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Backup problem Plesk 7.5.6

J

John41

Guest
I have a problem when I backup Plesk.

1. The servers are stopping (ok)
2. Reading the data files (ok)
3. But then it stops and then start the services again

A popup display's "Dump error"

In dutch : Backup error.
Item is al toegevoegd. Sleutel in woordenlijst: [email protected] Sleutel die wordt toegevoegd: [email protected]

Sleutel = key

I have installed the patch for 7.5.6

Do you have a sollution to solve this problem?

I have no backups now :-(
 
You can take a look at backup logs inside %temp% folder and look for error caused backup to halt. In most cases there will be listed exact error caused backup malfunction.
 
Originally posted by swarm
You can take a look at backup logs inside %temp% folder and look for error caused backup to halt. In most cases there will be listed exact error caused backup malfunction.
Click to expand...

This is the dump:

I don't no what I can do?

Start new dump:
File: D:\backups-plesk\psa-7.5-HOSTING3.HOSTING3-2006.01.15.psa
Description:
Dump server info: true
Stop CP: true
Stop Domains: true
------------------------------
Start: Stopping Plesk control panel
Log : Stopping service MailEnable List Connector
Log : Stopping service MailEnable Mail Transfer Agent
Log : Stopping service MailEnable Postoffice Connector
Log : Stopping service MailEnable POP Service
Log : Stopping service MailEnable SMTP Connector
Log : Stopping service PleskControlPanel
Log : Stopping service Plesk SSL Wrapper Service
Log : Stopping service Plesk PopPass Service
Log : Stopping service Task Scheduler
Log : Stopping service Plesk Name Server
End: Stopping Plesk control panel
Start: Loading database...
Log : Load table accounts
Log : Load table actions
Log : Load table anon_ftp
Log : Load table badmailfrom
Log : Load table cards
Log : Load table certificates
Log : Load table cl_param
Log : Load table clients
Log : Load table clientstraffic
Log : Load table cp_access
Log : Load table custom_buttons
Log : Load table data_bases
Log : Load table db_users
Log : Load table disk_usage
Log : Load table dns_masters
Log : Load table dns_recs
Log : Load table dns_recs_t
Log : Load table dom_level_usrs
Log : Load table dom_param
Log : Load table domains
Log : Load table domainservices
Log : Load table domainstraffic
Log : Load table dsn
Log : Load table event_handlers
Log : Load table forwarding
Log : Load table hosting
Log : Load table ip_addresses
Log : Load table limits
Log : Load table locales
Log : Load table log_rotation
Log : Load table logos
Log : Load table mail
Log : Load table mail_aliases
Log : Load table mail_redir
Log : Load table mail_resp
Log : Load table mailer_queries
Log : Load table maillists
Log : Load table misc
Log : Load table mn_param
Log : Load table notes
Log : Load table notifications
Log : Load table parameters
Log : Load table pd_users
Log : Load table permissions
Log : Load table protected_dirs
Log : Load table repository
Log : Load table resp_attach
Log : Load table resp_forward
Log : Load table skins
Log : Load table slave_params
Log : Load table slaves
Log : Load table smtp_poplocks
Log : Load table stat
Log : Load table subdomains
Log : Load table sys_users
Log : Load table templates
Log : Load table tmpldata
Log : Load table upgrade_history
Log : Load table web_users
Log : Load table webapps
Log : Load table siteapppackages
Log : Load table siteapps
Log : Load table siteappresources
Log : Load table sa_conf
Log : Load table sa_list
Log : Load table sa_param
Log : Load table report
Log : Load table report_section
Log : Load table domain_aliases
Log : Load table shared_ssl_links
Log : Load table hotlink_prot
Log : Load table hotlink_friends
Log : Load table backuptasks
End: Loading database...
Start: Resolving links...
End: Resolving links...
Start: Starting Plesk control panel.
Log : Starting service Plesk Name Server
Log : Starting service Task Scheduler
Log : Starting service Plesk PopPass Service
Log : Starting service PleskControlPanel
Log : Starting service MailEnable SMTP Connector
Log : Starting service MailEnable POP Service
Log : Starting service MailEnable Postoffice Connector
Log : Starting service MailEnable Mail Transfer Agent
Log : Starting service MailEnable List Connector
End: Starting Plesk control panel.
Start: Starting services of domains
End: Starting services of domains
System.ArgumentException: Item is al toegevoegd. Sleutel in woordenlijst: [email protected] Sleutel die wordt toegevoegd: [email protected]
at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)
at System.Collections.Hashtable.Add(Object key, Object value)
at psabackup.TableDesc.getIndex(String fieldName)
at psabackup.DumpEnv.findRow(String tableName, String fieldName, String fieldValue, TableDesc& desc)
at psabackup.DumpEnv.findRow(String tableName, String fieldName, String fieldValue)
at psabackup.DumpEnv.doLink(FieldInfo fi, XMLRow row, TableDesc desc)
at psabackup.DumpEnv.resolveLinks()
at psabackup.DumpEnv.start()
at psabackup.DumpEnv.startAsync()
at dump.Progress.runAsync()
at dump.Progress.timer_Tick(Object sender, EventArgs e)
:confused: :confused: :confused:
 
Has there been any progress on this issue? We've been experiencing this same error, and desperately need this to work again.

Here's our dump:




Start new dump:
File: C:\Program Files\SWsoft\Plesk\Backup\GNC_20060508_2242.psa
Description:
Dump server info: true
Stop CP: false
Stop Domains: false
------------------------------
Start: Loading database...
Log : Load table accounts
Log : Load table actions
Log : Load table anon_ftp
Log : Load table badmailfrom
Log : Load table cards
Log : Load table certificates
Log : Load table cl_param
Log : Load table clients
Log : Load table clientstraffic
Log : Load table cp_access
Log : Load table custom_buttons
Log : Load table data_bases
Log : Load table db_users
Log : Load table disk_usage
Log : Load table dns_masters
Log : Load table dns_recs
Log : Load table dns_recs_t
Log : Load table dom_level_usrs
Log : Load table dom_param
Log : Load table domains
Log : Load table domainservices
Log : Load table domainstraffic
Log : Load table dsn
Log : Load table event_handlers
Log : Load table forwarding
Log : Load table hosting
Log : Load table ip_addresses
Log : Load table limits
Log : Load table locales
Log : Load table log_rotation
Log : Load table logos
Log : Load table mail
Log : Load table mail_aliases
Log : Load table mail_redir
Log : Load table mail_resp
Log : Load table mailer_queries
Log : Load table maillists
Log : Load table misc
Log : Load table mn_param
Log : Load table notes
Log : Load table notifications
Log : Load table parameters
Log : Load table pd_users
Log : Load table permissions
Log : Load table protected_dirs
Log : Load table repository
Log : Load table resp_attach
Log : Load table resp_forward
Log : Load table skins
Log : Load table slave_params
Log : Load table slaves
Log : Load table smtp_poplocks
Log : Load table stat
Log : Load table subdomains
Log : Load table sys_users
Log : Load table templates
Log : Load table tmpldata
Log : Load table upgrade_history
Log : Load table web_users
Log : Load table webapps
Log : Load table siteapppackages
Log : Load table siteapps
Log : Load table siteappresources
Log : Load table sa_conf
Log : Load table sa_list
Log : Load table sa_param
Log : Load table report
Log : Load table report_section
Log : Load table domain_aliases
Log : Load table shared_ssl_links
Log : Load table hotlink_prot
Log : Load table hotlink_friends
Log : Load table backuptasks
End: Loading database...
Start: Resolving links...
End: Resolving links...
Start: Starting Plesk control panel.
End: Starting Plesk control panel.
Start: Starting services of domains
End: Starting services of domains
System.ArgumentException: Item has already been added. Key in dictionary: "" Key being added: ""
at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)
at System.Collections.Hashtable.Add(Object key, Object value)
at psabackup.TableDesc.getIndex(String fieldName)
at psabackup.DumpEnv.findRow(String tableName, String fieldName, String fieldValue, TableDesc& desc)
at psabackup.DumpEnv.findRow(String tableName, String fieldName, String fieldValue)
at psabackup.DumpEnv.doLink(FieldInfo fi, XMLRow row, TableDesc desc)
at psabackup.DumpEnv.resolveLinks()
at psabackup.DumpEnv.start()
at psabackup.DumpEnv.startAsync()
at dump.Progress.runAsync()
at dump.Progress.timer_Tick(Object sender, EventArgs e)
 
Found the problem.

sa_conf in the psa database had a duplicate record for mailname "" (empty string).

How it got there? No idea.

Why does Plesk Backup *STILL* fail entirely on a simple error? No idea. I figured they would have fixed this in 7.5... Guess not.
 
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