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Corrupted MailEnable Address-Map.tab file?

Discussion in 'Plesk for Windows - 8.x and Older' started by MattR@, Aug 19, 2005.

  1. MattR@

    MattR@ Guest

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    Has anyone else run into an issue on 7.5 with address-map.tab corruptions in MailEnable Standard? We just ran into this today, Plesk seems to have really mangled this one with a lot of extra characters:

    [ [SF:domain.com/promo] domain.com

    It seems to loose characters from certain directives when it writes them, the ability to have a script that will regenerate these tabs from scratch in my opinion is an absolute must have. When these tab's get corrupted it makes for a very ill mailserver and a lot of manual coding since the MailEnable recovery tool won't do things like re-generate mailing lists.

    Matt
     
  2. cybernova

    cybernova Guest

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    the things u have to keep in mind is ..dont run mchck.exe....
    check the size of adress-map.tab and address-map.sav..if .sav file is greater in size..rename it to address-map.tab (make sure that the date of creation of the .tab and the .sav are the same)
     
  3. swarm

    swarm Guest

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    vice versa, mchk.exe can help in most case to repair ME configs

    just backup your configs to be sure you always can roll back configs to broken state :)

    then run "mchk.exe --all --fix=all" and configs will be rebuild from scratch according Plesk db
     
  4. MattR@

    MattR@ Guest

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    Is this stuff outlined in the manual? Just curious if there are other utils like this I don't know about.

    Matt
     
  5. cybernova

    cybernova Guest

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    no, they are not, these are just back end fixes for some common problems

    "TRY IT AT YOUR RISK ;)"
     
  6. OlegB

    OlegB Guest

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    Such problem is no longer perstists since Plesk 7.5.4. You can upgrade your Plesk to this version.
     
  7. DanivalBrazil

    DanivalBrazil Guest

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    I write one script (vbs) for fix it. It's work good.
     
  8. MattR@

    MattR@ Guest

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    This error did and does still occassionally occur on our busiest 7.5.4 server, running the fix above does solve the problem though.

    Matt
     
  9. Bogdan

    Bogdan Guest

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    In fact this problem persists even in Plesk 7.5.6 with MailEnable 1.9 and it's getting very annoying.

    Although mchk has been improved, it is not a solution. Our clients can't rely on our mail services because from time to time the Address-Map.tab file gets corrupted.

    I've been using Plesk 7.0.1, I've seen a lot of bugs fixed and a lot of improvements, but I am still dissapointed.

    Looks like the SWsoft dev team still has a lot to learn.
     
  10. MattR@

    MattR@ Guest

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    We no longer trust Plesk for client's e-mail needs on Windows, we've gone ahead and setup a CPanel Unix server and have moved all e-mail accounts over to it, as every 2-3 months randomly some of our clients e-mail accounts would start rejecting e-mail due to a corrupted address.tab file. This was the only solution which could provide a reliable level of service for our clients.

    Matt
     
  11. Bogdan

    Bogdan Guest

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    I might look into that solution too.

    I was thinking to just use another mail server. I tried SmarterMail for a dedicated client and I was very impressed.

    Thanks for the idea!
     
  12. Bogdan

    Bogdan Guest

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    I just spent the night researching the issue.

    Accourding to MailEnable, it's Plesk's problem
    http://mailenable.com/kb/Content/Article.asp?ID=me020424

    Corruption of the auth.tab file could be related to contention for accessing the file.

    Please see below relating to potential causes of such contention:

    1. A control panel application is directly editing the configuration files and is causing contention for these files or has an error that is leading to the contents of the file being deleted. This contention can lead to corruption/data loss.

    Example: Some control panel applications make changes directly to these files and this almost certainly will cause corruption when concurrent access to the files occurs.


    I opened a support ticket ticket with MailEnable to get further details on the matter.
     
  13. OlegB

    OlegB Guest

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    Plesk uses standard API tools provided by Mail Enable that allow to manage ME configuration. It does not access to *.tab directly. Therefore Plesk can be the reason for this problem.
    But Plesk developers foresaw this problem and created mchk.exe tool that corrects this issue.
     
  14. Bogdan

    Bogdan Guest

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    This is part of what I got from MailEnable for my ticket I submitted:

    Plesk modifies files directly when renaming domains and does not use the
    MailEnable API, so you will need to check through the Plesk log files to
    locate if the corruption occurred when a domain was renamed. If so then you
    will need to contact Plesk for further assistance in diagnosing the file
    corruption when they are writing to the TAB files.


    I wanna say that it'a a real pleasure for me to be ball in your little ping-pong game with MailEnable, but I'm sure that my client's are not not as patient.
     
  15. sergius

    sergius Golden Pleskian

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  16. Bogdan

    Bogdan Guest

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    Here is the whole message (I censored some things for my privacy)



    Hi,

    In regards to your problems with address map corruptions, a possible cause
    of TAB files corruption is if third party control panels modify files
    directly and do not use the MailEnable API which looks to be your case.

    Plesk modifies files directly when renaming domains and does not use the
    MailEnable API, so you will need to check through the Plesk log files to
    locate if the corruption occurred when a domain was renamed. If so then you
    will need to contact Plesk for further assistance in diagnosing the file
    corruption when they are writing to the TAB files.

    IMPORTANT: If this information resolves your request, please close the request by
    clicking on the following URL:
    http://www.mailenable.com/helpdesk/closeticket.asp?RequestID=7737&EMailAddress=bogdan@*********.

    Regards,

    Ian Margarone
    MailEnable Pty Ltd


    -----Original Message-----
    From: bogdan@***********
    [mailto:bogdan@**********]
    Sent: Friday, 3 February 2006 12:43 PM
    To: support@mailenable.com
    Subject: [MEF][#SUPPORT:7737] Defect-address-map.tab corrupt


    Category: Defect
    Severity: Critical
    ShortDescription: address-map.tab corrupt
    Product: Standard
    Version: 1.9
    Operating System: Not Applicable
    MailEnable E-Mail: bogdan@************
    Alternate E-Mail: bogdan@************
    Registration Status: Freeware
    Domain Name: [Name of domain experiencing problems]
    Module: Providers
    Control Panel: Plesk
    Description: I have been having the same problem for a long time with all
    Standard versions of MailEnable.

    The config files (especially address-map.tab) gets corrupted and mail relay
    for some domains doesn't work. I have been suing every version of MailEnable
    Standard from 1.7 to 1.9 but still no change.

    I am using Plesk as a control panel, (again, I've been using every Plesk
    version from 7.0.0 to 7.5.6, I'm currently running 7.5.6 with all pathces
    applied and MailEnable 1.9) and I need to know exactly what is causing this
    problem.

    Seems that SWsoft couldn't do much for this, the only thing they did is a
    command line application to recreate all the config files (mchk.exe), but
    that's not a solution.

    I need a ddetailed technical expanation on why this happenes, and of course
    a fix for it.



    And please provide me (and the rest of the people on this forum) a VALID SOLUTION for this, as I don't wanna set mchk --all --fix=all to run every 3 hours as a scheuled tasks.
     
  17. sergius

    sergius Golden Pleskian

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    There is problem with TAB files and it's bug of ME.
    Plesk doesn't modify TAB files directly.
     
  18. Bogdan

    Bogdan Guest

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    Thank you for yet another useless reply.

    It's very reconforting to see that there's someone at SWsoft who really cares. Or not.
     
  19. sergius

    sergius Golden Pleskian

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    any case you should use SWsoft Support to solve such issues
     
  20. Bogdan

    Bogdan Guest

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    What you really mean to say is that I should PAY SWsoft support for these kind of answers...

    But no, thank you...

    Does anyone else feel as frustrated as me and as helpless with this kind of probles, or is it just me?

    Did anyone get got this atitude fron SWsoft?
     
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