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Autoresponders - Not Working!

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by Silence, Feb 18, 2010.

  1. Silence

    Silence Guest

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    HI There,

    Autoresponders are not working with PLESK and MailEnable, please see this.

    Another problem is, we put accents in words, like "férias" or "mação" and the mails are not appears well.

    Have an ideia why this is happening?

    Thanks in advance.

    Regards.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    What do you mean "Autoresponders are not working with PLESK and MailEnable"? Any details, error logs, etc?
     
  3. Silence

    Silence Guest

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    When we turn on auto responders, don't do any effect in mailenable, we have to go to server anda turn it on manually.

    Thanks.
     
  4. Silence

    Silence Guest

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    Guys,

    I need this working... :S

    Thanks
     
  5. Silence

    Silence Guest

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    Well..

    Actually this isn't work yet...our clients need this working...

    we are still waiting...
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Sorry, but I can't tell to developers only "Autoresponder doesn't work!". We need more details - errors, logs, etc. for the further investigation and submitting bugreport. If you can't collect it by yourself - please contact support team.
     
  7. Silence

    Silence Guest

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    Hi Again,

    I have 2 servers (for now) that this option it's not working...in what logs I can see what's the error?

    Thanks.
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    First of all I recommend you try to restart Plesk Management Service. It may help.
     
  9. Silence

    Silence Guest

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    Igor,

    I have made that...don't work!
     
  10. IgorG

    IgorG Forums Analyst Staff Member

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    Debugging this problem is not trivial task. Therefore I suggest you contact support team.
     
  11. Silence

    Silence Guest

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    How can i contact them?
     
  12. IgorG

    IgorG Forums Analyst Staff Member

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  13. Silence

    Silence Guest

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    Well if somebody wants to know...this is solved by ran this commands in cmd line:

    sc config memtas binPath= "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin\MEMTA.EXE"
    sc config melcs binPath= "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin\melsc.EXE"
    sc config mepocs binPath= "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin\mepoc.EXE"
    sc config mepops binPath= "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin\mepops.EXE"
    sc config mesmtpcs binPath= "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin\mesmtpc.EXE"

    Thanks in advance!
     
  14. MrCaffeen

    MrCaffeen Guest

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    Hi everyone,

    I am currently running 9.3, i did have mailenable 1.x, post upgrade to mailenable standard.
    I have upgraded my mailenable to 4.26 and have had no problems with the upgrade.
    http://kb.odin.com/6961 <- saying it is possible from this article
    http://www.mailenable.com/kb/Content/Article.asp?ID=me020040 <- upgraded following these settings.

    I too though this upgrade might solve the autoresponder problem.
    I have had a look through the settings, it seems like plesk interface doesn't tick the box and set the settings in the mailenable administration panel to have the autoresponder work.
    Manually turning on the autoresponder through the mailenable administrator panel, can and does make the mailenable autoresponder work, but only after manually typing in a new message.

    I can't see any errors or warnings relating to the mailserver in the Event Logs.

    If plesk could give me further information about the process so I can further track the problem I would be happy to help further to resolve this issue for everyone.
     
  15. GlobalServe

    GlobalServe Basic Pleskian

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    This did not work for me.
    Restarte complete the server, but nothing.

    Please development team, take a look at this.
    Lots of people have problems with this!
     
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