for user ''. The user is not associated with a trusted SQL Server connection. Line 1274, Column 6,

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1024
    Date: 8/15/2007
    Time: 6:50:20 AM
    User: NORAD12\Administrator
    Computer: NORAD12
    Description:
    Product: SWsoft Sitebuilder 4.0 for Windows - Update 'SWsoft SiteBuilder 4.0.0 for Windows HotFix 1' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
     
  6. abobykin

    abobykin Guest

    0
     
    Are you using MS SQL 2005 express locally installed or other MS SQL server? What's the connection settings to this SQL server?

    What parameters do you specify during installation for SQL connection?
     
  7. norad

    norad Guest

    0
     
    the connections settings were manualy edited in the web.config file, there is a bug in the install routine , that screws up the settings , the fix is in hotfix1 , in which I cannot install
     
  8. norad

    norad Guest

    0
     
    So can anyone tell me where , the hotfix1 ,templates,repair, pickup the sql settings from ??
     
  9. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    28
    57%
    Joined:
    Sep 19, 2005
    Messages:
    1,911
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    0
    Try to use following article for connection string modifying:
    http://kb.swsoft.com/en/2073

    If it's okey for you, as possible solution in this case you can remove Sitebuilder from the server and install it again together with the hotfix1.
     
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