Hello,
I'm having trouble to activate a SB license upgrade.
I'm receiving this error message:
Could not activate/renew license. KA server response: No properly formed ip addresses
I have found an article at Parallels KB about this issue:
http://kb.odin.com/en/3567
This article says that this problem is related to some host name configuration problem in sb_config, or a grsecurity issue.
I have checked and my host name is OK, I can resolve this name from the server and from the internet.
I don't have grsecurity installed, so I don't know what can be wrong.
I have just paid $899 for this license upgrade, and Parallels is asking me to pay $75 more for a support call so they can check this problem.
I think that's an offensive proposal. Sitebuilder support has become just like Plesk's. Bad for us.
Dmitry, please help me with this problem, I'm out of licenses and I can't install the new one that I have already paid.
Thank you.
Alexandre
I'm having trouble to activate a SB license upgrade.
I'm receiving this error message:
Could not activate/renew license. KA server response: No properly formed ip addresses
I have found an article at Parallels KB about this issue:
http://kb.odin.com/en/3567
This article says that this problem is related to some host name configuration problem in sb_config, or a grsecurity issue.
I have checked and my host name is OK, I can resolve this name from the server and from the internet.
I don't have grsecurity installed, so I don't know what can be wrong.
I have just paid $899 for this license upgrade, and Parallels is asking me to pay $75 more for a support call so they can check this problem.
I think that's an offensive proposal. Sitebuilder support has become just like Plesk's. Bad for us.
Dmitry, please help me with this problem, I'm out of licenses and I can't install the new one that I have already paid.
Thank you.
Alexandre