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cbm questions - testing upgrade from modernbill 6.0.3

Discussion in 'Customer&Business Manager (formerly Plesk Billing)' started by paulkelly, Feb 11, 2013.

  1. paulkelly

    paulkelly New Pleskian

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    hi,
    we are testing an upgrade from modernbill 6.0.3 to cbm 11.0.9-1 and the following questions have arisen:

    1. cbm was very slow to offer up the upgrade menu once the upgrade button was hit on the package, much slower than modernbill
    2. There was no option to defer the invoice during the upgrade process (this currently available on the present system). The implication of this is that customers who doing multiple changes to their accounts will receive multiple invoices. Not desirable and very confusing for clients.
    3. Invoice 93919 doesnt make sense. The pro rated credit for the existing mailbox should equal the new charge for the existing mailbox. They dont match. Upon further investigation it looks like the system is prorating the original pro rated amount for the first mailbox or, in effect, performing a pro ration on a pro ration.

    any comments or help appreciated!

    thanks Paul
     
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