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4 months now and I still don't have a functioning Expand

Discussion in 'Plesk Expand 2.2 Troubleshooting Issues' started by SHGreg, Aug 13, 2007.

  1. SHGreg

    SHGreg Guest

    0
     
    This is ridiculous! A plague of bugs after updating to 2.2.0 so I did a fresh install. Even a clean install of Expand 2.2.0 and it is riddled with bugs and errors. What the hell is going on SWsoft? I have paid for a functioning (non-beta) product, I have yet to receive it!

    On top of all the CDNS issues, expandom will not stay up and running. It is constantly going down and cannot be restarted via the Expand interface. There are thousands of errors daily, including the following:

    Aug 12 2007 08:48:33 TmplSrvDomOp[:3122] ERR: Updating server #2 domain template #0 with plesk_tmpl_id=38 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Small' is exist.
    Aug 12 2007 08:48:33 TmplSrvDomOp[:3122] ERR: Updating server #2 domain template #0 with plesk_tmpl_id=39 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Large' is exist.
    Aug 12 2007 08:48:33 TmplSrvDomOp[:3122] ERR: Updating server #2 domain template #0 with plesk_tmpl_id=40 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'X-Large' is exist.
    Aug 12 2007 08:48:33 TmplSrvDomOp[:3122] ERR: Updating server #2 domain template #0 with plesk_tmpl_id=41 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'XX-Large' is exist.
    Aug 12 2007 08:48:34 TmplSrvDomOp[:3122] ERR: Updating server #3 domain template #0 with plesk_tmpl_id=7 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Standard' is exist.
    Aug 12 2007 08:48:35 TmplSrvDomOp[:3122] ERR: Updating server #3 domain template #0 with plesk_tmpl_id=9 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Economy' is exist.
    Aug 12 2007 08:48:35 TmplSrvDomOp[:3122] ERR: Updating server #3 domain template #0 with plesk_tmpl_id=11 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Standard' is exist.
    Aug 12 2007 08:48:37 TmplSrvDomOp[:3122] ERR: Updating server #4 domain template #0 with plesk_tmpl_id=19 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Standard' is exist.
    Aug 12 2007 08:48:37 TmplSrvDomOp[:3122] ERR: Updating server #4 domain template #0 with plesk_tmpl_id=29 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Inicio' is exist.
    Aug 12 2007 08:48:37 TmplSrvDomOp[:3122] ERR: Updating server #4 domain template #0 with plesk_tmpl_id=30 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Dominio' is exist.
    Aug 12 2007 08:48:37 TmplSrvDomOp[:3122] ERR: Updating server #4 domain template #0 with plesk_tmpl_id=31 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Standard' is exist.
    Aug 12 2007 08:48:37 TmplSrvDomOp[:3122] ERR: Updating server #4 domain template #0 with plesk_tmpl_id=32 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Basico' is exist.
    Aug 12 2007 08:48:38 TmplSrvDomOp[:3122] ERR: Updating server #5 domain template #0 with plesk_tmpl_id=17 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Inicio' is exist.
    Aug 12 2007 08:48:38 TmplSrvDomOp[:3122] ERR: Updating server #5 domain template #0 with plesk_tmpl_id=18 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Standard' is exist.
    Aug 12 2007 08:48:38 TmplSrvDomOp[:3122] ERR: Updating server #5 domain template #0 with plesk_tmpl_id=19 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Dominio' is exist.
    Aug 12 2007 08:48:38 TmplSrvDomOp[:3122] ERR: Updating server #5 domain template #0 with plesk_tmpl_id=21 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Inicio' is exist.
    Aug 12 2007 08:48:38 TmplSrvDomOp[:3122] ERR: Updating server #5 domain template #0 with plesk_tmpl_id=22 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Standard' is exist.
    Aug 12 2007 08:48:38 TmplSrvDomOp[:3122] ERR: Updating server #5 domain template #0 with plesk_tmpl_id=23 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Dominio' is exist.
    Aug 12 2007 08:48:39 TmplSrvDomOp[:3122] ERR: Updating server #6 domain template #0 with plesk_tmpl_id=13 failed: (4641) [Operator] Such server domain template already exists. Server domain template 'Pack Inicio' is exist.
     
  2. SHGreg

    SHGreg Guest

    0
     
    Does anyone know how to get support? I should not be forced to pay SWsoft to fix bugs!!!
     
  3. Sergey L

    Sergey L Golden Pleskian Staff Member

    32
    43%
    Joined:
    Aug 10, 2006
    Messages:
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    Try the following solution:
    1) Create a file
    Code:
    drop_plesk_tmpl_srv_domain_index.php
    with the following content:
    PHP:
    <?php
    $expand_prefix   
    getenv('EXPAND_PREFIX');
    include(
    "$expand_prefix/install/updates/expand/common/db.inc.php");

    // drop UNIQUE INDEX server_id_name_key (server_id, name)
    drop_index('plesk_tmpl_srv_domain''server_id_name_key');

    ?>
    2) Execute
    Code:
    # chown expand:expand drop_plesk_tmpl_srv_domain_index.php
    3) Then run this script using the following command line:
    Code:
    # EXPAND_PREFIX=/usr/local/expand php drop_plesk_tmpl_srv_domain_index.php
     
  4. SHGreg

    SHGreg Guest

    0
     
    Hello Expand,

    That didn't help. Expandom is constantly down and I have tens of thousands of error messages. Expand is simply unusable. As it has been since purchased over 4 months ago.
     
  5. Sergey L

    Sergey L Golden Pleskian Staff Member

    32
    43%
    Joined:
    Aug 10, 2006
    Messages:
    1,195
    Likes Received:
    30
    Then the best choice for you is to post a ticket to our support service and then post its number here to make us able to track it and ensure that it is processed fast.
     
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