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BIND and Dr Web stop runnin

Discussion in 'Plesk for Linux - 8.x and Older' started by sufiah, Nov 17, 2005.

  1. sufiah

    sufiah Guest

    0
     
    Hi,

    I really really need help.
    I accidently deleted /var/named folder and I do not have a backup for it (I Know!!!).

    I have manage to restore the zone file, so now I can create new domain in Plesk.

    The big problems that I am having right now are:
    1. BIND server is not running.
    When I checked the status, it will say that it is running, but when I checked the status, it will give me this msg:
    "rndc: connection to remote host closed
    This may indicate that the remote server is using an older version of
    the command protocol, this host is not authorized to connect,
    or the key is invalid."
    2. Dr Web is not running neither, here are the msg that I get when I start Dr.Web.
    "Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
    Copyright (c) Igor Daniloff, 1992-2004
    Doctor Web Ltd., Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com

    Engine version: 4.32b
    Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 459
    Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
    Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
    Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
    Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
    Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 760
    Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
    Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
    Loading /var/drweb/bases/drw43259.vdb - Ok, virus records: 806
    Loading /var/drweb/bases/drw43258.vdb - Ok, virus records: 745
    Loading /var/drweb/bases/drw43257.vdb - Ok, virus records: 720
    Loading /var/drweb/bases/drw43256.vdb - Ok, virus records: 529
    Loading /var/drweb/bases/drw43255.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43254.vdb - Ok, virus records: 890
    Loading /var/drweb/bases/drw43253.vdb - Ok, virus records: 863
    Loading /var/drweb/bases/drw43252.vdb - Ok, virus records: 616
    Loading /var/drweb/bases/drw43251.vdb - Ok, virus records: 714
    Loading /var/drweb/bases/drw43250.vdb - Ok, virus records: 858
    Loading /var/drweb/bases/drw43249.vdb - Ok, virus records: 763
    Loading /var/drweb/bases/drw43248.vdb - Ok, virus records: 628
    Loading /var/drweb/bases/drw43247.vdb - Ok, virus records: 652
    Loading /var/drweb/bases/drw43246.vdb - Ok, virus records: 749
    Loading /var/drweb/bases/drw43245.vdb - Ok, virus records: 591
    Loading /var/drweb/bases/drw43244.vdb - Ok, virus records: 833
    Loading /var/drweb/bases/drw43243.vdb - Ok, virus records: 630
    Loading /var/drweb/bases/drw43242.vdb - Ok, virus records: 793
    Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 780
    Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 435
    Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
    Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
    Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
    Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
    Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
    Loading /var/drweb/bases/drw43234.vdb - Ok, virus records: 554
    Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
    Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
    Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
    Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
    Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
    Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
    Loading /var/drweb/bases/drw43224.vdb - Ok, virus records: 484
    Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
    Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
    Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
    Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
    Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
    Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
    Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
    Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
    Loading /var/drweb/bases/drw43215.vdb - Ok, virus records: 539
    Loading /var/drweb/bases/drw43214.vdb - Ok, virus records: 275
    Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
    Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
    Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
    Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
    Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
    Loading /var/drweb/bases/drw43208.vdb - Ok, virus records: 603
    Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
    Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
    Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
    Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
    Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
    Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
    Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
    Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
    Loading /var/drweb/bases/drw43129.vdb - error!
    Loading /var/drweb/bases/drw43128.vdb - error!
    Loading /var/drweb/bases/drw43127.vdb - error!
    Loading /var/drweb/bases/drw43126.vdb - Ok, virus records: 224
    Loading /var/drweb/bases/drw43125.vdb - error!
    Loading /var/drweb/bases/drw43124.vdb - error!
    Loading /var/drweb/bases/drw43123.vdb - error!
    Loading /var/drweb/bases/drw43122.vdb - error!
    Loading /var/drweb/bases/drw43121.vdb - error!
    Loading /var/drweb/bases/drw43120.vdb - error!
    Loading /var/drweb/bases/drw43119.vdb - error!
    Loading /var/drweb/bases/drw43118.vdb - error!
    Loading /var/drweb/bases/drw43117.vdb - error!
    Loading /var/drweb/bases/drw43116.vdb - error!
    Loading /var/drweb/bases/drw43115.vdb - error!
    Loading /var/drweb/bases/drw43114.vdb - error!
    Loading /var/drweb/bases/drw43113.vdb - error!
    Loading /var/drweb/bases/drw43112.vdb - error!
    Loading /var/drweb/bases/drw43111.vdb - error!
    Loading /var/drweb/bases/drw43110.vdb - error!
    Loading /var/drweb/bases/drw43109.vdb - error!
    Loading /var/drweb/bases/drw43108.vdb - error!
    Loading /var/drweb/bases/drw43107.vdb - error!
    Loading /var/drweb/bases/drw43106.vdb - error!
    Loading /var/drweb/bases/drw43105.vdb - error!
    Loading /var/drweb/bases/drw43104.vdb - error!
    Loading /var/drweb/bases/drw43103.vdb - error!
    Loading /var/drweb/bases/drw43102.vdb - error!
    Loading /var/drweb/bases/drw43101.vdb - error!
    Total virus records: 94399
    Key file not found!
    Plesk authorization failed: cannot create null-stream - Permission denied
    Error: Plesk Software not running.
    "

    Please help!!!
    Thank you.

    Sufiah
     
  2. ShadowMan@

    ShadowMan@ Guest

    0
     
    You need to make sure you have recreated the entire /var/named structure (and often the symlink from /etc/named.conf --> /var/named/run-root/etc/named.conf)

    All the ownership and permissions on directories and files must be set properly.

    Have you tried forcing a reinstall of the bind packages for your OS?

    Example: on RH9
    rpm -Uvh --force bind-utils-9.2.1-16 bind-9.2.1-16 redhat-config-bind-1.9.0-13 bind-devel-9.2.1-16

    or whatever your OS has installed. This should cause the recreation of the base directories and files with proper ownership and permissions. Then recreate your hosted domains zone files.

    I believe that the DrWeb problem will go away once bind/named is running properly with good zone files.
     
  3. sufiah

    sufiah Guest

    0
     
    Hi ShadowMan,

    I have done the reinstallation of bind package but it didn't seem to recreate the necessary files. I am not sure about the structure of the directory neither.

    I am researching about the structure now, hopefully I can recover everything soon.

    Would upgrading Plesk solve this problem?

    Thank you.

    Sufiah
     
  4. sufiah

    sufiah Guest

    0
     
    Forgot...

    I am using Plesk Reloaded 7.5.3 and Fedore Core 2
     
  5. ShadowMan@

    ShadowMan@ Guest

    0
     
    I would hesitate to do a Plesk upgrade when you have a major package which is not working at the moment.
     
  6. sufiah

    sufiah Guest

    0
     
    I fix the problem, so BIND server is up and running now.. yey..!!

    However, Dr Web is still not running. What are the connections between Dr Web and BIND server?

    Here is the log when I tried to start Dr Web. Please help.

    Starting up DrWeb(R) daemon: Dr.Web (R) daemon for Linux/Plesk Edition, version 4.32.2 (2004-11-01)
    Copyright (c) Igor Daniloff, 1992-2004
    Doctor Web Ltd., Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com

    Engine version: 4.32b
    Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 459
    Loading /var/drweb/bases/drw43309.vdb - Ok, virus records: 733
    Loading /var/drweb/bases/drw43308.vdb - Ok, virus records: 708
    Loading /var/drweb/bases/drw43307.vdb - Ok, virus records: 839
    Loading /var/drweb/bases/drw43306.vdb - Ok, virus records: 930
    Loading /var/drweb/bases/drw43305.vdb - Ok, virus records: 760
    Loading /var/drweb/bases/drw43304.vdb - Ok, virus records: 721
    Loading /var/drweb/bases/drw43303.vdb - Ok, virus records: 638
    Loading /var/drweb/bases/drw43259.vdb - Ok, virus records: 806
    Loading /var/drweb/bases/drw43258.vdb - Ok, virus records: 745
    Loading /var/drweb/bases/drw43257.vdb - Ok, virus records: 720
    Loading /var/drweb/bases/drw43256.vdb - Ok, virus records: 529
    Loading /var/drweb/bases/drw43255.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43254.vdb - Ok, virus records: 890
    Loading /var/drweb/bases/drw43253.vdb - Ok, virus records: 863
    Loading /var/drweb/bases/drw43252.vdb - Ok, virus records: 616
    Loading /var/drweb/bases/drw43251.vdb - Ok, virus records: 714
    Loading /var/drweb/bases/drw43250.vdb - Ok, virus records: 858
    Loading /var/drweb/bases/drw43249.vdb - Ok, virus records: 763
    Loading /var/drweb/bases/drw43248.vdb - Ok, virus records: 628
    Loading /var/drweb/bases/drw43247.vdb - Ok, virus records: 652
    Loading /var/drweb/bases/drw43246.vdb - Ok, virus records: 749
    Loading /var/drweb/bases/drw43245.vdb - Ok, virus records: 591
    Loading /var/drweb/bases/drw43244.vdb - Ok, virus records: 833
    Loading /var/drweb/bases/drw43243.vdb - Ok, virus records: 630
    Loading /var/drweb/bases/drw43242.vdb - Ok, virus records: 793
    Loading /var/drweb/bases/drw43241.vdb - Ok, virus records: 780
    Loading /var/drweb/bases/drw43240.vdb - Ok, virus records: 435
    Loading /var/drweb/bases/drw43239.vdb - Ok, virus records: 775
    Loading /var/drweb/bases/drw43238.vdb - Ok, virus records: 1011
    Loading /var/drweb/bases/drw43237.vdb - Ok, virus records: 656
    Loading /var/drweb/bases/drw43236.vdb - Ok, virus records: 850
    Loading /var/drweb/bases/drw43235.vdb - Ok, virus records: 1001
    Loading /var/drweb/bases/drw43234.vdb - Ok, virus records: 554
    Loading /var/drweb/bases/drw43233.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43232.vdb - Ok, virus records: 516
    Loading /var/drweb/bases/drw43231.vdb - Ok, virus records: 466
    Loading /var/drweb/bases/drw43230.vdb - Ok, virus records: 901
    Loading /var/drweb/bases/drw43229.vdb - Ok, virus records: 632
    Loading /var/drweb/bases/drw43228.vdb - Ok, virus records: 584
    Loading /var/drweb/bases/drw43227.vdb - Ok, virus records: 568
    Loading /var/drweb/bases/drw43226.vdb - Ok, virus records: 533
    Loading /var/drweb/bases/drw43225.vdb - Ok, virus records: 476
    Loading /var/drweb/bases/drw43224.vdb - Ok, virus records: 484
    Loading /var/drweb/bases/drw43223.vdb - Ok, virus records: 442
    Loading /var/drweb/bases/drw43222.vdb - Ok, virus records: 371
    Loading /var/drweb/bases/drw43221.vdb - Ok, virus records: 372
    Loading /var/drweb/bases/drw43220.vdb - Ok, virus records: 560
    Loading /var/drweb/bases/drw43219.vdb - Ok, virus records: 412
    Loading /var/drweb/bases/drw43218.vdb - Ok, virus records: 511
    Loading /var/drweb/bases/drw43217.vdb - Ok, virus records: 512
    Loading /var/drweb/bases/drw43216.vdb - Ok, virus records: 507
    Loading /var/drweb/bases/drw43215.vdb - Ok, virus records: 539
    Loading /var/drweb/bases/drw43214.vdb - Ok, virus records: 275
    Loading /var/drweb/bases/drw43213.vdb - Ok, virus records: 404
    Loading /var/drweb/bases/drw43212.vdb - Ok, virus records: 428
    Loading /var/drweb/bases/drw43211.vdb - Ok, virus records: 494
    Loading /var/drweb/bases/drw43210.vdb - Ok, virus records: 450
    Loading /var/drweb/bases/drw43209.vdb - Ok, virus records: 639
    Loading /var/drweb/bases/drw43208.vdb - Ok, virus records: 603
    Loading /var/drweb/bases/drw43207.vdb - Ok, virus records: 620
    Loading /var/drweb/bases/drw43206.vdb - Ok, virus records: 683
    Loading /var/drweb/bases/drw43205.vdb - Ok, virus records: 525
    Loading /var/drweb/bases/drw43204.vdb - Ok, virus records: 607
    Loading /var/drweb/bases/drw43203.vdb - Ok, virus records: 409
    Loading /var/drweb/bases/drw43202.vdb - Ok, virus records: 543
    Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 51982
    Loading /var/drweb/bases/drw43201.vdb - Ok, virus records: 364
    Loading /var/drweb/bases/drw43129.vdb - error!
    Loading /var/drweb/bases/drw43128.vdb - error!
    Loading /var/drweb/bases/drw43127.vdb - error!
    Loading /var/drweb/bases/drw43126.vdb - Ok, virus records: 224
    Loading /var/drweb/bases/drw43125.vdb - error!
    Loading /var/drweb/bases/drw43124.vdb - error!
    Loading /var/drweb/bases/drw43123.vdb - error!
    Loading /var/drweb/bases/drw43122.vdb - error!
    Loading /var/drweb/bases/drw43121.vdb - error!
    Loading /var/drweb/bases/drw43120.vdb - error!
    Loading /var/drweb/bases/drw43119.vdb - error!
    Loading /var/drweb/bases/drw43118.vdb - error!
    Loading /var/drweb/bases/drw43117.vdb - error!
    Loading /var/drweb/bases/drw43116.vdb - error!
    Loading /var/drweb/bases/drw43115.vdb - error!
    Loading /var/drweb/bases/drw43114.vdb - error!
    Loading /var/drweb/bases/drw43113.vdb - error!
    Loading /var/drweb/bases/drw43112.vdb - error!
    Loading /var/drweb/bases/drw43111.vdb - error!
    Loading /var/drweb/bases/drw43110.vdb - error!
    Loading /var/drweb/bases/drw43109.vdb - error!
    Loading /var/drweb/bases/drw43108.vdb - error!
    Loading /var/drweb/bases/drw43107.vdb - error!
    Loading /var/drweb/bases/drw43106.vdb - error!
    Loading /var/drweb/bases/drw43105.vdb - error!
    Loading /var/drweb/bases/drw43104.vdb - error!
    Loading /var/drweb/bases/drw43103.vdb - error!
    Loading /var/drweb/bases/drw43102.vdb - error!
    Loading /var/drweb/bases/drw43101.vdb - error!
    Total virus records: 94399
    Key file not found!
    Plesk authorization failed: cannot create null-stream - Permission denied
    Error: Plesk Software not running.
     
  7. ShadowMan@

    ShadowMan@ Guest

    0
     
    From the errors it shows while trying to read it's own .vdb files, I would just uninstall and reinstall the 2 packages related to DrWeb:

    First find the 2 rpm files on your server, usually under

    /root/psa/PSA_7.5.?/rpm_osversion/base/
    and
    /root/psa/PSA_7.5.?/rpm_osversion/opt/drweb/

    Once you are sure you have them, then uninstall them:

    Login to server via SSH (as root, or su root)

    #rpm -e drweb drweb-qmail (this uninstalls both)

    Then changedir to where the file(s) are, if they are in separate dir's then you will have to do this one rpm at a time.

    To install the package:

    rpm -Uvh drweb

    rpm -Uvh drweb-qmail

    Hope this helps.

    Hmm, I suppose that after you have uninstalled both, you could then try the Plesk control panel updater, see if it detects that DrWeb is not installed, then try using the updater to reinstall them instead of the SSH procedure above.

    We don't use DrWeb on any of our servers, our testing showed it to be way too unstable and unreliable. Instead we use a combination of f-prot, clamav, spamassassin, qmail-scanner (from atomicrocketturtle's repositories).
     
  8. sufiah

    sufiah Guest

    0
     
    Hi Shadowman,

    Thank you very much for your help.

    I've reinstall DrWeb and solve the file error problem, but still can not start Dr web. I got the same error:
    Key file not found!
    Plesk authorization failed: cannot create null-stream - Permission denied
    Error: Plesk Software not running.

    The fact is Plesk is running and I am not sure about the authorisation file that it meant.

    Do you think the problem is related to Plesk?
     
  9. ShadowMan@

    ShadowMan@ Guest

    0
     
    Did you purchase the DrWeb license from Plesk (as well as from DrWeb)? Or are you running the 'free' trial version which comes with Plesk ?

    If you are running on the free version (which has certain limitations such as 15 user max per server), then the "Key file not found!" error is normal. It indicates that the purchased license key cannot be found.

    The message "Error: Plesk Software not running." we have seen this on many occasions when DrWeb is started by the OS *before* the PSA / Plesk software is started up. To verify this, please SSH login to the server and issue the following commands and post the results here:

    #chkconfig --list psa
    #chkconfig --list drweb

    You should see something like:
    Code:
    psa             0:off   1:off   2:off   3:on    4:on    5:on    6:off
    for each of them. If DrWeb is set to start at a runlevel before psa, then that would explain the "Error: Plesk Software not running."

    As for the error "cannot create null-stream - Permission denied", I am not sure what could cause this one. Since we choose not to use DrWeb on our servers, my assistance is about at an end on this topic. Sorry that I am out of ideas at this point.
     
  10. sufiah

    sufiah Guest

    0
     
    Hi ShadowMan,

    You've been very helpful. Thank you very much for all your helps. Really appreciate it.

    I will do what you have suggested, if the problem continues I probably will submit a ticket for Plesk.

    Wish me luck ^_^.
     
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