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Cant see my domain address

Discussion in 'Plesk 9.x for Windows Suggestions and Feedback' started by KevinN, Feb 23, 2010.

  1. KevinN

    KevinN Guest

    0
     
    Hello

    I created a domain in plesk called somethiing.info. This is the same name as the host name.
    I have WHM installing there billing software on the site. They sent this message to me.

    "Ok, I have now uploaded the WHMCS files into the httpsdocs folder of that FTP account but don't seem
    to be seeing them when visiting https://somethiing.info/ Is there a temporary or different url I should
    be using to access the new location's files in a browser?

    Regards,"

    Can you tell me how to fix the problem of not being able to have them see the folder?
    Also I filled out and purchased a support ticket but its so dam confusing I am not sure if they recived it. Anyone knows how to deal with this issue?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have received ticket ID after ticket submitting? I will check this ticket if you provide ID for me.
     
  3. KevinN

    KevinN Guest

    0
     
    I didnt recieve one.
    Last week I did recieve one for another ticket I submitted, but theproblem was solved on my end and I never had plesk fix it. this is the number Per Incident Support - 1266257254-23541-106012.
    I received an email that after 7 days on inactivity it would be closed which it was.
    Why can't it be more straight forward when submitting a ticket.
     
  4. KevinN

    KevinN Guest

    0
     
    Parllels support is the most confusing support.
    I have submitted four tickets and know one has gotten back in touch with me. I paid for the support and finding this very upsetting.
    To ba able to talk to someone you need a dam ticket number.
    Can any one help me?
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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    Joined:
    Oct 27, 2009
    Messages:
    24,543
    Likes Received:
    1,240
    Location:
    Novosibirsk, Russia
    Could you please provide me ticket IDs? I will check these tickets and escalate if it is necessary.
     
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