Automatic Update (autoinstaller) failed. 11.5.30 #22 -> #23

JBurns · Nov 15, 2013

"Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Nov 15, 2013)."

I would send this log, if only I had a support code. Since I haven't (got plesk preinstalled by 1and1), what should I do now?
Should I wait for next update and hope it will go normally? Or should I do something? I already clicked "repair" link on Plesk Control Panel,
but don't know what it did.

Fortunately, seems all services are working so far.

Here's the log I got by clicking "View the update logs":

Code:

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 13%..20%..34%..42%..50%..64%..74%..81%..95%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 14%..28%..31%..64%..87%..93%..100% was finished.
File downloading billing.inf3: 14%..22%..41%..55%..74%..91%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 100% was finished.
Checking for installed packages... 
File downloading PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3: 22%..48%..68%..94%..100% was finished.
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3: 45%..64%..100% was finished.
File downloading SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3: 100% was finished.
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

base                                                     | 3.7 kB     00:00     

extras                                                   | 3.4 kB     00:00     

updates                                                  | 3.4 kB     00:00     


Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

PPB_11_5_30-dist                                         |  951 B     00:00     

PPB_11_5_30-thirdparty                                   |  951 B     00:00     

PSA_11_5_30-dist                                         | 2.9 kB     00:00     

PSA_11_5_30-dist/primary_db                              |  96 kB     00:00     

PSA_11_5_30-thirdparty                                   | 2.9 kB     00:00     

SITEBUILDER_11_5_8-dist                                  |  951 B     00:00     

SITEBUILDER_11_5_8-thirdparty                            |  951 B     00:00     
+ pp11.5.30-bootstrapper

Following amount of diskpace required in directories:
/usr/local: 1200.00 Mb.
Total required: 1200.00 Mb, available 3908.00 Mb.

Installing packages
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x8 | 156 kB     00:00     
Running rpm_check_debug
Updating: pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64 [1/2]
Cleanup: pp11.5.30-bootstrapper [2/2]
Verify: 1/2: pp11.5.30-bootstrapper.x86_64 0:11.5.30-cos6.build115131112.14 - u
Verify: 2/2: pp11.5.30-bootstrapper.x86_64 0:11.5.30-cos6.build115130916.13 - ud
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
Package pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64 already installed and latest version
Running rpm_check_debug
Exception: Scriptlet or other non-fatal errors occurred during transaction.

ERROR: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

The interesting thing is, that there is no entry for update #23 in release notes (yet?). The update was successfully installed on our other server, though.

IgorG · Nov 15, 2013

Any details in /tmp/autoinstaller3.log ?

Azurel · Nov 15, 2013

This file have a size of (small) 2.5MB. This file logs since months every day the update process... Is there a pruning of very old data? Anyway that is for Nov 15:

PART 1 (The text that you have entered is too long (14154 characters). Please shorten it to 10000 characters long.)

Parallels Installer 3.15.15 (built on 2013-08-14 09:27 svn rev. 324060) started at (timezone CET) Fri Nov 15 03:34:21 2013
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --upgrade-installed-components

SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
Try to find rcfile...
Autoinstaller rcfile not found.
Read component settings from /root/.autoinstaller/options.ini
Server for reporting status run OK: pid=341
Checking hostname is sucessfull.
SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
FileFetcher new object: target_dir=/root/parallels/, main_source_url=http://autoinstall.plesk.com/
FileFetcher: get file (~empty)/products.inf3
File downloading products.inf3: 100% was finished.
FileFetcher: get file (~empty)/plesk.inf3
File downloading plesk.inf3: 15%..20%..37%..42%..54%..61%..74%..83%..90%..100% was finished.
FileFetcher: get file (~empty)/ppsmbe.inf3
File downloading ppsmbe.inf3: 100% was finished.
FileFetcher: get file (~empty)/sitebuilder.inf3
File downloading sitebuilder.inf3: 100% was finished.
FileFetcher: get file (~empty)/sso.inf3
File downloading sso.inf3: 100% was finished.
FileFetcher: get file (~empty)/setemplates.inf3
File downloading setemplates.inf3: 100% was finished.
FileFetcher: get file (~empty)/pp-sitebuilder.inf3
File downloading pp-sitebuilder.inf3: 28%..61%..87%..100% was finished.
FileFetcher: get file (~empty)/billing.inf3
File downloading billing.inf3: 14%..31%..41%..56%..73%..83%..100% was finished.
FileFetcher: get file (~empty)/mysql.inf3
File downloading mysql.inf3: 100% was finished.
FileFetcher: get file (~empty)/apache.inf3
File downloading apache.inf3: 100% was finished.
FileFetcher: get file (~empty)/nginx.inf3
File downloading nginx.inf3: 100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
autoinstaller: read output of rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n'
(update package names cache) Release PLESK_11_6_4 is actual
Release PLESK_11_6_4 is minor upgrade (stay on current license key)
Release PLESK_11_6_3 is actual
Release PLESK_11_6_3 is minor upgrade (stay on current license key)
Release PLESK_11_6_2 is actual
Release PLESK_11_6_2 is minor upgrade (stay on current license key)
Release PLESK_11_6_1 is actual
Release PLESK_11_6_1 is minor upgrade (stay on current license key)
Release PLESK_11_5_30 is actual
Release PLESK_11_5_30 is currently installed
Release PPSMBE_10_2_0 contains no any build for this OS
Release PPSMBE_10_1_0 contains no any build for this OS
Release PPSMBE_10_0_0 contains no any build for this OS
Release SB_4_5_0 contains no any build for this OS
Release SSO_2_0 contains no any build for this OS
Release SSO_2_1 contains no any build for this OS
The SelectBestBuild function has selected the build PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3 for installation.
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3
File downloading PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3: 22%..34%..60%..89%..100% was finished.
Use package source http://autoinstall.plesk.com/PSA_11.5.30/dist-rpm-CentOS-6-x86_64/
Use package source http://autoinstall.plesk.com/PSA_11.5.30/update-rpm-CentOS-6-x86_64/
Use package source http://autoinstall.plesk.com/PSA_11.5.30/thirdparty-rpm-CentOS-6-x86_64/
Warning: ez_template_suffix is NOT defined in PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3: 45%..83%..100% was finished.
Attach addon PPSB_11_5_8 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3
File downloading SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3: 100% was finished.
Overwrite component sitebuilder with component from <include>
Use package source http://autoinstall.plesk.com/SITEBUILDER_11.5.8/dist-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/SITEBUILDER_11.5.8/update-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/SITEBUILDER_11.5.8/thirdparty-rpm-RedHat-all-all/
Warning: ez_template_suffix is NOT defined in SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3
Attach addon PPB_11_5_30 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
Use package source http://autoinstall.plesk.com/BILLING_11.5.30/dist-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/BILLING_11.5.30/update-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/BILLING_11.5.30/thirdparty-rpm-RedHat-all-all/
Warning: ez_template_suffix is NOT defined in BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
Addon MYSQL_5_5 have no build for current OS
Addon APACHE_2_2_24 have no build for current OS
Attach addon NGINX_1_5_0 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
Warning: ez_template_suffix is NOT defined in NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
Regenerate packages provides cache.
BuildLoader: 1 releases processed
Notice: seems yum is ready to use
.repository: Get brief packages info for all sources
Detecting installed product components.
(update package names cache) Component plesk/common: mode up2date, installed_buildtime=1376893086, available_buildtime=1376893086
Component plesk/common have no older version, so keyupdate not needed
Component plesk/panel: mode up2date, installed_buildtime=1376893173, available_buildtime=1376893173
Component plesk/panel have no older version, so keyupdate not needed
Component plesk/bind: mode up2date, installed_buildtime=1375696773, available_buildtime=1375696773
Component plesk/psa-autoinstaller: mode up2date, installed_buildtime=1376447460, available_buildtime=1376447460
Component plesk/postgresql: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/pmm: mode up2date, installed_buildtime=1376893150, available_buildtime=1376893150
Component plesk/health-monitor: mode install, installed_buildtime=0, available_buildtime=1372248593
Component plesk/pba: mode install, installed_buildtime=0, available_buildtime=1372423184
Component plesk/sitebuilder: mode up2date, installed_buildtime=1382603782, available_buildtime=1382603782
Component plesk/agent: mode install, installed_buildtime=0, available_buildtime=1376893167
Component plesk/billing: mode install, installed_buildtime=0, available_buildtime=1371714505
Component plesk/web-hosting: mode up2date, installed_buildtime=1376893158, available_buildtime=1376893158
Component plesk/mod_fcgid: mode up2date, installed_buildtime=1359342428, available_buildtime=1359342428
Component plesk/mod_perl: mode up2date, installed_buildtime=1282266315, available_buildtime=1282266315
Component plesk/proftpd: mode up2date, installed_buildtime=1364483436, available_buildtime=1369728972
Component plesk/mod-bw: mode install, installed_buildtime=0, available_buildtime=1368512465
Component plesk/asp: mode install, installed_buildtime=0, available_buildtime=1311314529
Component plesk/java: mode install, installed_buildtime=0, available_buildtime=1373462022
Component plesk/mod_python: mode up2date, installed_buildtime=1377702310, available_buildtime=1377702310
Component plesk/cf-support: mode install, installed_buildtime=0, available_buildtime=1359342231
Component plesk/miva: mode install, installed_buildtime=0, available_buildtime=1371536133
Component plesk/webalizer: mode up2date, installed_buildtime=1289509047, available_buildtime=1289509047
Component plesk/awstats: mode up2date, installed_buildtime=1369210645, available_buildtime=1369210645
Component plesk/mod-cloudflare: mode install, installed_buildtime=0, available_buildtime=1371536267
Component plesk/php5: mode up2date, installed_buildtime=1382109678, available_buildtime=1382109678
Component plesk/apache: mode up2date, installed_buildtime=1376415033, available_buildtime=1376415033
Component plesk/nginx: mode up2date, installed_buildtime=1370580577, available_buildtime=1370580577
Component plesk/phpfpm: mode install, installed_buildtime=0, available_buildtime=1371536369

Azurel · Nov 15, 2013

PART 2

Component plesk/horde: mode up2date, installed_buildtime=1379312692, available_buildtime=1379312692
Component plesk/roundcube: mode install, installed_buildtime=0, available_buildtime=1384239850
Component plesk/kav: mode install, installed_buildtime=0, available_buildtime=1376893154
Component plesk/drweb: mode up2date, installed_buildtime=1376893090, available_buildtime=1376893090
Component plesk/spamassassin: mode up2date, installed_buildtime=1376893130, available_buildtime=1376893130
Component plesk/mailman: mode up2date, installed_buildtime=1376893143, available_buildtime=1376893143
Component plesk/commtouch: mode install, installed_buildtime=0, available_buildtime=1373374980
Component plesk/postfix: mode up2date, installed_buildtime=1376893111, available_buildtime=1376893111
Component plesk/qmail: mode install, installed_buildtime=0, available_buildtime=1376893117
Component plesk/msmtp: mode install, installed_buildtime=0, available_buildtime=1376893121
Component plesk/mysql-sys: mode up2date, installed_buildtime=1375479050, available_buildtime=1375479050
Component plesk/psa-firewall: mode up2date, installed_buildtime=1376893099, available_buildtime=1376893099
Component plesk/psa-vpn: mode install, installed_buildtime=0, available_buildtime=1376893135
Component plesk/psa-fileserver: mode install, installed_buildtime=0, available_buildtime=1376893094
Component plesk/sshterm: mode up2date, installed_buildtime=1359342134, available_buildtime=1359342134
Component plesk/watchdog: mode up2date, installed_buildtime=1376893140, available_buildtime=1376893140
Gathering information about installed license key...
KeyUpdateChecker::doCheck: no components for check key update
ComponentsExamine::doPreExamineAndCheckForCriticalIssues: no components for examination

Getting bootstrapper packages to installation list:
Following bootstrapper packages will be installed: pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64
----------------

Getting packages to installation list:
skip package 'plesk-base-11.5.30-cos6.build115130819.13.x86_64' from component common - there is same or newer version of this package is installed (in system plesk-base-11.5.30-cos6.build115130819.13.x86_64)
skip package 'psa-11.5.30-cos6.build115130819.13.x86_64' from component common - there is same or newer version of this package is installed (in system psa-11.5.30-cos6.build115130819.13.x86_64)
skip keypackage 'psa-11.5.30-cos6.build115130819.13.x86_64' from component common - same or newer version of this package is already installed (in system psa-11.5.30-cos6.build115130819.13.x86_64)
Following packages will be installed: pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64
----------------
Check package set before installation
The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:
Installing packages
processTransaction event: 10 (Downloading Packages)
processTransaction event: 11 (unknown)
processTransaction event: 20 (Check Package Signatures)
processTransaction event: 30 (Running Test Transaction)
processTransaction event: 40 (Running Transaction)
~empty
Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_11_5_30', sequence='prep', stage='execute', sequence_order='-1', operation='install', exec_cmd='touch /tmp/pp-bootstrapper-mode.flag; touch /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'
processTransaction event: 10 (Downloading Packages)
processTransaction event: 30 (Running Test Transaction)
processTransaction event: 40 (Running Transaction)
Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 224, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 219, in main
installer.perform(to_install, opts.remove, opts.tries)
File "/usr/local/psa/bin/yum_install", line 160, in perform
self._perform(to_install, to_remove, pt_callback)
File "/usr/local/psa/bin/yum_install", line 179, in _perform
raise Exception("Scriptlet or other non-fatal errors occurred during transaction.")
Exception: Scriptlet or other non-fatal errors occurred during transaction.
~empty
Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_11_5_30', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; touch /var/lock/parallels-panel-upgrade-failure.flag; :'
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3
FileFetcher: get file (~empty)/SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
FileFetcher: get file (~empty)/NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
Execute command /usr/local/psa/admin/bin/send-error-report install
Error: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

Last lines of /tmp/plesk_11.5.30_installation.log

**** Product perform-deferred-actions completed successfully.

STOP Bootstrapper 11.5.30 perform-deferred-actions AT Fri Nov 1 03:29:50 CET 2013
START pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14 upgrading AT Fri Nov 15 03:34:57 CET 2013

**** Package pp11.5.30-bootstrapper scriptlet completed successfully.

STOP pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14 upgrading AT Fri Nov 15 03:34:57 CET 2013

EDIT: Ups. That was not my topic. But same problem.

My was here: http://forum.parallels.com/showthread.php?293203-Parallels-Panel-update-failed-(for-Update-23)

JBurns · Nov 15, 2013

Hello, Azurel. Do you have the same problem?

Btw. the forum attachment upload function doesn't work. Pastebin is also in maintenance. :|

Here is my autoinstaller3.log:

PART 1

Code:

Parallels Installer 3.15.15 (built on 2013-08-14 09:27 svn rev. 324060) started at (timezone CET) Fri Nov 15 03:17:06 2013
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --upgrade-installed-components --include-components-from-class vendor=parallels --include-components-from-class patched 

SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
Try to find rcfile...
Autoinstaller rcfile not found.
Read component settings from /root/.autoinstaller/options.ini
Server for reporting status run OK: pid=7372
Checking hostname is sucessfull.
SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
FileFetcher new object: target_dir=/root/parallels/, main_source_url=http://autoinstall.plesk.com/
FileFetcher: get file (~empty)/products.inf3
File downloading products.inf3: 100% was finished.
FileFetcher: get file (~empty)/plesk.inf3
File downloading plesk.inf3: 13%..20%..34%..42%..50%..64%..74%..81%..95%..100% was finished.
FileFetcher: get file (~empty)/ppsmbe.inf3
File downloading ppsmbe.inf3: 100% was finished.
FileFetcher: get file (~empty)/sitebuilder.inf3
File downloading sitebuilder.inf3: 100% was finished.
FileFetcher: get file (~empty)/sso.inf3
File downloading sso.inf3: 100% was finished.
FileFetcher: get file (~empty)/setemplates.inf3
File downloading setemplates.inf3: 100% was finished.
FileFetcher: get file (~empty)/pp-sitebuilder.inf3
File downloading pp-sitebuilder.inf3: 14%..28%..31%..64%..87%..93%..100% was finished.
FileFetcher: get file (~empty)/billing.inf3
File downloading billing.inf3: 14%..22%..41%..55%..74%..91%..100% was finished.
FileFetcher: get file (~empty)/mysql.inf3
File downloading mysql.inf3: 100% was finished.
FileFetcher: get file (~empty)/apache.inf3
File downloading apache.inf3: 100% was finished.
FileFetcher: get file (~empty)/nginx.inf3
File downloading nginx.inf3: 100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages... 
autoinstaller: read output of rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n' 
 (update package names cache) Release PLESK_11_6_4 is actual
Release PLESK_11_6_4 is minor upgrade (stay on current license key)
Release PLESK_11_6_3 is actual
Release PLESK_11_6_3 is minor upgrade (stay on current license key)
Release PLESK_11_6_2 is actual
Release PLESK_11_6_2 is minor upgrade (stay on current license key)
Release PLESK_11_6_1 is actual
Release PLESK_11_6_1 is minor upgrade (stay on current license key)
Release PLESK_11_5_30 is actual
Release PLESK_11_5_30 is currently installed
Release PPSMBE_10_2_0 contains no any build for this OS
Release PPSMBE_10_1_0 contains no any build for this OS
Release PPSMBE_10_0_0 contains no any build for this OS
Release SB_4_5_0 contains no any build for this OS
Release SSO_2_0 contains no any build for this OS
Release SSO_2_1 contains no any build for this OS
The SelectBestBuild function has selected the build PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3 for installation.
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3
File downloading PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3: 22%..48%..68%..94%..100% was finished.
Use package source http://autoinstall.plesk.com/PSA_11.5.30/dist-rpm-CentOS-6-x86_64/
Use package source http://autoinstall.plesk.com/PSA_11.5.30/update-rpm-CentOS-6-x86_64/
Use package source http://autoinstall.plesk.com/PSA_11.5.30/thirdparty-rpm-CentOS-6-x86_64/
Warning: ez_template_suffix is NOT defined in  PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3: 45%..64%..100% was finished.
Attach addon PPSB_11_5_8 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3
File downloading SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3: 100% was finished.
Overwrite component sitebuilder with component from <include>
Use package source http://autoinstall.plesk.com/SITEBUILDER_11.5.8/dist-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/SITEBUILDER_11.5.8/update-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/SITEBUILDER_11.5.8/thirdparty-rpm-RedHat-all-all/
Warning: ez_template_suffix is NOT defined in  SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3
Attach addon PPB_11_5_30 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
Use package source http://autoinstall.plesk.com/BILLING_11.5.30/dist-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/BILLING_11.5.30/update-rpm-RedHat-all-all/
Use package source http://autoinstall.plesk.com/BILLING_11.5.30/thirdparty-rpm-RedHat-all-all/
Warning: ez_template_suffix is NOT defined in  BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
Addon MYSQL_5_5 have no build for current OS
Addon APACHE_2_2_24 have no build for current OS
Attach addon NGINX_1_5_0 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
Warning: ez_template_suffix is NOT defined in  NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
Regenerate packages provides cache.
BuildLoader: 1 releases processed
Notice: seems yum is ready to use
.repository: Get brief packages info for all sources
Detecting installed product components.
 (update package names cache) Component plesk/common: mode up2date,  installed_buildtime=1376893086,  available_buildtime=1376893086
Component plesk/common have no older version, so keyupdate not needed
Component plesk/panel: mode up2date,  installed_buildtime=1376893173,  available_buildtime=1376893173
Component plesk/panel have no older version, so keyupdate not needed
Component plesk/bind: mode up2date,  installed_buildtime=1375696773,  available_buildtime=1375696773
Component plesk/psa-autoinstaller: mode up2date,  installed_buildtime=1376447460,  available_buildtime=1376447460
Component plesk/postgresql: mode install,  installed_buildtime=0,  available_buildtime=0
Component plesk/pmm: mode install,  installed_buildtime=0,  available_buildtime=1376893150
Component plesk/health-monitor: mode up2date,  installed_buildtime=1372248593,  available_buildtime=1372248593
Component plesk/pba: mode install,  installed_buildtime=0,  available_buildtime=1372423184
Component plesk/sitebuilder: mode upgrade,  installed_buildtime=1375072149,  available_buildtime=1382603782
Component plesk/agent: mode install,  installed_buildtime=0,  available_buildtime=1376893167
Component plesk/billing: mode install,  installed_buildtime=0,  available_buildtime=1371714505
Component plesk/web-hosting: mode up2date,  installed_buildtime=1376893158,  available_buildtime=1376893158
Component plesk/mod_fcgid: mode up2date,  installed_buildtime=1359342428,  available_buildtime=1359342428
Component plesk/mod_perl: mode up2date,  installed_buildtime=1282266315,  available_buildtime=1282266315
Component plesk/proftpd: mode up2date,  installed_buildtime=1369728972,  available_buildtime=1369728972
Component plesk/mod-bw: mode install,  installed_buildtime=0,  available_buildtime=1368512465
Component plesk/asp: mode install,  installed_buildtime=0,  available_buildtime=1311314529
Component plesk/java: mode install,  installed_buildtime=0,  available_buildtime=1373462022
Component plesk/mod_python: mode up2date,  installed_buildtime=1291428632,  available_buildtime=1291428632
Component plesk/cf-support: mode install,  installed_buildtime=0,  available_buildtime=1359342231
Component plesk/miva: mode install,  installed_buildtime=0,  available_buildtime=1371536133
Component plesk/webalizer: mode up2date,  installed_buildtime=1289509047,  available_buildtime=1289509047
Component plesk/awstats: mode up2date,  installed_buildtime=1369210645,  available_buildtime=1369210645
Component plesk/mod-cloudflare: mode install,  installed_buildtime=0,  available_buildtime=1371536267
Component plesk/php5: mode up2date,  installed_buildtime=1376893123,  available_buildtime=1376893123
Component plesk/apache: mode up2date,  installed_buildtime=1376415033,  available_buildtime=1376415033
Component plesk/nginx: mode install,  installed_buildtime=0,  available_buildtime=1370580577
Component plesk/phpfpm: mode install,  installed_buildtime=0,  available_buildtime=1371536369
Component plesk/horde: mode up2date,  installed_buildtime=1379312692,  available_buildtime=1379312692
Component plesk/roundcube: mode install,  installed_buildtime=0,  available_buildtime=1384239850
Component plesk/kav: mode install,  installed_buildtime=0,  available_buildtime=1376893154
Component plesk/drweb: mode install,  installed_buildtime=0,  available_buildtime=1376893090
Component plesk/spamassassin: mode up2date,  installed_buildtime=1376893130,  available_buildtime=1376893130
Component plesk/mailman: mode up2date,  installed_buildtime=1376893143,  available_buildtime=1376893143
Component plesk/commtouch: mode install,  installed_buildtime=0,  available_buildtime=1373374980

JBurns · Nov 15, 2013

PART 2

Code:

Component plesk/postfix: mode up2date,  installed_buildtime=1376893111,  available_buildtime=1376893111
Component plesk/qmail: mode install,  installed_buildtime=0,  available_buildtime=1376893117
Component plesk/msmtp: mode install,  installed_buildtime=0,  available_buildtime=1376893121
Component plesk/mysql-sys: mode up2date,  installed_buildtime=1366915492,  available_buildtime=1366915492
Component plesk/psa-firewall: mode up2date,  installed_buildtime=1376893099,  available_buildtime=1376893099
Component plesk/psa-vpn: mode install,  installed_buildtime=0,  available_buildtime=1376893135
Component plesk/psa-fileserver: mode install,  installed_buildtime=0,  available_buildtime=1376893094
Component plesk/sshterm: mode up2date,  installed_buildtime=1359342134,  available_buildtime=1359342134
Component plesk/watchdog: mode up2date,  installed_buildtime=1376893140,  available_buildtime=1376893140
Gathering information about installed license key...
KeyUpdateChecker::doCheck: no components for check key update
ComponentsExamine::doPreExamineAndCheckForCriticalIssues: no components for examination

Getting bootstrapper packages to installation list:
Following bootstrapper packages will be installed: pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64 
 ----------------

Getting packages to installation list:
  skip package 'plesk-base-11.5.30-cos6.build115130819.13.x86_64' from component common - there is same or newer version of this package is installed (in system plesk-base-11.5.30-cos6.build115130819.13.x86_64)
  skip package 'psa-11.5.30-cos6.build115130819.13.x86_64' from component common - there is same or newer version of this package is installed (in system psa-11.5.30-cos6.build115130819.13.x86_64)
  skip  keypackage 'psa-11.5.30-cos6.build115130819.13.x86_64' from component common - same or newer version of this package is already installed (in system psa-11.5.30-cos6.build115130819.13.x86_64)
Following packages will be installed: pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64 
 ----------------
Check package set before installation
The following packages from not selected components will be installed because they are required by other components' packages you selected for installation: 
Installing packages
processTransaction event: 10 (Downloading Packages)
processTransaction event: 11 (unknown)
processTransaction event: 20 (Check Package Signatures)
processTransaction event: 30 (Running Test Transaction)
processTransaction event: 40 (Running Transaction)
~empty
Bootstrapper has finished action (exec time: 0.01 sec.): parent_name='PLESK_11_5_30', sequence='prep', stage='execute', sequence_order='-1', operation='install', exec_cmd='touch /tmp/pp-bootstrapper-mode.flag; touch /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'
processTransaction event: 10 (Downloading Packages)
processTransaction event: 30 (Running Test Transaction)
processTransaction event: 40 (Running Transaction)
Traceback (most recent call last):
  File "/usr/local/psa/bin/yum_install", line 224, in <module>
    main()
  File "/usr/local/psa/bin/yum_install", line 219, in main
    installer.perform(to_install, opts.remove, opts.tries)
  File "/usr/local/psa/bin/yum_install", line 160, in perform
    self._perform(to_install, to_remove, pt_callback)
  File "/usr/local/psa/bin/yum_install", line 179, in _perform
    raise Exception("Scriptlet or other non-fatal errors occurred during transaction.")
Exception: Scriptlet or other non-fatal errors occurred during transaction.
~empty
Bootstrapper has finished action (exec time: 0.01 sec.): parent_name='PLESK_11_5_30', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; touch /var/lock/parallels-panel-upgrade-failure.flag; :'
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3
FileFetcher: get file (~empty)/SITEBUILDER_11.5.8/sitebuilder-11.5.8-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
FileFetcher: get file (~empty)/NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
Execute command /usr/local/psa/admin/bin/send-error-report install
Error: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

plesk_11.5.30_installation.log:

Code:

START pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14 upgrading AT Fri Nov 15 03:17:29 CET 2013

**** Package pp11.5.30-bootstrapper scriptlet completed successfully.

STOP pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14 upgrading AT Fri Nov 15 03:17:29 CET 2013

and plesk_11.5.30_repair.log:

Code:

START Bootstrapper 11.5.30 repair AT Fri Nov 15 08:57:39 CET 2013

**** Product repair started.

===> Checking for previous installation ... found.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

 Trying to start service mysqld... mysqld (pid  1155) is running...
done
 Trying to establish test connection... connected
done
 Trying to find psa database... version is 011005030
Version is OK, no need to create psa database.
 Trying to backup MySQL database... Warning: Not dumping MySQL database 'atmail' as it doesn't exist
done
 MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.11.5.30-11.5.30.20131115-085739.dump.gz
 Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
Upgrade or repair for 'core' (stage 'prep') is not required
===> Preparing Plesk database upgrade (revertable stage).
 Trying to resolve hostname '(my address here)' and validate its IP address... done

 Trying to set psa database version to 011005030... done
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
Upgrade or repair for 'core' (stage 'post') is not required
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
 Trying to upgrade APS controller database... ===> Cumulative APS controller database (apsc) upgrade and repair has been started.
Upgrade or repair for 'apsc' (stage 'db') is not required
 Trying to backup MySQL database... done
 MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.apsc.11.5.30-11.5.30.20131115-085745.dump.gz
===> Upgrade and repair of APS controller database has been completed.
done
 Trying to upgrade and repair SpamAssassin service configuration... Upgrade or repair for 'spamassassin' (stage 'files') is not required
done
 Trying to upgrade and repair Courier-IMAP services configuration (prep stage)... Upgrade or repair for 'courier_imap' (stage 'prep') is not required
done
 Trying to upgrade and repair Courier-IMAP services configuration (post stage)... Upgrade or repair for 'courier_imap' (stage 'post') is not required
done
 Trying to upgrade and repair Courier-IMAP services configuration (bootstrapper-post stage)... Upgrade or repair for 'courier_imap' (stage 'bootstrapper-post') is not required
done
 Trying to condrestart service courier-imapd... done
 Trying to condrestart service courier-imaps... done
 Trying to condrestart service courier-pop3d... done
 Trying to condrestart service courier-pop3s... done
 Trying to upgrade and repair Horde webmail configuration... Upgrade or repair for 'horde' (stage 'files') is not required
done
 Trying to upgrade and repair Firewall service configuration... Upgrade or repair for 'firewall' (stage 'post') is not required
done
 Reconfiguring mail subsystem...
 Trying to execute mail_restore to synchronize mail server settings and Plesk Database... ==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
==> Checking for: mailman_lists_dump... ok
==> Checking for: mail_kav8_restore... ok
==> Checking for: mail_responder_restore... ok
==> Checking for: vhostidmng... ok
==> Checking for: mail_postfix_transport_restore... ok
==> Checking for: mail_spam_restore... ok
==> Checking for: mail_grey_restore... ok
==> Checking for: mail_mailbox_restore... ok
==> Checking for: mail_spf_restore... ok
==> Checking for: mail_dk_restore... ok
==> Checking for: mail_drweb_restore... not exists
done
 Reconfiguring Apache web server...
 Reconfiguring ProFTPD FTP server...
 Reconfiguring AWStats web statistics...
 Reconfiguring WatchDog...
 Restoring SELinux contexts...
 Regenerating web servers' configuration files...
 Cleaning active Panel sessions...

Bootstrapper repair finished.
If problems persist, please check installer logs ('/tmp/plesk_11.5.30_repair.log' and '/tmp/plesk_11.5.30_repair_problems.log') for errors.
If you can't resolve the issue on your own, please address Parallels support.

**** Product repair completed successfully.

STOP Bootstrapper 11.5.30 repair AT Fri Nov 15 09:00:00 CET 2013

OlegN · Nov 15, 2013

Could you please grep your autoinstaller log for string 'Cannot allocate memory'?

Azurel · Nov 15, 2013

No output with # grep -i 'Cannot allocate memory' autoinstaller3.log

JBurns · Nov 15, 2013

Nothing here neither.

JuanCar · Nov 15, 2013

Hi, I join the team with the same problem
I sent this post to the forum

http://forum.parallels.com/showthread.php?293265

And ... no output with # grep -i 'Cannot allocate memory' autoinstaller3.log

Regards

Azurel · Nov 16, 2013

Today I get the email "Parallels Panel was successfully updated" and panel says: #23

Problem is now solved. ^^Â°

JuanCar · Nov 16, 2013

Azurel said:
Today I get the email "Parallels Panel was successfully updated" and panel says: #23

Problem is now solved. ^^Â°

Me too

Regards

Automatic Update (autoinstaller) failed. 11.5.30 #22 -> #23

JBurns

New Pleskian

IgorG

Plesk addicted!

Azurel

Silver Pleskian

Azurel

Silver Pleskian

JBurns

New Pleskian

JBurns

New Pleskian

OlegN

Basic Pleskian

Azurel

Silver Pleskian

JBurns

New Pleskian

JuanCar

Regular Pleskian

Azurel

Silver Pleskian

JuanCar

Regular Pleskian

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