cPanel to Plesk mail messages

[wsani]

Hi,

Is there a way to use the migration manager to move the mailbox messages from cPanelt to Plesk?

 

[OZyryanov]

Hello!

The PMM should migrate mail messages during cPanel to Plesk migration. Is there are problems with it?

Thanks.

 

[wsani]

Hello!

Is there are problems with it?

Thanks.

Yes, it didn't migrate the messages

 

[OZyryanov]

Do you have with dump files like

mailname_<MAILBOX>.<DOMAIN> ?

Do you have any errors in the log file about such content?

 

[wsani]

here's what I've got:

Failed deployment of mail user info@tld

Execution of /usr/local/psa/admin/plib/api-cli/mail.php --create info@tld -passwd -redirect true -rediraddr vrabuatoka@tld failed with return code 1.
Stderr is
An error occured during mailname creation: Mailname "info@tld" already exists

Failed deployment of mail user jagath@tld

Execution of /usr/local/psa/admin/plib/api-cli/mail.php --create jagath@tld -passwd -redirect true -rediraddr jagathkaruna@tld failed with return code 1.
Stderr is
An error occured during mailname creation: Mailname "jagath@tld" already exists

Failed deployment of mail user rokocakau@tld

Execution of /usr/local/psa/admin/plib/api-cli/mail.php --create rokocakau@tld -passwd -redirect true -rediraddr marcusir@tld failed with return code 1.
Stderr is
An error occured during mailname creation: Mailname "rokocakau@tld" already exists

I removed the entire domain before attempting to migrate it again.

 

[OZyryanov]

The mail content will not migrate if mailbox have not been created.

Strange domain name @tld. Is it real domain name?

 

[wsani]

Yeah but isn't the migratio manager supposed to create the domain, mailboxes, then migrate the content?

Also, tld is a replacement for the actual domain name. There is no need to disclose the customer's domain name on a public domain.

 

[OZyryanov]

Unfortunately, now, the PMM for Plesk for Unix migrate only new entities (domains, mailnames, etc).

 

[wsani]

The PMM should migrate mail messages during cPanel to Plesk migration

Now I'm really confused. Which is the answer for cPanel, yes or no?

 

[OZyryanov]

Yes, it support it.

But I see some possible problems - PMM will try to migrate only mbox files.
Looks as possible bug. Does your cPanel store mail messages as mbox or mdir?

 

[wsani]

our cpanel server is using mbox

 

[wsani]

Yes, it support it.

But I see some possible problems - PMM will try to migrate only mbox files.
Looks as possible bug. Does your cPanel store mail messages as mbox or mdir?

So, does Parallels troubleshoot bugs?

 

[OZyryanov]

We should investigate the problem.

But if you have the mbox files, the migration will work fine for you.

 

[wsani]

Is there a way to submit a request without having to pay for it? I feel that this may be a bug that needs to be resolved. Suggestions?

 

[wsani]

How do I get this bug resolved?

 

[OZyryanov]

I do not know. Please contact to our support team.

What problem do you have? All migrates successefully, but the mail content is lost?

 

[wsani]

Right, if the migration manager is supposed to move the messages, then I need it to work as expected.

Email content is lost...

 

[OZyryanov]

Please, look at log file for errors.

Do you have email conent at stored at mbox-file
/home/<ACCOUNT>/mail/<DOMAIN>/<MAILBOX> ?

 

[wsani]

On the cPanel server I have:

root@gear-l24 [/home/nodtxblc/mail/domain/reviewer]#
root@gear-l24 [/home/nodtxblc/mail/domain/reviewer]# ls -lh
total 24K
drwxr-x--- 5 nodtxblc nodtxblc 4.0K Oct 22 2007 ./
drwxr-xr-x 3 nodtxblc nodtxblc 4.0K Oct 22 2007 ../
drwx------ 2 nodtxblc nodtxblc 4.0K Oct 22 2007 cur/
-rw-r--r-- 1 nodtxblc nodtxblc 14 Oct 22 2007 maildirsize
drwx------ 2 nodtxblc nodtxblc 4.0K Oct 22 2007 new/
drwx------ 2 nodtxblc nodtxblc 4.0K Oct 22 2007 tmp/

 

[OZyryanov]

Unfortunatelly it is maildir format, not a mailbox . The cPanel agent try to migrate mbox files only.

Do you have with dump files like this

mailname_<MAILBOX>.<DOMAIN> ?