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  1. AndreasK

    AndreasK Regular Pleskian

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    Hello all,
    if you have the same problem, please help us:

    I have received a new expand-key by parallels and i have install it in our system. 5 minutes later our cdns-server delete all zonefiles. We try to stop that with /etc/init-d/dnscontroller stop. But after we have restart it, the controller wrote a big <1GB logfile.

    Now the cdns-servers shows unsyc in expand interface! What can i do or where i can beginn to solve the problem?

    A support-ticket (SWsoft #458111) is allready open but i dont have so much time to wait for a reason.We have to repair this issue now because there are more than 15000 zonefiles lost.

    Thanks and best regards,

    AndreasK
     
  2. Sergey L

    Sergey L Golden Pleskian Staff Member

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    Hello AndreasK,

    As I see our support service reports all zones are in CDNS now and they wait for your confirmation about reverse DNS zone propagated.

    Kind regards,
     
  3. AndreasK

    AndreasK Regular Pleskian

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    Mar 12 2008 10:26:47 [:2189] DEBUG: pool: Sending message to parent: 2.
    Mar 12 2008 10:26:47 CDNSZoneOp[:2189] NOTICE: Command 'sync' requested
    Mar 12 2008 10:26:47 CDNSZoneOp[:2189] INFO: Parsing <sync> command.
    Mar 12 2008 10:26:47 CDNSZoneOp[:2189] DEBUG: <force> is specified.
    Mar 12 2008 10:26:47 CDNSZoneOp[:2189] INFO: Processing <sync> command.
    Mar 12 2008 10:26:47 [:2189] INFO: Synchronizing CDNS.
    Mar 12 2008 10:26:47 [:2189] DEBUG: Filtering master-slave and deassigned CDNS servers.
    Mar 12 2008 10:26:47 [:2189] DEBUG: CDNS server #1 is a master.
    Mar 12 2008 10:26:47 [:2189] DEBUG: CDNS server #2 is a master.
    Mar 12 2008 10:26:47 [:2189] DEBUG: CDNS server #3 is a master.
    Mar 12 2008 10:26:47 [:2189] DEBUG: CDNS server #6 is a master.
    Mar 12 2008 10:26:47 [:2189] DEBUG: Synch master and deassigned CDNS servers.
    Mar 12 2008 10:26:47 [:2189] INFO: Synchronizing CS 'zone' objects.
    Mar 12 2008 10:26:47 [:2189] INFO: Transaction started
    Mar 12 2008 10:26:47 [:2189] INFO: Checking for redundant CS objects and instances.
    Mar 12 2008 10:26:47 [:2189] INFO: No redundant CS objects and instances.
    Mar 12 2008 10:26:47 [:2189] INFO: Checking for lost CS objects and instances.
    Mar 12 2008 10:26:48 [:2189] INFO: No lost CS objects and instances.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction committed
    Mar 12 2008 10:26:48 [:2189] DEBUG: Collecting CS objects for CS server #1.
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS object #5586 instance #4679 is 'deleting'.
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS object #41302 instance #93400 is 'deleting'.
    Mar 12 2008 10:26:48 [:2189] INFO: Locking object(s) #4679, #93400 in the 'cdns_zone_instance' table - state 'deleting', action #8933175.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction started
    Mar 12 2008 10:26:48 [:2189] DEBUG: Object #4679 is not locked.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Object #93400 is not locked.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Succeeded to lock object(s) #4679, #93400 for update.
    Mar 12 2008 10:26:48 [:2189] INFO: Object(s) #4679, #93400 have been successfully locked in state 'deleting' by action #8933175 - 2 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction committed
    Mar 12 2008 10:26:48 [:2189] INFO: Synchronizing CS server #1.
    Mar 12 2008 10:26:48 [:2189] INFO: Getting dnscontroller API interface for DNS server #1.
    Mar 12 2008 10:26:48 [:2189] INFO: Getting DNS server #1 API version.
    Mar 12 2008 10:26:48 [:2189] INFO: Getting dnscontroller API interface for version '3.0.0.0'.
    Mar 12 2008 10:26:48 [:2189] INFO: Using 'max_operations_per_packet' = 100.
    Mar 12 2008 10:26:48 [:2189] INFO: Logging synchronization attempt of CS object(s) #5586, #41302 with CS server #1.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Attempt #1192384 for CS object #5586 has been inserted into the 'cdns_attempt' table.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Attempt #1192385 for CS object #41302 has been inserted into the 'cdns_attempt' table.
    Mar 12 2008 10:26:48 [:2189] INFO: Logging synchronization attempt(s) #1192384, #1192385 activity.
    Mar 12 2008 10:26:48 [:2189] INFO: Deleting zones from CDNS server #1.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Checking for conflict zones deleting from CDNS server #1.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Checking for conflict CDNS zones.
    Mar 12 2008 10:26:48 [:2189] INFO: Getting conflict CDNS zones - 'already added' instances aren't considered.
    Mar 12 2008 10:26:48 [:2189] INFO: None conflict CDNS zones have been selected.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Checking number of operations per packet.
    Mar 12 2008 10:26:48 [:2189] INFO: Collecting input to dnscontroller: deleting zones.
    Mar 12 2008 10:26:48 [:2189] INFO: Composing <del_zone> command for dnscontroller.
    Mar 12 2008 10:26:48 [:2189] INFO: Composing <del_zone> command for dnscontroller.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Activity #2146314 for attempt #1192384 has been inserted into the 'cdns_activity_log' table.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Activity #2146315 for attempt #1192385 has been inserted into the 'cdns_activity_log' table.
    Mar 12 2008 10:26:48 [:2189] INFO: Using 'operation_timeout' = 600 seconds.
    Mar 12 2008 10:26:48 [:2189] INFO: Requesting CDNS server #1.
    Mar 12 2008 10:26:48 [:2189] INFO: Processing request to dnscontroller 212.114.82.23:8441.
    Mar 12 2008 10:26:48 AConnection[:2189] INFO: >> xxx.xxx.xxx.xx:8441 : POST 198 bytes
    Mar 12 2008 10:26:48 AConnection[:2189] INFO: <?xml version="1.0" encoding="UTF-8" standalone="no" ?><packet version="3.0.0.0"><del_zone><filter><name>dessous-mehr-senden.de</name><name>praxisfuerallefelle.de</name></filter></del_zone></packet>
    Mar 12 2008 10:26:48 AConnection[:2189] ERR: << xxx.xxx.xxx.xx:8441 : [Transport] Fatal error occurred while processing request. couldn't connect to host
    Mar 12 2008 10:26:48 [:2189] ERR: CS server #1 connection error: [Transport] Fatal error occurred while processing request. couldn't connect to host
    Mar 12 2008 10:26:48 [:2189] INFO: Updating CS objects instances status.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction started
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS object(s) #5586, #41302 instances for CS server #1 has been updated to 'error' state - 2 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS attempt #1192384 has been updated to 'failed' status - 1 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS attempt #1192385 has been updated to 'failed' status - 1 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction committed
    Mar 12 2008 10:26:48 [:2189] INFO: Updating CS server #1 status.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction started
    Mar 12 2008 10:26:48 [:2189] DEBUG: Checking for 'unsynched' CS objects instances.
    Mar 12 2008 10:26:48 [:2189] DEBUG: 'offline' problem reason has been added for CS server #1 - 0 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] DEBUG: 'unsynched' problem reason has been added for CS server #1 - 0 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS server #1 status has been updated - 0 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction committed
    Mar 12 2008 10:26:48 [:2189] INFO: CS activities #2146314, #2146315 have been finished improperly - marking as 'error'.
    Mar 12 2008 10:26:48 [:2189] INFO: Unlocking object(s) #4679, #93400 in the 'cdns_zone_instance' table.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction started
    Mar 12 2008 10:26:48 [:2189] DEBUG: Object #4679 is locked in state 'deleting' by action #8933175.
    Mar 12 2008 10:26:48 [:2189] DEBUG: Object #93400 is locked in state 'deleting' by action #8933175.
    Mar 12 2008 10:26:48 [:2189] INFO: Object(s) #4679, #93400 have been unlocked - 2 row(s) affected.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction committed
    Mar 12 2008 10:26:48 [:2189] DEBUG: Collecting CS objects for CS server #2.
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS object #5586 instance #8050 is 'deleting'.
    Mar 12 2008 10:26:48 [:2189] DEBUG: CS object #41302 instance #93401 is 'deleting'.
    Mar 12 2008 10:26:48 [:2189] INFO: Locking object(s) #8050, #93401 in the 'cdns_zone_instance' table - state 'deleting', action #8933175.
    Mar 12 2008 10:26:48 [:2189] INFO: Transaction started
    Mar 12 2008 10:26:48 [:2189] INFO: Object #8050 is locked in state 'updating' by 'running' action #8932439. Marking for waiting.
    ...
    ...
    ...
    Mar 12 2008 10:27:19 [:2189] DEBUG: Failed to lock object(s) #8050, #93401 for update, but lock waiting timeout is exceeded.
    Mar 12 2008 10:27:19 [:2189] INFO: Object(s) #8050, #93401 haven't been locked in state 'deleting' by action #8933175 - they are locked by other actions.
    Mar 12 2008 10:27:19 [:2189] INFO: Transaction committed
    Mar 12 2008 10:27:19 [:2189] NOTICE: Skipping 'deleting' CS object(s) #5586, #41302 instances for CS server #2: failed to lock.
    Mar 12 2008 10:27:19 [:2189] INFO: None CS objects instances have been locked for synch with CS server #2.
    Mar 12 2008 10:27:19 [:2189] DEBUG: None objects are specified for unlocking.
    Mar 12 2008 10:27:19 [:2189] INFO: Transaction started
    Mar 12 2008 10:27:19 [:2189] INFO: Checking for CS objects without instances.
    Mar 12 2008 10:27:19 [:2189] INFO: No CS objects without instances.
    Mar 12 2008 10:27:19 [:2189] INFO: Updating synched CS objects status.
    Mar 12 2008 10:27:19 [:2189] DEBUG: Updating operated CS objects status.
    Mar 12 2008 10:27:19 [:2189] DEBUG: Getting CS objects by status.
    Mar 12 2008 10:27:19 [:2189] DEBUG: CS object #5586 status has been updated to 'unsynched' - 1 row(s) affected.
    Mar 12 2008 10:27:19 [:2189] DEBUG: CS object #41302 status has been updated to 'unsynched' - 1 row(s) affected.
    Mar 12 2008 10:27:19 [:2189] INFO: Transaction committed
    Mar 12 2008 10:27:19 CDNSZoneOp[:2189] DEBUG: Trying to disable 'Synchronize CDNS servers' periodic task - checking CDNS servers count.
    Mar 12 2008 10:27:19 CDNSZoneOp[:2189] DEBUG: CDNS servers count is not 0 - 'Synchronize CDNS servers' hasn't been disabled.
    Mar 12 2008 10:27:19 [:2189] DEBUG: All transport instances destroyed.
    Mar 12 2008 10:27:19 [:2189] DEBUG: All transport instances destroyed.
    Mar 12 2008 10:27:19 CDNSZoneOp[:2189] DEBUG: Boss operator finished with code 11119.

    What can we do now?
     
  4. AndreasK

    AndreasK Regular Pleskian

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    Issue is still present:

    Update DNS servers' status Failed (1463 subsequent failures since Mar 11, 2008 12:49 PM)

    Total DNS Servers 4 (Problems: 2)
    Total DNS zones 15779 (Problems: 15346)

    Total DNS Zones 7890 (Problems: 7673)
    Total domains 13241 (Problems: 12922)
    Total domain aliases 2538 (Problems: 2424)

    Somebody have the same problems? What have you done to solve the problem?

    Thanks and regards,

    AndreasK
     
  5. Bers

    Bers Basic Pleskian Staff Member

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    Mar 12 2008 10:26:48 AConnection[:2189] ERR: << xxx.xxx.xxx.xx:8441 : [Transport] Fatal error occurred while processing request. couldn't connect to host
    Mar 12 2008 10:26:48 [:2189] ERR: CS server #1 connection error: [Transport] Fatal error occurred while processing request. couldn't connect to host

    It means you have connection issues. Please check your dnscontrolles are up and running.
     
  6. AndreasK

    AndreasK Regular Pleskian

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    Hello Bears,
    i have check the controller and its up and running. All connection parameter are fine!

    Thanks and regards,

    AndreasK
     
  7. Bers

    Bers Basic Pleskian Staff Member

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    I've run the following on your dns01 server:
    Code:
    [dns01]# service dnscontroller status
    dnscontroller is stopped
    
    It means your dnscontroller is down.
     
  8. AndreasK

    AndreasK Regular Pleskian

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    Hello Bears,
    i have speak to our administrator. He stopped this service because the dnscontroller from dns01 delete all zonefiles. He try to start the service and show what the server do right now!

    But the dns02 is okay and expand show some problems.

    Best regards,

    AndreasK
     
  9. Bers

    Bers Basic Pleskian Staff Member

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    AndreasK,
    there was a problem with you mysql server, it always failed on locks at insert operations.
    After restart all goes fine.
    We've started the synchronization for your cdns servers. But the database works too slow and process will be finished in several hours.

    best regards,
     
  10. AndreasK

    AndreasK Regular Pleskian

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    Hello Bers,
    thank you for this informations. I have look on expan but its still the same :(.
    We have to wait now if all works fine... Let us see on nameserver in a few hours.
    I will report you here if there are any news about our issue.

    Can you please tell me something about the mysql problems and what we can do for future?

    Thanks a lot and best regards,

    AndreasK
     
  11. AndreasK

    AndreasK Regular Pleskian

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    Hello,
    we have a lot of problems right now. All our custs can not open websites and receive e-mails!
     
  12. Bers

    Bers Basic Pleskian Staff Member

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    Hello, Andreas.

    Our engeneers are working on the problem right now.
    I'll will notify you about the result immidiately.
     
  13. Bers

    Bers Basic Pleskian Staff Member

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    Andreas,

    all your cdns servers were successfully synchronized. Please check what all your service work fine.

    best regards,
     
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