Cannot Stop Backup

KrazyBob · Dec 10, 2009

A customer was trying to do a backup to an external FTP location and the hour glass just sits on the screen. I don't know where to look or how to stop it. Other domains appear to backup fine.

IgorG · Dec 10, 2009

As possible variant you can use API method. Sample you can find here.

KrazyBob · Dec 11, 2009

How do I get the account ID?

KrazyBob · Dec 11, 2009

Thank you again for this but how is it implemented? I found that if I mouse over the link inside Plesk it shows the dom_id. But how do I use what you referred me to? I can see that it is XML but that's all.

IgorG · Dec 13, 2009

You can use curl for sending API requests of use following script.

KrazyBob · Dec 13, 2009

Stopping a user initiated backup should not be this much work. Your command did not work. This is a Linux Plesk 8.6 server on Virtuozzo 3.

Code:

-bash-3.2# cat stop182.xml | perl api.pl xxxxx xxxxx   
----- REQUEST ---------------------
REQUEST_HEADERS=$VAR1 = 'HTTP_AUTH_LOGIN: admin
HTTP_AUTH_PASSWD: xxxxx
HTTP_PRETTY_PRINT: TRUE
Content-Length: 141
Content-Type: text/xml
';

REQUEST DATA
<packet version="1.5.1.0">
<backup-manager>
   <stop-backup>
      <domain-id>182</domain-id>
   </stop-backup>
</backup-manager>
</packet>


----- RESULT ------------------------
REPLY_HEADERS=$VAR1 = {
          'LOCATION' => 'https://clss01b.xxxxx.net:8443',
          'CONTENT-TYPE' => 'text/html; charset=iso-8859-1',
          'DATE' => 'Mon, 14 Dec 2009 05:11:43 GMT',
          'SERVER' => 'Apache',
          'CONNECTION' => 'close'
        };

REPLY_TYPE=HTTP/1.1 302 Found
REPLY_DATA:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<HTML><HEAD>
<TITLE>302 Found</TITLE>
</HEAD><BODY>
<H1>Found</H1>
The document has moved <A HREF="https://clss01b.xxxxx.net:8443">here</A>.<P>
</BODY></HTML>

IgorG · Dec 14, 2009

Make sure that you have psa-api-rpc package installed on your Plesk server.

KrazyBob · Dec 14, 2009

Yes, we do.

Last login: Mon Dec 14 01:29:46 2009 from bob
[root@hw003 ~]# vzctl enter 507
entered into VE 507
-bash-3.2# rpm -qa | grep psa-api-rpc
psa-api-rpc-8.6.0-cos5.build86080930.08

IgorG · Dec 15, 2009

Try to check that there is correct URL with

curl -k https://IP:8443/enterprise/control/agent.php

there is should be something like:

<packet version="0.0.0.0">
<system>
<status>
error
</status>
<errcode>
1003
</errcode>
<errtext>
Wrong request
</errtext>
</system>
</packet>

KrazyBob · Dec 15, 2009

It does but how does this help me?

Code:

<?xml version="1.0"?>
        <packet version="0.0.0.0">
                <system>
                        <status>error</status>
                        <errcode>1003</errcode>
                        <errtext>Wrong request</errtext>
                </system>       </packet>[root@server1 ~]# curl -k https://xxxxx.org:8443/ent[root@server1 ~]# curl -k https://xxx.xxx.xxx.xxx:8443/enterprise/control/agent.php                
<?xml version="1.0"?>
        <packet version="0.0.0.0">
                <system>
                        <status>error</status>
                        <errcode>1003</errcode>
                        <errtext>Wrong request</errtext>
                </system>       </packet>[root@server1 ~]#

KrazyBob · Dec 25, 2009

This remains unresolved. Are there any other ideas as to why when clicking on Backup the Plesk control panel freezes on one particular domain?

Cannot Stop Backup

KrazyBob

Regular Pleskian

IgorG

Plesk addicted!

KrazyBob

Regular Pleskian

KrazyBob

Regular Pleskian

IgorG

Plesk addicted!

KrazyBob

Regular Pleskian

IgorG

Plesk addicted!

KrazyBob

Regular Pleskian

IgorG

Plesk addicted!

KrazyBob

Regular Pleskian

KrazyBob

Regular Pleskian

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