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Can't Upgrade/Downgrade a Subscription

Discussion in 'Customer&Business Manager (formerly Plesk Billing)' started by AandCmedia, May 14, 2012.

  1. AandCmedia

    AandCmedia Basic Pleskian

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    I get the following error while trying to upgrade/downgrade:
    The system is unable to perform upgrades or downgrades on an item that has not been invoiced at least once.

    I generate all invoices but it does not seem to fix the issue?
     
  2. AandCmedia

    AandCmedia Basic Pleskian

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    It might be because I downgraded a subscription, than upgraded the subscription (as a mistake). Those two upgrade/downgrades for some reason have a paper trail but I can't seem to remove them.
     
  3. AandCmedia

    AandCmedia Basic Pleskian

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    Alright solved the problem by rolling my server back a few hours. The big problem now is that I can't upgrade my customers to a higher plan even though in the settings it shows it being selected to allow for upgrades.
     
  4. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    Could you describe current situation in more detail and specify version of CBM. What kind of error occurs when you trying to upgrade subscription?

    Best regards,
    Dmitry
     
  5. AandCmedia

    AandCmedia Basic Pleskian

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    Alright so I have a basic hosting plan and an advanced hosting plan. In the basic hosting plan is has allow upgrade to: advanced hosting plan as seen here:
    [​IMG]

    But when I go into the subscription of a basic hosting plan and wish to upgrade it, there is no option:

    [​IMG]

    Plesk 10.4.4 #30
     
  6. DmitryK.

    DmitryK. Regular Pleskian

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    Could you please check whether it is possible to buy a "Advanced Hosting Plan" or "Web Intro Hosting Plan" in the Online Store? If those plans are not configured (Warning message appeared when you clicking on those plans names in the Admin UI ) then you need to configure them possibly add prices, edit properties or etc.
     
  7. AandCmedia

    AandCmedia Basic Pleskian

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    You can buy both plans in the store.
     
  8. DmitryK.

    DmitryK. Regular Pleskian

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    You need to add similar cycles for "Advanced Hosting Plan" , "Web Intro Hosting Plan" and "Basic Hosting Plan". Also make sure that all the necessary cycles are having prices. You can perform upgrade only to those plans which are having similar cycles. On the "Subscription" page in the Admin UI you could find current billing cycle related to your subscription. Make sure that plan for which you want to perform upgrade includes cycle which is currently applied to your subscription
     
    Last edited: May 15, 2012
  9. AandCmedia

    AandCmedia Basic Pleskian

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    That seemed to be the issue thanks!
     
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