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Can't login to Control Panel

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by AStorch, Mar 18, 2009.

  1. AStorch

    AStorch New Pleskian

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    Hi

    We have a customer who can not access the Admin Control panel From his office through the Internet. He's going through a browser using https://<domain>:8443. Anybody else can login from anywhere else except his office. He said he has checked his firewall and its not blocking 8443 and he says the computers aren't either. Has anybody any ideas as what could be the problem?

    Thanks for the input

    Andy
     
  2. prince

    prince Regular Pleskian

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    The most probable reason can be only because of https traffic through 8443 being blocked.

    You can verify this just by accessing the url without 8443

    if https://<domain> loads and https://<domain>:8443 doesn't load you can verify that the issue is with
    the port.

    Otherwise you have to check the error message to know the exact issue
     
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