1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Another Error 2 problem

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by RemkoS, Dec 18, 2009.

  1. RemkoS

    RemkoS Guest

    0
     
    Hi there,

    I triend installing Plesk 9.2 on a Windows 2008 server and when I try to open the Plesk Panel I get the following error:

    ERROR: Exception
    Het systeem kan het opgegeven bestand niet vinden. (Error code 2) at RegQueryValueEx valueName=pwd

    0: constants.php3:62
    get_admin_password()
    1: constants.php3:62
    require_once(string 'C:\Program Files\Parallels\Plesk\admin\plib\constants.php3')
    2: auth.php3:46

    In which the "Het systeem kan het opgegeven bestand niet vinden" roughly translates to "The system cannot find the given file" (from Dutch)

    Please advise... (NB: the referenced file is located in the mentioned folder, and the plaadm user has read+execute access)

    Kind regards,
    Remko
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,568
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Seems the problem in that you have specified password more than 14 symbols in Plesk installer. But Plesk for Windows allows maximal length of passwords 14 symbols. It is known bug which should be fixed soon. Therefore try to set shorter password during Plesk installation.
     
  3. VMWare

    VMWare Guest

    0
     
    Ok, But how to reset the password in case that I did the mistake during the installation.
    thx
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,568
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    "%plesk_bin%\plesksrvclient.exe" -set new_password true
     
  5. VMWare

    VMWare Guest

    0
     
    i write this but then I got an error:

    "The system cannot find the file specified. (Error code 2) at RegQueryValueEx valueName=pwd"

    The same message is when I CHECK in Plesk Reconfigurator->Repair Plesk installation->Check and Repair.

    I dont know what should I do in this situation.
    thanx
     
  6. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,568
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Usually this error means that Plesk is completely broken and it will be easier to reinstall OS and then try to install Plesk once again.
     
  7. shima

    shima Guest

    0
     
    Hi IgorG,
    First off all , it's very disappointing that after 2 years Parallels has not solved more than 14 chars related problems in Plesk. Is it really difficult to detect the length of password in Plesk setup and validate the entered password?
    Anyway,
    I solved the problem and I found that there is no need to OS-reinstall. Although it's a complicated process but it's better than OS-reinstall .
    There are some key points such as :
    1- registry correction
    2- repair permissions
    3- repair mysql Plesk db
    4- change Plesk password
    5- change mysql password.
    And after it, restart the plesk services and drink your tea in peace! Plesk works well again.
    I'm still wondered why plesk reconfiguration doesn't work when we need it.
     
  8. Sergio Losilla Morales

    Sergio Losilla Morales New Pleskian

    15
    55%
    Joined:
    May 29, 2010
    Messages:
    4
    Likes Received:
    0
    help!!!!!

    I have the same problems

    could you detail the steps that seguistes. thanks
     
Loading...