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Another plesk 8.2 problem : DNS

Discussion in 'Plesk for Windows - 8.x and Older' started by 3ASistemi, Sep 2, 2007.

  1. 3ASistemi

    3ASistemi Guest

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    After upgrading from 8.1 to 8.2, when update or create a new domain, I received this error :

    dnsmng::update() failed: dnsmng failed: Unknown error 0x80131501 (COM Error 80131501, Description: Generic failure ) at createRecord ZoneName = 'agavearredi.it' recordName = 'agavearredi.it.' recordType = 'NS' params={ "dns1.3alab.it." }
    ---------------------- Debug Info -------------------------------
    0: C:\Program Files\SWsoft\Plesk\admin\plib\dns\DNSManager.php:720
    DNSManager::updateDNSZone(object of type DNSZone)
    1: C:\Program Files\SWsoft\Plesk\admin\plib\class.PhDomain.php:809
    PhDomain->restartServices()
    2: C:\Program Files\SWsoft\Plesk\admin\plib\class.PhDomain.php:714
    PhDomain->update()
    3: C:\Program Files\SWsoft\Plesk\admin\plib\class.BsDomain.php:337
    BsDomain->update()
    4: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\create_domain.php:145

    PLEASE HELP !!!!
     
  2. sergius

    sergius Golden Pleskian

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    Seems DNSManager.php has not been updated. Please extract it from 8.2 distr (Plesk831.cab) and copy to %plesk_dir%admin\plib\dns.
     
  3. 3ASistemi

    3ASistemi Guest

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    ... nothing to do ...

    Thank for the reply, but the error persist,
    please Sergius, in this mode i have the plesk
    blocked for creating new domain !
    Can I reinstall the dns manager ?
     
  4. sergius

    sergius Golden Pleskian

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    Re: ... nothing to do ...

    Could you please try to create such DNS zone with NS record manually and provide result here?
     
  5. 3ASistemi

    3ASistemi Guest

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    ...

    Excuse me, Sergius, but I don't understand.
    If I bypass Plesk and open the Dns MMC in windows
    panel, I can manually create a right Dns zone, with
    MX and A pointer.
    The same zone, in Plesk enviroment, gererate an error,
    over descript.
    The strage is that plesk, create the zone (and .txt file in
    c:\windows\system32\dns\), and the NS records correctly but
    after this, generate the error descript in my first post.
    (the MX and A record are create manually with MMC)

    -------------------------------------------------------- .txt
    Zone created :
    ;
    ; Database file agavearredi.it.dns for agavearredi.it zone.
    ; Zone version: 4
    ;

    @ IN SOA dns1.3alab.it. admin.3alab.it. (
    4 ; serial number
    900 ; refresh
    600 ; retry
    86400 ; expire
    3600 ) ; default TTL

    ;
    ; Zone NS records
    ;

    @ NS dns1.3alab.it.
    @ NS dns2.3alab.it.

    ;
    ; Zone records
    ;

    mx MX 10 mx.agavearredi.it.
    mx A 111.111.111.111
    ---------------------------------------------------- end .txt

    if I insert a A pointer with plesk, the error is :

    dnsmng::update() failed: dnsmng failed: Unknown error 0x80131501 (COM Error 80131501, Description: Generic failure ) at createRecord ZoneName = 'agavearredi.it' recordName = 'agavearredi.it.' recordType = 'NS' params={ "dns1.3alab.it." }
    ---------------------- Debug Info -------------------------------
    0: C:\Program Files\SWsoft\Plesk\admin\plib\dns\DNSManager.php:720
    DNSManager::updateDNSZone(object of type DNSZone, boolean false, boolean false, boolean true)
    1: C:\Program Files\SWsoft\Plesk\admin\plib\ui_common\DNSResourceRecordPropertiesUIPointer.php:57
    DNSResourceRecordPropertiesUIPointer->accessItem(string 'POST', NULL null)
    2: C:\Program Files\SWsoft\Plesk\admin\plib\UIPointer.php:529
    UIPointer->access(string 'POST')
    3: C:\Program Files\SWsoft\Plesk\admin\htdocs\plesk.php:13
     
  6. 3ASistemi

    3ASistemi Guest

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    Hi, Sergius,
    the problem persist, any update ?
     
  7. sergius

    sergius Golden Pleskian

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    Hello 3ASistemi,

    We need to look at problem server.
     
  8. 3ASistemi

    3ASistemi Guest

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    Hi Sergius,
    I can send my RDP account to you ? How ?
    Thanks
     
  9. sergius

    sergius Golden Pleskian

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    Please send me private message
     
  10. serkan

    serkan Guest

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    When add new domain with plesk 8.2
    plesk doesnt create zones on Microsoft DNS. what can be problem?
     
  11. sergius

    sergius Golden Pleskian

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    Please find error messages in Event Viewer and put it here.
     
  12. serkan

    serkan Guest

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    there are no items in DNS Evetns.
    Some errors in EventViewer/Application but i am not sure is about this situation.
    if i send remote desktop account could you check?
     
  13. serkan

    serkan Guest

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    my isp support team said
    "Plesk do not add automatically dns zone records. You have to add manually zone records for domain"
    is it correct.
     
  14. sergius

    sergius Golden Pleskian

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    No, this is not true. Plesk create corresponding DNS zone records in DNS server on domain creation.
     
  15. serkan

    serkan Guest

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    sergius if send RDP account could you check or how can i check why doesn't work.
    do you think it's about plesk configuration?
     
  16. sergius

    sergius Golden Pleskian

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    Gentlemen,

    Please try to download updated module WMIMSDNSProvider.dll and it copy to %plesk_bin%

    Please backup old module before copying.
     
  17. primoco

    primoco Guest

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    Hi Sergius, after a restore of a backup on the same server and on the same plesk versione 8.2 for windows i have had many problem with some domains that come to partial create and cannot delete after resoved it i have a problem with one domain where also if i delete it and recreate it plesk don't create dns, if i add file into dns folder and add entry into named.conf it will work but every modify of dns record produce the cancellation of the record. Into plesk control panel i see even the dns entry and i can also modify it but the file xxxxx.com doesn't exists.
    Any idea? I have also substitute the dns dll as you toll.
     
  18. 3ASistemi

    3ASistemi Guest

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    OK !!!!!

    works for me !!!
    Thanks very much !!!
     
  19. sergius

    sergius Golden Pleskian

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    Hello primoco,

    Seems psa database is not consistent on your server.
    Could you please contact with SWsoft support?
     
  20. primoco

    primoco Guest

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    Yes it was !!!
    I have manually edited the psa.mdb and have cancelled the wrong dns entry for the domain, was 2 entry for the same domain.
    I don't understand why this happen if i have done the backup from the same machine with same plesk version of the restored server.
    I think that this can happen again and this will be a big problem.
     
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