1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Billing Manager not recurring billing

Discussion in 'Customer&Business Manager (formerly Plesk Billing)' started by ThomasBennett, Jul 31, 2012.

  1. ThomasBennett

    ThomasBennett Guest

    0
     
    My billing manager is not recurring billing on *some* of my subscriptions.

    I see this error when I click on one of the accounts that has failed:

    Failed to update the customer account in panel 'Local Parallels Plesk Panel server (mywebsite.com)': pleskunix: Failed to find XML nodes by XPath 'get_protos/result' relative of 'head'
    Please resolve the problems manually and retry to sync this customer.

    How do I fix this? I'm losing lots of recurring billing now!
     
  2. EugeneL

    EugeneL Regular Pleskian

    20
    57%
    Joined:
    Feb 18, 2011
    Messages:
    461
    Likes Received:
    0
    Try to go to All Settings > Hosting Panels > open this panel, type valid Plesk administrator's credentials and click "Save"
     
  3. ThomasBennett

    ThomasBennett Guest

    0
     
    When I try to log in it seemingly refreshes the page over and over, never showing me any content or anything... ?
     
  4. ThomasBennett

    ThomasBennett Guest

    0
     
    And a "reconnect" gives me:

    Error: Failed to connect the server #94 'Local Parallels Plesk Panel server (thomasgbennett.com)':
    Failed to register the panel: The following error occurred in panel 'Local Parallels Plesk Panel server (thomasgbennett.com)': Failed to find XML nodes by XPath 'get_protos/result' relative of 'head'
    Failed to register the panel in SSO: The following error occurred in panel 'Local Parallels Plesk Panel server (thomasgbennett.com)': Failed to find XML nodes by XPath 'get_protos/result' relative of 'head'
     
Loading...