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Could not activate/renew license. KA server response: No properly formed ip addresses

Discussion in 'Sitebuilder 4.2 for Linux' started by zooming, Sep 26, 2008.

  1. zooming

    zooming Regular Pleskian

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    Hello,

    I'm having trouble to activate a SB license upgrade.

    I'm receiving this error message:
    Could not activate/renew license. KA server response: No properly formed ip addresses

    I have found an article at Parallels KB about this issue:
    http://kb.odin.com/en/3567

    This article says that this problem is related to some host name configuration problem in sb_config, or a grsecurity issue.

    I have checked and my host name is OK, I can resolve this name from the server and from the internet.

    I don't have grsecurity installed, so I don't know what can be wrong.

    I have just paid $899 for this license upgrade, and Parallels is asking me to pay $75 more for a support call so they can check this problem.

    I think that's an offensive proposal. Sitebuilder support has become just like Plesk's. Bad for us.

    Dmitry, please help me with this problem, I'm out of licenses and I can't install the new one that I have already paid.

    Thank you.
    Alexandre
     
  2. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    Is this issue still actual? If so, provide me with the following output from Sitebuilder server:

    # sb_config --help|grep sb_host

    You need to make sure that --sb_hostname value can be successfully resolved to --sb_host_ip value. Check it up and let me know about the results.
     
  3. zooming

    zooming Regular Pleskian

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    Hello Dmitry,

    Yes, I can resolve the host name to the host IP.

    It's OK now, I have installed the license key file you sent me instead of this activation code, and the license is now installed.

    Thank you.
    Alexandre
     
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