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can't install CA certificate for Godaddy SSL

J

jimbo jones

Guest
when ever i try to install the SSL CA certificate from godaddy i get an error saying that "CA certificate doesn't sign the certificate" - unable to install....

how do i go about installing the intermediary certificate from goaddy?
 
Hi Jimbo Jones,

Here are some instructions to help you out on your Intermediate certificate install.

1. There is a button in the middle of the page labelled 'Browse'. Click
'Browse' and navigate to the location of the saved site certificate you
received from Starfield. Selecting it, then select 'Send File', this will
upload and install the certificate against the corresponding Private Key.
2. The certificate name will now appear in the list of certificates at the
bottom of the page.
3. Click on the name of the Certificate from the list.
4. The box on the page labelled 'CA Certificate'. You will need to paste
both the Starfield intermediate certificate and ValiCert root certificates
from the .zip file you have received into this box.

They must be pasted this in order, the Starfield intermediate
certificate first, followed by the ValiCert root certificate, the result will
look similar to the example below (Please note: no blank line between
then end of one certificate and the start of the next):

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

5. Click the 'Send Text' button.
6. Now click 'Up Level' from the top right of the screen and choose
'Setup'.
7. At the top of the page, change the 'SSL Certificate' drop-down
menu to the certificate you have just installed.
8. Click the 'Server' item from the left hand menu.
9. Click on the 'Service Management' menu item.
10. You now need to Stop and Start the Apache process.

NOTE: Restarting Apache will NOT work. You must stop the service, then
start it again to complete the installation


Good luck!


Clifford

Originally posted by jimbo jones
when ever i try to install the SSL CA certificate from godaddy i get an error saying that "CA certificate doesn't sign the certificate" - unable to install....

how do i go about installing the intermediary certificate from goaddy?
 
good info!! thanks. it worked


however, i deleted plesk as i had enough, and did what you said based on HELM. i was missing the valicert root certificate

tahnks
 
Thank god I found this post, I was pulling my hair out getting this SSL cert installed!
 
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