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Cannot log into new install

Discussion in 'Plesk for Windows - 8.x and Older' started by Starchaser, Jun 2, 2004.

  1. Starchaser

    Starchaser Guest

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    I just installed Plesk 6.5 and am getting the error of "The key that you are using is not available". Then I get nothing but a blank screen. I cannot find any reference to this the FAQ's.

    The install of Plesk went find with no errors or warning messages (other than telling me I need to update SQL 2000 and it is actually MySQL...). This is a new install of W2K Server and IIS and FP 2002 extensions. All MS patches and SP's have been installed. The IIS lockdown tool was also used.

    I am rather discouraged by the lack of replies to other questions on this forum... so I hope someone has an answer as I will not purchase until I get to evaluate it!
     
  2. reno2000

    reno2000 Guest

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    hello, I am French and I do not speak English well, excuse me...
    I have also this same problem, I installed plesk 6.5 in version of evaluation and I have this error message! Thank you for your assistance! JC
     
  3. sebastian

    sebastian Guest

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    Try and exec the licensekey.exe and reboot. Just double click it. :)
     
  4. Starchaser

    Starchaser Guest

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    That file is not found under C:\Program Files\SWsoft\Plesk at all... do you happen to know where it resides?
     
  5. reno2000

    reno2000 Guest

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    similar at home, the file licensekey.exe is untraceable...

    JC
     
  6. Starchaser

    Starchaser Guest

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    OK. We may be on to something... if I manually open the Plesk Services control panel and manually stop and restart the services, I get "Error 997 at start service PLESKMISCSRV: Overlapped I/O operation is in progress".

    Rebooting the server makes no difference. Both the Plesk Miscellaneous Service and Plesk Scheduler are both stopped and give the same error if I try and start them.

    And going to port 8443 still gives a blank screen.
     
  7. softpac2000

    softpac2000 Guest

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    If you installed Active Directory on your server it makes it a Domain Controller and in turn installs Windows DNS and this is in conflict with the Plesk DNS (BIND). That's why you get the I/O overlapp error!

    Do a CLEAN install of Windows without Active Directory or DNS

    Then install Plesk

    Hope this helps!
    Ricardo...:cool:
     
  8. Starchaser

    Starchaser Guest

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    Ugh! Yes, AD is installed as I set it up as an only server. That makes sense and it sucks!
     
  9. Starchaser

    Starchaser Guest

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    Is there a list of what services to install and what services not to install?
     
  10. MattR@

    MattR@ Guest

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    I believ the rule of thumb is to install nothing on the server, not even IIS. Plesk seems to need a clean slate. The only exception is MS SQL Server, if you are planning on using SQL Server you must install it first as it is not possible to install it after Plesk installation (A new pet peeve.)
     
  11. Starchaser

    Starchaser Guest

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    Are you sure about IIS? The first attempt to install Plesk, I was told to make sure FrontPage extensions were installed... so that was when I installed FP and then was told I needed (by FP install) to install AD. Then the install of Plesk was error free.
     
  12. MattR@

    MattR@ Guest

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    Here's the final answer:
     
  13. Starchaser

    Starchaser Guest

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    Thank you!

    I put off printing the 160 page manual until I can get my double sided printer hooked back up. Now that it is Friday, I am going to put this off until next week. But at least we have found (hopefully) the problem.
     
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