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AWstats not working after upgrade to 8.3

Discussion in 'Plesk for Windows - 8.x and Older' started by quickie, Jan 2, 2008.

  1. quickie

    quickie Guest

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    upgraded from 8.2 to 8.3. Awstats have not run since the upgrade was performed.
     
  2. kobis

    kobis Guest

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    Same problem here. statistics.exe run without problem but it say 17 users every day.
     
  3. kobis

    kobis Guest

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    Swsoft, please advise here. Customers are statrting to complain.
     
  4. superbroki

    superbroki Guest

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    Also the same problem here!!

    No Statistic update since plesk 8.3.


    Please SWsoft!!
     
  5. GlobalServe

    GlobalServe Basic Pleskian

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    Same here....

    Statics run for some domain, are totaly not correct.

    Please SWSoft..
     
  6. sergius

    sergius Golden Pleskian

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    Gentlemen,

    We have attended to this issue. Please wait.
     
  7. GlobalServe

    GlobalServe Basic Pleskian

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    Thx.

    Happy NewYear BTW.
     
  8. Evilmachine

    Evilmachine Basic Pleskian

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    The problem is, that the statistics script cannot find the configfile.

    the config files must be domain.tld-http and so one but the given configdir /usr/local/psa/etc/awstats is just empty.
     
  9. andrey@

    andrey@ Guest

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    Could you run statistics with --verbose option, and put here some more details from sending mail? Or could you ask support?
     
  10. nikmauro

    nikmauro Guest

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    Statics run for all domain but the numbers is totally wrong. Count only 5-15 users per day.
     
  11. andrey@

    andrey@ Guest

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    I have some questions. Are being counted only the same 5-15 domains, other has not been calculated from upgrade to 8.3 date? Are you sure skipped domains has traffic? Are errors occuring in emailed report?
     
  12. kobis

    kobis Guest

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    Andrey,

    No problems, no errors. Only wrong calculation. I saw sites with 2000 users every day before the 8.3 update and after the update it went down to ~15 users a day.
     
  13. andrey@

    andrey@ Guest

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    I understand, it looks strange, could you ask support? Also, are only webstats not being updated only, Plesk calculates and saves traffic into DB?
     
  14. sergius

    sergius Golden Pleskian

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    Gentlemen,

    Unfortunately we cannot reproduce this issue in our lab.
    We need to look at problem server. Could you please send me PM with address and credentials for RDP to your problem server?
     
  15. GlobalServe

    GlobalServe Basic Pleskian

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    How mucht $$$ is it going to cost?
    Is there any dataloss involed?
     
  16. Wolfgang

    Wolfgang Guest

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    Same problem here...

    AW-stats: users & bandwith are about 50 times lower, a site with 10000 visitors/day has now only 200/day

    Webalizer: switched to Webalizer-stats for a certain domain, same problem

    Statistics in Plesk: Traffic for domains (under "Report") are also 50x too low. Users pay for extra traffic, so I'm loosing money now...

    Please SW, we need a solotion - sooner, not later!
     
  17. Scooby

    Scooby New Pleskian

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    I got it as well, web usage statistics has dropped since the upgrade. Has anyone in this thread opened a ticket or PMed Sergius?
     
  18. sergius

    sergius Golden Pleskian

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    It is free. I hope all will be ok.
     
  19. lwmg

    lwmg Guest

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    The problem appears to be fixed. Is it?
     
  20. lwmg

    lwmg Guest

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    I just answered my own question. It appears that the problem has not been fixed. Using AWSTATS on a particular domain, I receive this disclaimer page:

    "This is the placeholder for Web statistics. If you see this page, that means that statistics for your server was not gathered yet, or bandwidth was not used. Statistics is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.

    This page has been automatically generated by Plesk."

    Is everyone still experiencing this issue?

    Dave
     
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