Another plesk 8.2 problem : DNS

[3ASistemi]

After upgrading from 8.1 to 8.2, when update or create a new domain, I received this error :

dnsmng::update() failed: dnsmng failed: Unknown error 0x80131501 (COM Error 80131501, Description: Generic failure ) at createRecord ZoneName = 'agavearredi.it' recordName = 'agavearredi.it.' recordType = 'NS' params={ "dns1.3alab.it." }
---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\dns\DNSManager.php:720
DNSManager::updateDNSZone(object of type DNSZone)
1: C:\Program Files\SWsoft\Plesk\admin\plib\class.PhDomain.php:809
PhDomain->restartServices()
2: C:\Program Files\SWsoft\Plesk\admin\plib\class.PhDomain.php:714
PhDomain->update()
3: C:\Program Files\SWsoft\Plesk\admin\plib\class.BsDomain.php:337
BsDomain->update()
4: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\create_domain.php:145

PLEASE HELP !!!!

 

[sergius]

Seems DNSManager.php has not been updated. Please extract it from 8.2 distr (Plesk831.cab) and copy to %plesk_dir%admin\plib\dns.

 

[3ASistemi]

... nothing to do ...

Thank for the reply, but the error persist,
please Sergius, in this mode i have the plesk
blocked for creating new domain !
Can I reinstall the dns manager ?

 

[sergius]

Re: ... nothing to do ...

Originally posted by 3ASistemi
Thank for the reply, but the error persist,
please Sergius, in this mode i have the plesk
blocked for creating new domain !
Can I reinstall the dns manager ?

Could you please try to create such DNS zone with NS record manually and provide result here?

 

[3ASistemi]

...

Excuse me, Sergius, but I don't understand.
If I bypass Plesk and open the Dns MMC in windows
panel, I can manually create a right Dns zone, with
MX and A pointer.
The same zone, in Plesk enviroment, gererate an error,
over descript.
The strage is that plesk, create the zone (and .txt file in
c:\windows\system32\dns\), and the NS records correctly but
after this, generate the error descript in my first post.
(the MX and A record are create manually with MMC)

-------------------------------------------------------- .txt
Zone created :
;
; Database file agavearredi.it.dns for agavearredi.it zone.
; Zone version: 4
;

@ IN SOA dns1.3alab.it. admin.3alab.it. (
4 ; serial number
900 ; refresh
600 ; retry
86400 ; expire
3600 ) ; default TTL

;
; Zone NS records
;

@ NS dns1.3alab.it.
@ NS dns2.3alab.it.

;
; Zone records
;

mx MX 10 mx.agavearredi.it.
mx A 111.111.111.111
---------------------------------------------------- end .txt

if I insert a A pointer with plesk, the error is :

dnsmng::update() failed: dnsmng failed: Unknown error 0x80131501 (COM Error 80131501, Description: Generic failure ) at createRecord ZoneName = 'agavearredi.it' recordName = 'agavearredi.it.' recordType = 'NS' params={ "dns1.3alab.it." }
---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\dns\DNSManager.php:720
DNSManager::updateDNSZone(object of type DNSZone, boolean false, boolean false, boolean true)
1: C:\Program Files\SWsoft\Plesk\admin\plib\ui_common\DNSResourceRecordPropertiesUIPointer.php:57
DNSResourceRecordPropertiesUIPointer->accessItem(string 'POST', NULL null)
2: C:\Program Files\SWsoft\Plesk\admin\plib\UIPointer.php:529
UIPointer->access(string 'POST')
3: C:\Program Files\SWsoft\Plesk\admin\htdocs\plesk.php:13

 

[3ASistemi]

Hi, Sergius,
the problem persist, any update ?

 

[sergius]

Hello 3ASistemi,

We need to look at problem server.

 

[3ASistemi]

Hi Sergius,
I can send my RDP account to you ? How ?
Thanks

 

[sergius]

Originally posted by 3ASistemi
Hi Sergius,
I can send my RDP account to you ? How ?
Thanks

Please send me private message

 

[serkan]

When add new domain with plesk 8.2
plesk doesnt create zones on Microsoft DNS. what can be problem?

 

[sergius]

Originally posted by serkan
When add new domain with plesk 8.2
plesk doesnt create zones on Microsoft DNS. what can be problem?

Please find error messages in Event Viewer and put it here.

 

[serkan]

there are no items in DNS Evetns.
Some errors in EventViewer/Application but i am not sure is about this situation.
if i send remote desktop account could you check?

 

[serkan]

my isp support team said
"Plesk do not add automatically dns zone records. You have to add manually zone records for domain"
is it correct.

 

[sergius]

Originally posted by serkan
my isp support team said
"Plesk do not add automatically dns zone records. You have to add manually zone records for domain"
is it correct.

No, this is not true. Plesk create corresponding DNS zone records in DNS server on domain creation.

 

[serkan]

sergius if send RDP account could you check or how can i check why doesn't work.
do you think it's about plesk configuration?

 

[sergius]

Gentlemen,

Please try to download updated module WMIMSDNSProvider.dll and it copy to %plesk_bin%

Please backup old module before copying.

 

[primoco]

Hi Sergius, after a restore of a backup on the same server and on the same plesk versione 8.2 for windows i have had many problem with some domains that come to partial create and cannot delete after resoved it i have a problem with one domain where also if i delete it and recreate it plesk don't create dns, if i add file into dns folder and add entry into named.conf it will work but every modify of dns record produce the cancellation of the record. Into plesk control panel i see even the dns entry and i can also modify it but the file xxxxx.com doesn't exists.
Any idea? I have also substitute the dns dll as you toll.

 

[3ASistemi]

OK !!!!!

works for me !!!
Thanks very much !!!

 

[sergius]

Originally posted by primoco
Hi Sergius, after a restore of a backup on the same server and on the same plesk versione 8.2 for windows i have had many problem with some domains that come to partial create and cannot delete after resoved it i have a problem with one domain where also if i delete it and recreate it plesk don't create dns, if i add file into dns folder and add entry into named.conf it will work but every modify of dns record produce the cancellation of the record. Into plesk control panel i see even the dns entry and i can also modify it but the file xxxxx.com doesn't exists.
Any idea? I have also substitute the dns dll as you toll.

Hello primoco,

Seems psa database is not consistent on your server.
Could you please contact with SWsoft support?

 

[primoco]

Yes it was !!!
I have manually edited the psa.mdb and have cancelled the wrong dns entry for the domain, was 2 entry for the same domain.
I don't understand why this happen if i have done the backup from the same machine with same plesk version of the restored server.
I think that this can happen again and this will be a big problem.